• Utsav Fashion

Utsav Fashion

Overview

Utsav Fashion has a rating of 4.2 stars from 1,488 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Utsav Fashion most frequently mention customer service, good quality, and fast delivery. Utsav Fashion ranks 1st among Indian Clothing sites.

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Positive reviews (last 12 months): 82.5%
Positive
406
Neutral
42
Negative
44

Instant Feedback

3,400 reviews

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What reviewers want you to know

Positive highlights

  • Best part was the customer service, who are always availabe to resolve your query.

Critical highlights

No critical highlights yet

How would you rate Utsav Fashion?
Top Positive Review

“Beautiful outfits”

Asma A.
5/7/24

The outfits I ordered were even more beautiful in person. Everything was packed beautifully and professionally delivered. The fabric, threadwork, embroidery and stitching were perfect. I've been shopping at Utsav for more than 10 years and everything is always amazing. I just wish that Utsav would bring back the thank you gift they used to include with each order. It was usually a selection of earrings or necklaces.

Top Critical Review

“Hassle for return”

Aruna S.
2/26/24

I am a valued customer and have purchased so many outfits through utsav and the first time I asked for a return request to be processed they are giving gay h a hard time. The cut and fit was not right for me and so I wanted a return. All tags in tact never worn. They keep asking for pictures and to show where it doesn't fit. Wow what nonsense. I am very disappointed with their treatment of a valued customer.

Reviews (1,488)

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customer service (299)
Thumbnail of user asmaa87
1 review
0 helpful votes
May 7th, 2024
Verified purchase
• Updated review

The outfits I ordered were even more beautiful in person. Everything was packed beautifully and professionally delivered. The fabric, threadwork, embroidery and stitching were perfect. I've been shopping at Utsav for more than 10 years and everything is always amazing. I just wish that Utsav would bring back the thank you gift they used to include with each order. It was usually a selection of earrings or necklaces.

Reason I chose this business:

I've been shopping at Utsav for more than 10 years and everything is always amazing. I just wish that Utsav would bring back the thank you gift they used to include with each order. It was usually a selection of earrings or necklaces.

Beautiful product and professional service
January 30th, 2024
Verified purchase
• Previous review

I have been an Utsav customer for 10+ years. The clothes are always the same or better than the picture. The packaging and delivery is always on time. Very professional people and beautiful garments on an affordable price.

Reason I chose this business:

Very professional people and beautiful, wide selection of sizes and styles of garments on an affordable price easily delivered to your door step.

Thumbnail of user meetum1
1 review
0 helpful votes
April 28th, 2024
Verified purchase

Delivery happened within the timeline and was packaged well; I would have preferred a slightly richer material for the price; this looked like very synthetic.

Thumbnail of user rishs1
1 review
0 helpful votes
April 23rd, 2024
Verified purchase

It was shipped on time, stitched perfectly & fitted well. Dress looks almost same as the picture. Overall very happy with the purchase.

Thumbnail of user jannk13
1 review
0 helpful votes
December 26th, 2023
Verified purchase

Had great customer service throughout the entire process. Just quite disappointed upon receiving the actual product. Colours and description do not match product listing. The workmanship can be improved as well. The blouse came with super high and small armhole which is not physically possible to fit an adult unless you have bones for arms or a kid.

Thumbnail of user arasit
1 review
0 helpful votes
April 10th, 2024
Verified purchase

The pre-stitched saree is a perfect fit for me. Love the colour and material. Excellent speedy service!

Reason I chose this business:

Wide selection of dresses.

Thumbnail of user vandhanas3
1 review
0 helpful votes
March 7th, 2024
Verified purchase

For the first time, I'm Not impressed at all with my saree. Very disappointed

Thumbnail of user kyriem10
1 review
0 helpful votes
May 7th, 2024
Verified purchase

Quality and fit are excellent. I am very petite and my lehenga date always too big even when I order them to size, but this is the first time it turned out literally perfect. I am super impressed with the quality and style for the price and this site has a MASSIVE variety. Will definitely shop again!

Reason I chose this business:

Items were more in my price range.

Thumbnail of user saravananr13
1 review
0 helpful votes
January 8th, 2024
Verified purchase
• Updated review

Good choices available for all shopping needs and online purchase was very smooth.
But, I was extremely disappointed with delay in shipment. The reason for this feedback is as follows. I had placed my order on dec 08 and received it only on dec 21. Upon checking the tracking number associated with my shipment, I found that it was stuck in France for 7 days!
Need such long delays to be eliminated in future shipments by utsav.

