USvitalrecords has a rating of 1.18 stars from 116 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about USvitalrecords most frequently mention birth certificate, credit card, and customer service problems. USvitalrecords ranks 102nd among Government Records sites.
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Hooray for this company! I was able to get a certified copy of my birth certificate. My case was a closed adoption and had lost the original certificate. About three weeks later, I got it in the mail! I'm thrilled! I read the complains on this page and though I'd lost my money... I highly recommend them! Thanks US Vital Records! One happy customer here!
Over 5 months. Try to call for my dad, always say voicemail is full and no one pick up. He got scam out of his hard earn money. Be careful people, scam company.
Over 5 months. Try to call for my dad, always say voicemail is full and no one pick up. He got scam out of his hard earn money. Be careful people, scam company.
Tip for consumers:
Scam company
I ordered a birth certificate and paid this company $57 and 6 weeks later I still haven't received my birth certificate or gotten a response from this fake company…. The federal government should be all over this site and arresting these crooks on federal charges …… this is not legal to just take peoples hard earned money like this…… I want my money back
Tip for consumers:
This is a scam site and should never be used
U.S. Vital emailed me a number for customer service that is not in service. They then left me a voice-mail and it was an Asian lady talking extremely fast but I was lucky to catch her number and not name. The number is from Colorado somewhere. I leave messages DAILY because I want my money back. VitalChek is who I ended up going through as they are partnered with every state. I'm not sure where U.S. Vital came from but they are taking advantage of everyone in search of their birth certificate. This company needs to be reported. U.S. Vital would be left alone but they have copies of my personal info. Out of $57. They even set up the charge as similar as the real site so it looks legit. Turn around time from the real site wasn't even two weeks. It's been 8 weeks and I still have yet to hear back from U.S. Vital.
Tip for consumers:
They will be reported to the BBB.
I WORK IN A MARRIAGE LICENSE DEPT AND WE CONSISTENTLY HEAR FROM CUSTOMERS NEEDING A COPY OF THEIR MARRIAGE RECORD THAT THIS COMPANY CHARGES MORE THAN 5 TIMES WHAT THE ACTUAL FEE IS TO OBTAIN THE RECORD DIRECTLY FROM OUR OFFICE. ALWAYS CONTACT THE OFFICE THAT ISSUED YOUR RECORD (MARRIAGE LICENSE DEPT IN THE COUNTY/STATE WHERE YOU GOT MARRIED) TO OBTAIN A CERTIFIED COPY. FOR BIRTH/DEATH CERTIFICATES CONTACT THE HEALTH DEPT IN THE STATE WHERE THE EVENT OCCURRED.
Tip for consumers:
I WOULD GIVE THIS COMPANY ZERO STARS BUT YOUR SITE MAKES ME GIVE THEM ONE STAR FOR EACH CRITERIA.
I followed their procedures to the letter. They mistakenly sent all my completed paperwork that I sent to them back to me. I contacted the manager Lily, explained the situation, she apologized, said she would issue a refund if I sent the paperwork (again) back to her. I asked " What about my birth certificate?" Lily said she would send in the paperwork. I've been waiting a couple months now, I contacted Lily and she could care less about the situation. She issued the refund but didn't send in my paperwork as promised. No heart, no love, no soul. Told me I needed to contact LA County myself. Theres bad service and there's no service. Don't waste your time with USA Vital.
HORRIBLE SERVICE, never got my certificate, I paid 54 dollars, they sent only 20 dollars to San Diego department and the price for the death certificate was 24,0o dollars
This company thrives through the small print. I ordered a birth certificate for almost $50.00. A few days later, the emailed me a completed form (the same one in turns out that the state's Dept. if Vital Statistics uses) with instructions to mail it to the state, and pay them!$25.00. I spent $50 for them to complete a form?!? It is my fault for not reading all the small print. But they clearly make it difficult to see what a scam they are.
Ordered by Birth Certificate in Feb 2021, Never received it, tried calling and they hang up, tried emailing and you get a response to check a website and then you can not log in- it tells you to call. Its a loop and you never are able to get a hold of anyone. I am reporting to BBB and I am going to try to get my money back. But probably will not be able to.
I needed my birth certificate for legal issues and I thought I went to the correct website but when I saw the charge of 125 dollars I found it odd. After putting in my order I realized I made a big mistake, this company now has all my personal information which they will sell to other companies And there is nothing I can do. Please read carefully and search thoroughly these companies must be held accountable.
Hello Ed,
We take several measures to ensure the public is aware that we are a private company which assists in the application process of acquiring vital records. Our Terms of Service outlines that the information provided to us is collected, used and disclosed solely for the purpose of requesting the documents which is required from the respective government agencies. The personal information will only be submitted to the agency to which the client directly authorizes us to do so at the time their application is submitted.
We also let the public know that vital certificates and forms may be ordered from the relevant government agency for free or a lesser cost. We place this in the Disclaimer on every page of our website prior to reaching the ordering screen, so the public can review this information and make an informed decision.
When the client applies with our company, they must complete the Verify Order section. Within this section, the client must agree to all the provisions we have outlined and type their name in agreement that they have read and agree to the terms.
Once again we take the privacy of our client's information very seriously. We do not sell the client's information to other companies. USVitalRecords.org has security measures in place to prevent against risks such as unauthorized access, collection, use, disclosure, copying modification and disposal of personal information. These security measures include appropriate physical, electronic, and management procedures to ensure the safety and protection of your personal information.
