business logo of US HUD

US HUD

Overview

US HUD has a rating of 4.1 stars from 335 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with US HUD most frequently mention customer service, real estate and lead generation. US HUD ranks 10th among Real Estate sites.

service
41
value
41
shipping
4
returns
6
quality
41
How would you rate US HUD?
grey star
grey star
grey star
grey star
grey star
Pennsylvania
1 review
0 helpful votes
Follow Linda F.
Unfollow Linda F.
Send Message
Share Review
Report Review

Meleah agent rep help today
May 30, 2023

Meleah went thru with me all the problems I have been having. And she promised to get me more leads (more consistent with what I had been promised to get). And to talk with marketing about duplications and a few other issues.
She was very willing to help with these problems.

Date of experience: May 30, 2023
North Carolina
1 review
0 helpful votes
Follow Mary K T.
Unfollow Mary K T.
Send Message
Share Review
Report Review

Customer Service
June 14, 2023

I have been a customer of USHUD for 1.5 months. My experience with USHUD has been mostly with customer service. I have direct access to service and consulting. Fawn and Maleah have been very professional and informative.
The leads have been varied. 2 of the 5 calls I've made have been a good connection.

Date of experience: June 14, 2023
Georgia
1 review
0 helpful votes
Follow Nick U.
Unfollow Nick U.
Send Message
Share Review
Report Review

Good customer service
August 17, 2023

Meleah was very nice and helpful. I needed to cancel my service, and she helped me out with the process. She also helped me to get reimbursed after I was charged after I had already cancelled the service.

Date of experience: August 17, 2023
Maryland
1 review
26 helpful votes
Follow Melissa w.
Unfollow Melissa w.
Send Message
Share Review
Report Review

I have been with the company a few months and I first did not have a good experience. The lead quality wasn't great and I barely had any leads coming in. I truly did not want to continue. Then I got a call from Alyssa. She reassured me I would have a better experience if I let her take over my account. Ever since then I have had better leads and I have two deals on the table. If you sign up ask for Alyssa she honestly wants to help and she gets the job done.

Date of experience: April 16, 2017
Virginia
1 review
0 helpful votes
Follow Amanda W.
Unfollow Amanda W.
Send Message
Share Review
Report Review

Jennifer was so helpful and professional
May 12, 2024

Jennifer help me get set up to start working leads in my area and she was so professional and so helpful. Answered all my questions with ease. My experience so far has been five stars.

Date of experience: May 2, 2024
Tennessee
1 review
1 helpful vote
Follow Kelly M.
Unfollow Kelly M.
Send Message
Share Review
Report Review

Best Customer Service!
August 29, 2023

My experience with USHUD was phenomenal from the very start. I truly enjoyed the lead generation it brought me as a realtor. When I unfortunately came into some personal unforeseen circumstances, I was treated with the best service possible. Meleah Riddle and Kim Pruden went above and beyond to help accommodate me. Truly some of the best and sweetest people I have came into contact with at USHUD. Their customer service and strive to help their clients is like no other!

Date of experience: August 29, 2023
Florida
1 review
0 helpful votes
Follow Michelle D.
Unfollow Michelle D.
Send Message
Share Review
Report Review

Onboarding process
September 7, 2023

I am excited to get started with USHUD leads. I just signed up and finished my onboarding process with Kevin and Jennifer who were so patient with me and all my questions! I hope the rest of the process goes as smoothly as onboarding did. Thank you Kevin and Jennifer!

Date of experience: September 7, 2023
Virginia
1 review
1 helpful vote
Follow Cindy A.
Unfollow Cindy A.
Send Message
Share Review
Report Review

Did not think these were worth the money, didn't end up in any true leads, spoke to 2 people total not interested. They are quick to take funds but little to no communication otherwise.

Date of experience: May 26, 2023
Virginia
1 review
1 helpful vote
Follow Leisa Q.
Unfollow Leisa Q.
Send Message
Share Review
Report Review

Best Customer Service!
March 27, 2023

I was ready to discontinue service for any outside leads as a real estate agent. I was using USHUD and other "lead companies", and was getting nowhere it seemed. Immediately a representative from USHUD, Meleah, called me very concerned and completely changed my mind. She had great solutions and discussed the importance of understanding the right fit for me with the company. She wasn't a "salesperson" - she actually cared about her company and her clients. Because of Meleah, I will recommend USHUD to all of my fellow real estate agents!

Date of experience: March 27, 2023
Indiana
1 review
4 helpful votes
Follow Brad T.
Unfollow Brad T.
Send Message
Share Review
Report Review

Leads went no where - complete waste of time.
Tried to cancel - finally cancelled two days after a payment was taken - no refund. People - almost $900 for 3 days of use - don't do it!