Reason I chose this business:

Great choices; Needed to get an item for a family ceremony

Good choices available for all shopping needs
December 3rd, 2023
Verified site experience
• Previous review

Good choices available for all shopping needs. Shipping & billing could have more clarity. Instead of stating "ships within" certain amount of days, could instead indicated estimated date of arrival at the customers address.

Reason I chose this business:

Needed to get an item for a family ceremony

Utsav cotton dhoti shopping experience
February 16th, 2023
Verified purchase
• Previous review

Good number of choices; But the dhoti started tearing a bit in first try itself. After putting it own for a family ceremony, when I tried to it down in order to perform the needful rituals, I saw that it started to tear. I think the stitching quality is not good enough

Reason I chose this business:

Found the needed garment for areligious ceremony

Good number of choices
December 23rd, 2022
Verified site experience
• Previous review
Reason I chose this business:

Found the needed garment for areligious ceremony

Thumbnail of user shezarahr
1 review
0 helpful votes
March 8th, 2024
Verified purchase

Knowing your size is the key to getting the item that will curb one's disappointment. I learned what my size is and am quite happy with my last purchase. Also it's nice to shop for special occasions without the hassle of not being able to find an outfit. Thanks

Thumbnail of user brianalejandros
1 review
0 helpful votes
December 25th, 2023
Verified purchase

My shopping experience was excellent in everyway. I ordered and turban that did not fir me properly (size 22), these things happen, but they were able to get me a different turban (size 23) that fit perfectly. My guests thought I was a sultan or prince and that was an opportunity for me to educate them about turbans and your products. Most importantly, I received it before my event! I will be ordering more clothes from this site.

Reason I chose this business:

Very authentic and the shipping time was very good. Unfortunately I could not share the brilliant picture I took. I am sure you would like it.

Thumbnail of user kk408
3 reviews
0 helpful votes
May 7th, 2024
Verified purchase

Size and on receiving them they were tight and would fit someone with ES size in further I will order Medium size and if I am experiencing this I am sure other customers must do so too. Please check the size chart and amend accordingly. Please keep my name anonymous. Thank you.

Reason I chose this business:

I liked the outfits displayed

Thumbnail of user joyg334
1 review
0 helpful votes
April 1st, 2024
Verified purchase

Beautifully made blouse. But I realized it was not my size and I take the blame for it. Good service overall. Thank you.

Thumbnail of user safanak
1 review
0 helpful votes
May 8th, 2024
Verified purchase

The suit I ordered overall was ok, there was a promo for free shipping. However, upon delivery, I was notified that I had to pay tax and duty, which I expected. What I didn't expect, was the amount. It was double what I paid for another order, where I paid the shipping. So, really, when they say free shipping, it's not. You end up paying much more after delivery. That was disappointing and upsetting.

Thumbnail of user sapnak20
1 review
0 helpful votes
January 3rd, 2024
Verified purchase

I ordered a neckpiece but it didn't match my saree. I asked for replacement but realised that the return window had closed. The customer care ppl obliged by allowing out of turn exchange. The new item was promptly delivered.

Very satisfying experience.

Reason I chose this business:

Liked the items and costs.

Thumbnail of user subhan1
1 review
0 helpful votes
October 4th, 2023
Verified purchase

Good
No time
No time
No time
No time no time no time

Thumbnail of user nidhih
1 review
0 helpful votes
May 14th, 2023
Verified purchase

The item colours did not match the pictures. Unfortunate.

Thumbnail of user rajashreem1
1 review
0 helpful votes
April 20th, 2024
Verified purchase

I had a good customer service experience through out the process. I just don't like their return policy …. Could improve on that department.

Reason I chose this business:

Just selected utsav randomly

Thumbnail of user darrene98
1 review
0 helpful votes
March 9th, 2024
Verified purchase

I ordered clothing and jewelry for my wife's birthday and she loved everything. I was impressed by the quality of the items. We live in New York and I was shocked how quickly the package that was well wrapped got to us from India. We will definitely order again!

Thumbnail of user terrif282
1 review
0 helpful votes
May 8th, 2024
Verified purchase

First choice was not available. Second choice is very similar and a perfect fit. Wearing to a baby shower this summer. Beautiful peice without breaking the bank.

