We have always enjoyed working with BouncinBins and this time was no different except when they asked if they could come set up the day before our event. I said that would be great but I wasn't sure what time I would be there to accept it. They said they would call first to let me know.
They never called ahead of time so I wasn't home so they set it up anyway. It was not in a good spot at all so we were tripping over cords and hoses all day long!
A confirmation call wou have been great so we could have made sure it was in the right place.
We rented the castle bounce house for a birthday party. It was a hit!
Working with Bouncin Bins was so easy! I was able to book online, which I love. When I needed to change the date of our rental, I called up and they were so kind and it was so simple.
The drop-off and pick-up was great too.
I would highly recommend Bouncin' Bins!
Bouncin Bins has been excellent to work with! Our bounce house was huge and clean and so much fun! The communication from the staff was excellent as well. Perfect experience and highly recommend for your bounce house needs!
Thank you for your glowing review, Sara! We greatly appreciate your kind words and are delighted to hear that your experience with Bouncin Bins was exceptional. We value your recommendation for anyone seeking bounce house services, and we look forward to serving you again.
Two of the items we rented were not functioning correctly. The dunk talk was broken and did not function properly most of the day. The Gauntlet, collapse three times while students were in it as it appeared to have a hole in it.
We apologize for the inconvenience and issues you experienced, Simon. We strive to provide fully functional and safe equipment for all our customers. We appreciate your feedback and will take immediate action to address these concerns. Our team will ensure that the dunk tank and Gauntlet are thoroughly inspected and repaired to prevent such incidents in the future. We value your business and will contact you today.
Thank you for coming to our event! You did an amazing job. The bounce houses are nice and big and they also brought generators which were really helpful. Great Service as well!
Thank you, Nicole! We're so glad to hear that the bounce houses were a hit and that the generators were helpful. We strive to provide excellent service, and we're thrilled that you had a great experience. Looking forward to working with you again in the future!
Bouncin Bins Rental was amazing. I ordered last minute and the customer service from the phone call to the set up was amazing! I tipped extra for set up and take down because they were fast and efficient. I will definitely be renting from them again!
Thank you for your amazing feedback, Stephanie! We're thrilled to hear that your experience with Bouncin Bins Rental was so good. Our drivers appreciate your generosity and look forward to serving you again in the future!
Easy to schedule...even for a holiday!
Easy delivery!
Pick up was done without disturbing us!
Will DEFINATELY use this company again and recommend it to everyone!
Thank you, Kim! We're thrilled to hear that your experience was seamless, even on a holiday. We truly appreciate your recommendation and can't wait to help make your next event just as great!
Our bounce house was in great condition, they are always prompt and there to set up and to take down when they say they would be. I would highly recommend Bouncin Bins for your party needs!
Hi Sandy, thank you so much for the great feedback! We're thrilled to hear that you had a positive experience with our bounce house and that everything went smoothly. We truly appreciate your recommendation, and we look forward to helping with your future party needs!
The web sight was super easy to navigate and order from. My daughter got sick and I had to reschedule my date and they made it sooo easy and stress free, it literally took a minute to change. They came and set up, it was super easy and fast and same with take down
Thank you for your wonderful feedback, Meisha! We're thrilled to hear that our website was easy to navigate and order from. We understand that unexpected situations can arise, and we're glad we could make rescheduling stress-free for you. We strive to provide easy and efficient set-up and take-down processes. Thank you for choosing us!
It's very easy to schedule with this company. The delivery guy was super nice and efficient.
Thank you for your feedback, Mikella! We're so glad to hear that scheduling was a breeze and that our delivery team left such a positive impression. We'll be happy to assist you with future events!
Ordering and set up was a great experience. Due to rain we were unable to use the bounce houses. The dunk tank had a massive leak in it and the water wouldn't stay. It was also reported that the cotton candy machine was not working properly.