Date of experience: July 12, 2022
New Mexico
1 review
0 helpful votes
Follow Kalon B.
Unfollow Kalon B.
Send Message
Share Review
Report Review

Meleah Account Manager Call
January 18, 2024

Meleah was very helpful/responsive and seems like she really wants to help me succeed which would then be a win-win situation. She was vibrant with her energy and provided me with the resources that I've been lacking since I've started working with US HUD.

Date of experience: January 18, 2024
Idaho
1 review
7 helpful votes
Follow Edgar D.
Unfollow Edgar D.
Send Message
Share Review
Report Review

Knowing that they had my next months payment already pending against my bank account I sent this message, Please terminate my subscription with ALLHUD, in my opinion, none of the leads that I've received can be converted. Most people don't even understand why I'm reaching out to them if they respond at all, this is not different then any other lead generation website, IT JUST COSTS LESS. So in accordance with their really awesome membership agreement they cancelled my subscription that was paid up for the next 30 days. I guess it really doesn't matter all their leads were doing was wasting my time attempting to make contact with people who don't want to be contacted. My experience with all forms of lead generation where somebody creates a web site to skim information from unknowing people is all the same, "noise" you might get 1 out of 150-200 leads. I truly expected them to take my money all considering, yet again its the old adage is proved, "you get what you pay for".

Date of experience: February 26, 2019
North Carolina
1 review
6 helpful votes
Follow AJ B.
Unfollow AJ B.
Send Message
Share Review
Report Review

Very deceptive, cheap, ludicrous, mischievous, debased, dishonest and bandit like behavior.
In a nutshell they are a bunch of Petty thieves no more no less.

Date of experience: December 10, 2021
Maryland
1 review
4 helpful votes
Follow Mark B.
Unfollow Mark B.
Send Message
Share Review
Report Review

Overpriced third-party leads! This company completely lies about the number of leads, lead sources, and auto-renews your contract without notice or permission.

Date of experience: January 17, 2022
California
1 review
1 helpful vote
Follow Matthew A.
Unfollow Matthew A.
Send Message
Share Review
Report Review

Justin is very professional
February 24, 2023

Justin called me and ensured me that going forward I will be provided better leads to continue doing business with the company. He has been responsive and professional

Date of experience: February 24, 2023
Arizona
1 review
3 helpful votes
Follow Tia P.
Unfollow Tia P.
Send Message
Share Review
Report Review

About half were good leads
July 23, 2021

I signed up for one month of leads. Of the 13 I received so far (the month is not over yet), 6 I would consider "Good" in that they are actually looking for an agent to help buy a home or rent to own. 6 are "Poor" in that these people are not even looking for an agent, at all. 3 of the poor already have an agent and the 3 explicitly said they don't want to talk to an agent. 1 I have not yet made contact with.

It gets a 4 star rating, though, because 50% "Good" leads far exceed any other lead service. Not only that, but I've reached 12 of 13 leads and I haven't counted the others out yet. You may need to call 7 or 8 times - sometimes I didn't reach someone until I had called, texted or emailed them at least 5 times. Some I didn't reach for 12,13 days.

I canceled the service because I want to pivot my strategy and $299/month is steep for 6 decent internet leads and would be better spent generating my own through other means. Still, very good service for anyone with a team because you can definitely reach these people. They were all real.

Date of experience: July 22, 2021
Georgia
1 review
0 helpful votes
Follow Brittany U.
Unfollow Brittany U.
Send Message
Share Review
Report Review

The sign up process
October 5, 2023

The start up process was very informative and quick process.Both advisors I worked with was extremely knowledgeable and helpful throughout. All my questions were answered without hesitation.

Date of experience: October 5, 2023
Texas
2 reviews
2 helpful votes
Follow Ruben J.
Unfollow Ruben J.
Send Message
Share Review
Report Review

They acquire leads by using bogus squeeze pages which they share with multiple agents. Over $2500 invested, all bad and sometimes aggravated leads. Terrible investment, Agent beware

Date of experience: July 16, 2022
Georgia
1 review
1 helpful vote
Follow Yvonne Q.
Unfollow Yvonne Q.
Send Message
Share Review
Report Review

Jennifer is Awesome!
January 16, 2024

Jennifer really made my day explaining and extending the Platinum program to me and also assuring me Customer service is always just a phone call away.

Date of experience: January 16, 2024
Washington
1 review
0 helpful votes
Follow Janet P.
Unfollow Janet P.
Send Message
Share Review
Report Review

Great Member Service
August 4, 2023

My experience with Meleah was great she explained everything and assured me that the team would be there for me and all I have to do is to give a call. And, she also stated some one would get back with me if I were not receiving any text or emails for my area to just reach out and USHUD would take care of me.

Date of experience: August 4, 2023