Reason I chose this business:

I am an American looking for a traditional dress for an Indian baby shower. I found a beautiful selection on your website. Thank you.

Thumbnail of user ramachandrah
2 reviews
0 helpful votes
April 9th, 2024
Verified purchase

Overall, my experience with Utsav has been most pleasant. This is a very organized company which genuinely cares for customer concerns & satisfaction. They go out of their way to meet customer needs. I give them the highest rating!

Reason I chose this business:

I had only positive experience like most of the reviews said.

Thumbnail of user ainizm
1 review
0 helpful votes
April 24th, 2024
Verified purchase

Perfect simple red saree. It was exactly what I was looking for. I chose a different one previously that was out of stock and they sent me an email apologizing for that and sent me a link to similar items. I'm glad the other one was out of stock because I like this one more! Excellent customer service.

Thumbnail of user pattym555
1 review
0 helpful votes
May 7th, 2024
Verified purchase

My husband's purchase was perfectly made and tailored for this wedding occasion,. We could not be happier!

Reason I chose this business:

Recommendation by a friend

Thumbnail of user sarahs4334
1 review
0 helpful votes
May 7th, 2024
Verified purchase

Utsav is very professional and polite in dealing with customers. When Utsav couldn't deliver the exact shade of yellow I had ordered, I received an email inquiring whether I'd accept a different shade! They even sent me a special note along with the replacement (that I had approved) to give me a coupon for later use.

Reason I chose this business:

Their service is beyond ordinary. I can't recommend them enough! Even around a festive time when a different online store managed to cancel my order at the last minute, Utsav always manages to deliver! I've recommended them to my foreign friends who loved my dress, and my sister is now a fan too.

Thumbnail of user elishae21
1 review
1 helpful vote
February 8th, 2024
Verified purchase

I bought a rust orange graduent lehenga. It's absolutely beautiful and fits me perfectly. I'm 5'11" and it still comes down over my feet, so I'm able to wear heels!

Thumbnail of user anikau2
1 review
0 helpful votes
March 21st, 2024
Verified purchase

I needed this outfit for my brother's wedding event and spoke to customer service to see if they could send it to me earlier. I received the item within 12 days of ordering, and the quality of the work is incredible! The photos do not do justice to the actual lehenga. I'm already looking for outfits for the next events 😌

Reason I chose this business:

I’ve bought clothes from Utsav years ago, and wanted something specific so decided to come take a look again.

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From the business

STYLE & SERVICE

Celebrating over 16 years of offering Personalised Indian Ethnic Wear to the world. Unravel a myriad range of colors and styles of Sarees, Salwar Kameez, Lehengas, Indowesterns, Kurta Pajamas, Jodhpuri Suits, Angrakhas, Indian Jewellery - a touch of India for everyone in the family.

Bespoke Tailoring

The perfect fit begins with our Standard Stitching services. Get an absolutely unique look to your taste with Design - customised for Style and Adornments. Every order is managed in-house by expert Masterji and his troops.

Global Delivery

We deliver to over 200 countries internationally using the best couriers partners and logistics services. Packages are typically delivered with 3-5 working days of dispatch from India.

Ready to Ship Selections

With 10000 options ready to fly out on your order within 1 - 3 days, Indian fashion will always be as fast as it is elegant.

Over 50000 Styles

FOR WOMEN: Explore a vivid range of Sarees, Salwar Kameez, Lehengas, Indo Westerns and Fashion Accessories curated from the farthest corners of India and exquisite craftsmanship. Be it an elaborate Banarasi or Kanjivaram Silk, a rich Bridal Zari and Resham work Lehenga, a party wear Anarkali or the most contemporary slit Salwar Kameez in Abaya style, you will find them here. Complete the look in Kundan Jewellery and embroidered Mojaris.

FOR MEN: From classic Nehru Jackets to hand embroidered Jodhpuris, a shift to an Indian persona is just a click away. Essentials like Kurta Pajamas, Pathani Suits and Juttis are available in myriad options.

FOR KIDS: The young charmers are always the first in our thoughts. Lehengas, Gowns and Salwar suits for girls and Kurta Pajamas or Angrakhas for boys are what we pride ourselves for.

Company Representative

Thumbnail of user hemantj
Naval K.
Typically does not respond to reviews

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4.2
1,488 reviews
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