Thank you for your feedback, Stacy. We apologize for the inconveniences you experienced with the rain and the issues with the dunk tank and cotton candy machine. We strive to provide a great experience and we're sorry that we fell short this time. We appreciate your input.
Very accommodating and more than met our needs for our event. Senaida Garcia was particularly helpful as we made some changes in our initial reservation requests. Follow up from Bouncin' Bins was regular and timely. Instructions, delivery, set up and pick up was as promised.
David, we're glad that we could accommodate your needs and make changes to your reservation. Thank you for mentioning our team member Senaida Garcia's helpfulness. It's great that the entire process went as promised. We're excited to assist you in the future.
This experience was awesome! The screamer water slide made for a really fun day! You guys made it so easy! I will definitely rent from you again! Thank you!
Thank you so much, Jenny! We're thrilled to hear that the Screamer water slide made your day so much fun! We strive to make everything as easy as possible for our customers, and we're glad it worked out perfectly for you. We look forward to helping you with your future rentals—thank you for choosing us!
It was delivered on time, installed perfectly, and retrieved on time as well. The price was great and the interactions on the phone and in person were all very professional.
Hi Isaac, thank you for your kind words! We're so glad to hear that everything went smoothly from delivery to pickup. We strive to provide excellent service, and it’s great to know that you had a positive experience. We appreciate your feedback and look forward to working with you again!
It's a simple but straightforward UI
We had a great experience with Bouncin Bins, they were prompt and professional.
Make sure to read all of the contract and information that is sent ahead of time regarding power and hoses..
Thank you, Sarah! We're thrilled to hear you had a great experience with Bouncin Bins. We appreciate your feedback and the reminder about reviewing the contract and information. We look forward to working with you again in the future!
Everyone was kind and helpful - the slide was WONDERFUL! The only glitch came when there was a mix up some how and we ended up on the early delivery (day before) list and no one had notified us.
We weren't prepared and couldn't receive it early - and we prefer to not receive it a full day early (it would have been 24 hours early) because it could ruin our lawn. The drivers were most understanding and polite and kind... they came back about 8:00 that night and we could receive it then and our lawn was not subject to the "baking affect". We love BB equipment and your staff is great... mixups happen... they just do sometimes.
JoEllen, we appreciate your understanding regarding the mix-up with the delivery date. We're glad our team was able to accommodate your preferred schedule. Thank you for your positive comments about our equipment and staff. We look forward to assisting you in the future.
The kids had a blast! All of your employees were so great, very professional, friendly and on time. We will definitely use you again. However it is expensive and can only be a special occasion thing.
Wendee, it's wonderful that the kids had a blast. We're glad that our employees were professional, friendly, and punctual. Thank you for considering us for future rentals. We're excited to serve you again.
I have used Bouncing Bins many times. They have always been great to work with. The delivery guys are amazing and have the slide put up and taken down so quickly.
Thank you so much for your continued support, Jill! We're thrilled to hear you've had great experiences with us. Our team will always work hard to ensure your events run smoothly, and we truly appreciate your kind words. Looking forward to serving you again soon!
Last minute request was met on time awesome customer service
Thank you, James! We're so glad we could accommodate your last-minute request and provide you with great service. We truly appreciate your kind feedback and hope to assist you again in the future!
Seamless delivery and pick up experience, especially for such a busy holiday weekend. Bounce house was excellent quality and so much fun! We are repeat customers, and will rent again!
STEFANIE, we're pleased that the delivery and pickup experience was seamless, even during a busy holiday weekend. It's fantastic to hear that our bounce house provided excellent quality and fun. We're excited to serve you again.
Overview
Utah Bouncin Bins has a rating of 4.7 stars from 336 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Utah Bouncin Bins most frequently mention bounce house, great experience and customer service. Utah Bouncin Bins ranks 199th among Event Planning sites.
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Apryl, we're pleased that you loved the castle bounce house and found working with us easy. Your recommendation is valued, and we're excited to assist you in the future.