Vacations Made Easy

Vacations Made Easy is a fraud with bait and switch all the way. I wanted to order tickets for the Grand Ole Opry and found myself on this rip off site... however, I didn't know it until it was too late. I thought I was ordering direct from the Opry. There were only 2 categories of seats - regular and deluxe. There were maps highlighting the deluxe seats. I chose that at a whopping $98 (later found out it's $25 MORE than buying direct at the Opry.) They confirmed, but didn't give me the seats. So the next day I called. They gave me seats in the nosebleed section... seats that were NOT on the original deluxe seat chart that is posted on their website. They were horrible to deal with. You can't cancel and get a full refund even within 24 hours! Don't waste your time or money here... only go to the Opry website, but be careful because this one pops up. Someone should close them down. This rating is not for the Grand Ole Opry... it's probably fantastic, I just didn't know how to get attention to this fraudulent company selling tickets to it.

Should have read this first:

Pattern of Complaint:
Better Business Bureau is advising consumers to use caution when considering doing business with Vacations Made Easy. BBB has received a pattern of consumer complaints alleging failure to deliver tickets purchased or failure to send tickets in a timely manner, failure to cancel orders, consumers thought they were making reservations at a specific hotel and received their voucher and it was another hotel, failure to disclose conditions of events and tours, failure to issue refunds, false and misleading advertising, and poor customer service.

BBB sent a letter to the company with its concerns. The company responded to the letter. The company states, "any customer complaints are thoroughly investigated and resolved with emphasis on preventing the problem from occurring in the future." The company indicated it will meet with its staff to review policies and find ways to improve as a company. Sure they do!

I have tried to reach someone in the customer resolution department for almost 2 weeks now. They absolutely let me pick a hotel and then gave me vouchers for a different one that was filthy and we would not even stay at it cost us an addition $850 for the weekend to find a last minute place to stay.

They should be ashamed - please don't use this company.

I would give 0 stars if I could.

I would give 5 stars as was easy to do but they could not tell you what locations the seats are in. Would be nice to pick your seats? Also the discount went away at the end on the reservation.

I purchased tickets for the mountain coaster, I did not see anything during the purchase that indicated the tickets would have to be picked up in person at a welcome center. A couple days after the purchase I received an email stating my tickets were ready to be picked up at the welcome center. Vacation is busy enough without having to find a location in the middle of the trip to pick up tickets at :( I called to cancel the tickets and was told they would only refund 65% of my purchase. I asked if the tickets could be mailed and they said no. In the day in age when everything is electronic, I would expect they could email the vouchers or at least mail them as an option. I should have checked the reviews before I purchased as it looks like lots of other customers also had trouble with their orders and cancellations. I for one would not recommend this company and will not be using them again.

I wanted to post an update to my original review. I was contacted today by Niki who was very helpful and understanding of the situation. She was able to email me the tickets I had purchased through their online website and even went above and beyond to sent me a gift card for my trouble. She listened and then fixed the situation. Thank you Niki for your help in getting everything rectified. I truly appreciate and will continue to support companies that work with their customers and reach out in person to help keep their customers happy.

Purchased tickets to Ripleys aquarium and they sold me tickets to a dolphin sightseeing tour. Couldn't get anyone on the phone and two disputes filed thru paypal were both denied! Total scam!

I received what I thought was my confirmation notice, but the next day, after I made my other travel reservations, Nina from Vacations Made Easy left a voice mail that the reservation I was told had been made had actually NOT been made, and that my charge was already reversed. I contacted Customer Support and was told they could do nothing more for me. Not too pleased with Vacations Made (NOT SO) Easy. Oh, and the Norton Guarantee was pretty worthless, too ("At least you got your money back"). Not a return customer!