Paid for my mother's birth cert. They "rejected" my complete application. Wouldn't say why. Never returned my $62.00 fee. Thieves.
Tip for consumers:
Avoid at all costs.
I paid this company $125 for a certified marriage certificate on Dec. 7,2020. As of March 23,2021, I have not received the certificate, despite the fact that the request was processed and charged to my account. When I called them, no one answered, and I had to leave a message requesting a call back which I have not received. Do not do business with this company. You can get certified copies of licenses from the Register of Deeds in the county in which the license was acquired. In NC, it only costs $10.00 versus $125.00
Tip for consumers:
Receiving the order and/or a phone call.
I am into month 5 on waiting for a copy of a death certificate. The company keeps telling me that it will be here next week and when next week comes - there is still no certificate!
I didn't even order any documents, I was charged $125.00 for absolutely nothing! I explained this to the company multiple times and yet nothing. I cannot afford to give $125.00 away. What a scam! Do not use this company ever!
Tip for consumers:
DO NOT USE USVitalRecords.org
I ordered a copy of my birth certificate online and 2 days later I cancelled as I was informed I could just go down to the office and retrieve my cert same day only paying $28. I was also charged $117 for processing that did not occur, as I cancelled soon after I applied. US VITAL RECORDS do not answer your calls nor do they respond to messages or voicemails. I had to report the charge to my bank and fight it. When I did go to obtain my birth certificate, I was informed that the online companies, such as this one, are a scam and to stay away.
This is a scam. They do not provide a birth certificate - they provide - at extreme cost - instructions on how to get a birth certificate that are readily available at the state's site. I did not read the fine print - thought I was in the right place - money down the drain. This was my own fault, but really makes me question why sites like this are legal.
I clicked online thinking zip was ordering a birth certificate and come to find out 6weeks later absolutely nothing. This is a scam. They do not give you a birth certificate and charge you 49.00. I wrote them along with my credit card to report them as fraud so no one else gets scammed. Stay away. Go to you local state to get it
Paid for death certificate of my father. NYS law does not permit child to order same. Contacted these folks and got zilch in return. Don't waste your money.
Tip for consumers:
Save your money
They claim to give you actually certificates when in actuality it's an application for the certificates which are free! They charged me 47 dollars and I now have to dispute this with my bank just to get a refund because there is no live person to talk to! Just a run around! People do research before you pay for anything online! Contact the health department in the city which you need to obtain any such documents!
I have written I think, 1 bad review before now in my life, but this crowd took about $425 from me. They have not sent my birth certificates, not contacted me, even provided a reference number. I have rung, left messages (no-one answers any phone number they provide). I have written on the "contact me" page. Not a word. Your choice, but I suggest you at least try ringing them before you use them and prove that I at least, am for real!
Very misleading. I paid $60 for what I thought was the form to retrieve my birth certificate. When I received their email I realized I'd been mistaken and promptly asked for them to cancel and refund. They claimed their services had already been given so they refused to do it. No services were provided.
This is a scam. They charged me $59 for a copy of my daughter's birth certificate. Come to find that they then sent an email with the information to order it from the state, including the cost for the certificate through the state. I literally spent $59 for nothing. I will be disputing their charge and turning them in. Hopefully you're reading these before you let them scam you, too.
I'm embarrassed to say that I fell for this scam because it was a. Org site. Be advised, you can get all your official records from the state of record, but it will be a. Gov site. Realizing my error, I tried to cancel my order almost immediately after placing it. They refused to refund an admin fee of $89. Ugh! Who does this to people?!?!
Please beware of this company. I paid $61 for a birth certificate with expedited shipping almost a month ago and still nothing. I have been sending emails, leaving voicemails and calling customer support continuously because this is needed for employment purposes to no avail. I can't express the level of dissatisfaction with the company and will NEVER use this service again and will stress that others steer as well. I normally don't believe everything that I read however in this instance I should've just ordered from the health department. I spoke to Lily today and was left fuming because the lack of concern was disheartening. Please beware, it's not worth the amount of $$ you pay.
To give them a 1 is too much. Anyone writing a positive is them as all they do and can do is auto populating on a form that you give them info on. They do not, nor cannot expedite ANYTHING. They will not call you and only 1 email after I sent 3 and that email was a lie too. We all need to sue them. 47 bucks... we are actually going to hire someone to fight them legally. It is the principle. SHAME! Scum bags!
Official government issued vital certificates. Quick, Easy & Secure. Rush Processing. Expedited delivery. No lines. No time off work. Order online now!
Hello Virginia,
We are sorry to hear that we did not meet your expectations. We take several measures to ensure the public is aware that we are a private company which assists in the application process of acquiring vital records.
We also let the public know that vital certificates and forms may be ordered from the relevant government agency for free or a lesser cost. We place this in the Disclaimer on every page of our website prior to reaching the ordering screen, so the public can review this information and make an informed decision.
When the client applies with our company, they must complete the Verify Order section. Within this section we once again inform the public in Step 1, that we are not operated, licensed, or affiliated with any government agency. Prior to submission of their order, the customer is required to type their full name, which constitutes a signature, verifying they agree to our terms. Once again, we place this information in full view of the client so they may make an informed decision.