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Kyndall B.

  • 2 Reviews
  • 2 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Law & Government

Member since March 2016

  • Reviews

    2

  • First Reviews

    0

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    205

Review Distribution

2 Reviews by Kyndall

5/29/20
Please beware of this company. I paid $61 for a birth certificate with expedited shipping almost a month ago and still nothing. I have been sending emails, leaving voicemails and calling customer support continuously because this is needed for employment purposes to no avail. I can't express the level of dissatisfaction with the company and will NEVER use this service again and will stress that others steer as well. I normally don't believe everything that I read however in this instance I should've just ordered from the health department. I spoke to Lily today and was left fuming because the lack of concern was disheartening. Please beware, it's not worth the amount of $$ you pay.
3/22/16
I have never been one to post negative commentary online however, I have to make public the extreme lack of customer service I've received dealing with this company. I placed an order over a month ago, I have yet to receive the package. The package had the incorrect address, so it just bounced around from one post office to another. I contact both the carrier and Fashionnova regarding this matter, to no avail. I've called on numerous occasions and the phone just rings, I've emailed and the representatives are of no assistance. The last person who emailed me was not only not helpful but very rude. I am so disappointed and ask that you be aware when dealing with this company. I am a repeat customer and find it awfully insulting to be treated in this matter when all I'm asking for is to receive a package that I paid for.
richards185
Fashion N. – Fashion Nova Rep
Hi Kyndall,

We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. While our company has been experiencing amazing growth, this unfortunately comes with system delays while we try to keep up with our growing customer base. We can assure you that we are working hard on fixing this in order to provide a better shopping experience.

Please email us at nataly@fashionnova.com to get this taken care of. We appreciate you for addressing this issue and helping our company improve.

We look forward to hearing from you.

Kyndall Has Earned 2 Votes

Kyndall B.'s review of Fashion Nova earned 2 Very Helpful votes

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loreenc2
7/10/20

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6/8/20

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