John O.

DO NOT do business with this company. I placed a listed item in my cart (quantity of 4) and did not execute the transaction. I received three successive emails encouraging me to complete the purchase, even offering me a discount. So I took advantage of the discount and made the purchase. There was no mention on the website that there was a stock issue with the item. Two days after the purchase, I receive an email that the item is out of stock, followed by another email that they have cancelled my order altogether. They blamed it all on their supplier. If they can't keep the inventory straight between themselves and their suppliers, then they shouldn't be offering the item on their website without at least warning customers of a supply issue. Very poor business model. Go elsewhere for your needs.

Stay clear of this company. Ordered a part on 10 June with no indication that it was out of stock. Estimated ship date was 16 June. Nothing happened by then so I emailed. They stated that part would not arrive at their warehouse until 27 Jun, meaning it was never in stock. I emailed again on 30 June only to be told that part would not arrive to them till 28 Jul. I cancelled order. But BTW, they collected the money on the day the order was placed. They are not honest about their stock status. If they don't have the part on hand, then they should say so... not take folks' money and then sit on it. Terrible company!

"Observed numerous negative reviews here and at some other review sites although there seemed to be a trend to the better side in recent months. Still a little skeptical, I called ahead (they answered immediately, contrary to what some others have supposedly experienced) to confirm that the skis I was eyeing were in fact in stock in their system. They promised to call me back and responded with a phone call within 30 minutes to confirm they had the skis in stock. I completed the online order on Wednesday and received an order confirmation email almost immediately. I then received a shipment notification on Thursday, and the skis and bindings arrived on my doorstep on Saturday morning. I got the best price available with their coupon and free shipping as well. It doesn't get much better than that! I'd certainly do business with them again. I felt as though I got the best value and great customer service."

2/18/20 Note: This is a follow up to my original review on 1/25/20. Given the previous great experience, I executed two more transactions with these folks, for another pair of K2 skis and two Obermeyer ski jackets. Once again the price and service were great. And the shipping was incredibly fast. Two day delivery via FedEx to my doorstep for both orders. These folks rock!