ValoreBooks

Valore Books is always my go-to for college textbook rentals. They always have the lowest prices, they ship fast, and returning books is always free. Thanks Valore Books!

DO NOT USE Valore Books! But if you did, file a Better Business Bureau complaint right away! After 4 months of trying to get Valore Books to send my check for the books I sent them in December, I finally just received my money and I think the only reason they responded was due to the BBB Complaint I filed in February. They kept saying the check was lost or undeliverable so finally had them send it with a tracking number and at last, I have my money - absolutely terrible customer service!

I sold a textbook to this company which operates online as Valorebooks.com and also as College Marketplace, and I was unable to cash the check they issued me. That sends up a red flag right away. So I called them to ask for my payment to be sent through paypal instead since the check was useless. The people who answer calls are very nice, but they are home based so they actually do not have any supervisors they can transfer a customer to, so all they can do is take your info and pass it along. After 2 weeks of calling and leaving messages with customer service, someone named Edmond finally called me back on Feb 3rd. He said he would attempt the paypal payment and call me within 2 days to let me know. I never heard from him. I called him 3 times after that and left him voicemails to which he never replied. Several more calls to customer service and leaving my information for a supervisor to call me back resulted in nothing. I finally filed a complaint with the BBB on Fed 26th and they finally issued me a paypal payment today, March 3rd. I will never use this company again. The only reason they finally paid me was because I contacted the BBB! They have total disregard for their customers.

I've never had this many issues with a checkout form in my life. First it wouldn't let me enter info for city, zip code, and state. So I just put those in address line 1 figuring eh they'll figure it out. Well duh, can't do that, "please enter city, zip code, and state" well, the boxes are grayed out and I can't enter anything in them, soooo no.

Figured out you have to right click reload the page (refresh didn't work) over and over and over and over again until finally it lets you fill in those boxes. Sweet, now we're getting somewhere.

Wrong again, now I need to enter and confirm my email address even though I already did that, I can see my email address freshly typed on both lines. Here we are back to square one, reload, reload, reload, reload, slowly type and click with military precision, everything looks good, nothing telling me I'm missing info, and now the "place order" button decides it is no longer a link, it's just a picture. It doesn't do anything. Am I on a fake site? Is my credit card information going straight to some stranger in china?

About 25 minutes later the stars aligned and I finally got the order placed by just reloading and trying again over and over until everything worked. You're lucky I'm broke and have no choice but to buy cheap books on this garbage site.

I placed the order for the book I needed 2 days before the start of the semester. I logged in 3 days after I placed the order to check the status and it said "cancelled". I freaked out. When I contacted the renter they told me the order had never been sent to them from ValoreBooks. I contacted ValoreBooks and all they were able to tell me was that "sometimes the verification system cancelled orders". The customer service rep at ValoreBooks offered me the option to order again and she would make sure the order went through. I did and she did. She was also able to reimburse me the different for the expedited shipping. That was a nice thing to do, but it got me thinking... luckily I had another $40 to spare and was given a pardon by my professor. Not all students are in the same situation. Nonetheless, I will be getting the refund for the first order in 2-7 days. I would've appreciated a message from ValoreBooks notifying me that the order had been cancelled.
Moral of the story: Check to make sure your order wasn't cancelled by the ValoreBooks verification system, because they won't notify you.

From ny to boston it takes an entire month turn around time to get money back out of these people. Find a local place, the prices would be the same and you get your $ back immediatly. NO. IDEA WHY IT TAKES SO FRIGGIN LONG TO MAIL A CHECK BACK. Seriously one month! It takes 6 hours to drive from ny to boston! Why does it take a month to get money back from these monkeys? DO NOT BOTHER, PLEASE FIND A LOCAL PLACE AND DRIVE THERE YOURSELF do not give these monkeys your business or you will be hasseling them every step of the way to get anything back in your end!