• UtahSkis

Overview

UtahSkis has a rating of 3.18 stars from 11 reviews, indicating that most customers are generally satisfied with their purchases. UtahSkis ranks 9th among Skiing sites.

  • Service
    2
  • Value
    2
  • Shipping
    2
  • Returns
    1
  • Quality
    2

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
See all photos
How would you rate UtahSkis?
Top Positive Review

“Competitive Pricing/Good Customer Service”

Gabe K.
9/21/20

Very competitive pricing. Ran into some miscommunication on the front end but they were quick to resolve any issues and make it right. I got a very nice snowboard delivered from across the country for a great price. Would recommend their service!

Top Critical Review

“Terrible!”

Mel C.
4/30/19

Received someone else's order but they didn't hesitate charging me for mine. Reported the problem and the girl I spoke with did absolutely nothing! Called back again and no one knew what was going on. Said they would send my order, when I received it this time only 1/2 of the order was correct. After about 2+ weeks now they can't locate one of the jackets. Very unorganized!

Reviews (11)

Rating

Timeframe

Other

Thumbnail of user johno590
3 reviews
8 helpful votes
January 25th, 2020

"Observed numerous negative reviews here and at some other review sites although there seemed to be a trend to the better side in recent months. Still a little skeptical, I called ahead (they answered immediately, contrary to what some others have supposedly experienced) to confirm that the skis I was eyeing were in fact in stock in their system. They promised to call me back and responded with a phone call within 30 minutes to confirm they had the skis in stock. I completed the online order on Wednesday and received an order confirmation email almost immediately. I then received a shipment notification on Thursday, and the skis and bindings arrived on my doorstep on Saturday morning. I got the best price available with their coupon and free shipping as well. It doesn't get much better than that! I'd certainly do business with them again. I felt as though I got the best value and great customer service."

2/18/20 Note: This is a follow up to my original review on 1/25/20. Given the previous great experience, I executed two more transactions with these folks, for another pair of K2 skis and two Obermeyer ski jackets. Once again the price and service were great. And the shipping was incredibly fast. Two day delivery via FedEx to my doorstep for both orders. These folks rock!

Tip for consumers:
Sign up for their email list to receive online discounts.

Products used:
K2 Skis and two Obermeyer ski jackets

Service
Value
Shipping
Quality
Thumbnail of user gabek13
1 review
0 helpful votes
September 21st, 2020

Very competitive pricing. Ran into some miscommunication on the front end but they were quick to resolve any issues and make it right. I got a very nice snowboard delivered from across the country for a great price. Would recommend their service!

Thumbnail of user kiml1123
4 reviews
5 helpful votes
January 3rd, 2023

I ordered a ski bag from this site and it went completely fine. The customer service representative was nice to me and the bag had a good quality when arrived. I was choosing between two and I'm glad I chose this one. It's a little bit more expensive, but the quality is nice.

Thumbnail of user angelaa267
1 review
0 helpful votes
March 9th, 2019

Shopped last week on the utahskis.com website, and while I was concerned at first because of other yelp reviews I'd read, I can say that I had a great experience! I had a question before I placed my order so I called their customer service number and spoke with a person who was very polite and answered my questions. My order shipped the next day and arrived with a handwritten note from Hilary wishing me well on my upcoming ski trip! Will definitely use this site again for any ski gear I might need!

Thumbnail of user nickm73
1 review
0 helpful votes
November 17th, 2015

I contacted this company to purchase a demo set of skis that were advertised online. They sent me pictures of the actual skis I would be purchasing however the pictures showed most of the skis and they looked okay. I purchased the skis and when I received them I noticed the heel of the skis was damaged on the top. This is the only area of the skis that were not covered in the pictures. What is also bad is the poor repair job that was attempted of the area. I would have cost the same and taken the same amount of time to correctly repair the area. I have repaired the area myself. The ski surface was in good condition. I have emailed the company and have had no reply. I would not deal with them in the future.

Thumbnail of user bilalb14
1 review
0 helpful votes
November 23rd, 2017

I ordered skis with bindings and a ski bag. Not only did I get the best deal on the lot, I got the stuff in quick time. This was incredible since it was during the week of black friday.

Utahskis.com have great products at a fair price. It was a quick and easy process with great email follow-ups and tracking info. I recommended this place to a couple of friends and will definitely shop here again. Thanks guys!

Thumbnail of user lukel207
1 review
0 helpful votes
February 2nd, 2024

I ordered ski pants on sale for $175 that ended up being too tight. The exchange directions said to order the next size up on the website to ensure it doesn't show out of stock. The price was now higher at $250. I floated them $250 and received the pants that fit and had to pay shipping to return the pants that did not fit. I asked if I'd get the $250 refunded, they never answered me directly. They received my returned pair and yesterday I was informed that I would not receive a refund of the $250 but only the $175 because "they can't control when sales end on their website". I'm now out $18 shipping plus $250 for a pair of pants I originally bought for $175. Terrible Customer Service.

Products used:
Ski pants

Service
Value
Shipping
Returns
Quality
Thumbnail of user melc77
1 review
0 helpful votes
April 30th, 2019

Received someone else's order but they didn't hesitate charging me for mine. Reported the problem and the girl I spoke with did absolutely nothing! Called back again and no one knew what was going on. Said they would send my order, when I received it this time only 1/2 of the order was correct. After about 2+ weeks now they can't locate one of the jackets. Very unorganized!

Thumbnail of user annes136
1 review
0 helpful votes
November 8th, 2017

Great price on skis I had been looking for everywhere.
Delivered fast and correctly despite complicated instructions from me!
Above and beyond what I had expected.

Thumbnail of user andrewp293
1 review
1 helpful vote
December 12th, 2018

This place is a joke. They are placing an order for merchandise which does not even exist in their inventory but charging your card is perfectly alright with them. They didn't even contact me to let me know that the item will not be available. Avoid the disappointment of ordering anything from this place. Very unprofessional way of doing business.

Thumbnail of user petero24
1 review
1 helpful vote
June 8th, 2016

Bought a pair of demo K2s from Utahskis.com. Pictures on website showed skis in pristine condition. The versions I received had chipped edges, paint was worn, and the bindings were beat-up. Terrible deal!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Hit The Slope With The Latest 2016-2017 Skiing Gears, Clothing & Snowboarding Equipment At Utah Skis (Online Ski Shop with Free Delivery in the USA)

Company Representative

Thumbnail of user rubabn
Rubab N.
Typically does not respond to reviews

How do I know I can trust these reviews about UtahSkis?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about UtahSkis?