Vacations Made Easy

We booked our weekend trip 5 weeks in advance and paid in full. I requested ground level hotel for my father who is handicap and in a wheel chair. I went to check into our hotel around noon. The manager checked us in and gave me the key cards. I noticed it said room 206 and 208. I asked if the rooms were ground level. He said no. I asked if there was an elevator and he said this Hotel is not handicap accessible. I told him I specifically requested ground floor because my father was in a wheel chair, He tried to call vacations made easy to figure out what was going on because they did not tell him of any special requests. He could not get through so I called and spent the next 30 minutes on the phone waiting for them to find us another hotel. Unfortunately, she said, there is no hotels available that are handicap accessible. All I can do is refund your money ($295.00) I said refund the money. Not even thinking the amount did not sound right. 2 rooms/2 nights? Needles to say we could not even find a hotel with1 room for 2
Two nights that was a comparable price that we were quoted and paid for. We spent the next 3 hours up and down the strips of Branson trying to find suitable accommodations. Finally after 3 hours of searching we found a hotel that had 1 ground floor and 1 room on 2nd level but only had the one night available. We took it. The next morning we got up in search of a room for Saturday night. After and hour we found a hotel that was ground level. Only one room for 5 adults. We took it. I called to complain to a manager when I got home and her reply was" I see where you requested handicap for your father because he is in a wheel chair, but unfortunately It was just a request" Are you kidding me? Is there not a law against this? Disability/Handicap isn't a protected class? And your telling me it was just a request? I am furious. You monopolized our families time and cost us more money than you refunded. Not to mention discrimination against my father who is handicapped. More than anything I am appalled by this companies indecent and wretched disregard for my 82 year old father who at this age should not have to go through this period! I asked to speak to someone higher than her and she said she was the highest. I could not believe that and I told her that. She said she was hired to take calls. How that makes her a higher up is beyond me. No compassion or customer service skills what so ever. I would not even give them 1 star but I had to give at least one to submit this.
DO NOT USE THIS COMPANY FOR YOUR VACATION PLANNING!

Very easy to book. It was nice to be able to plan ahead for things to do when we arrive in TN.