business logo of US HUD

US HUD

Overview

US HUD has a rating of 4.1 stars from 335 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with US HUD most frequently mention customer service, real estate and lead generation. US HUD ranks 10th among Real Estate sites.

service
41
value
41
shipping
4
returns
6
quality
41
How would you rate US HUD?
grey star
grey star
grey star
grey star
grey star
Nevada
1 review
0 helpful votes
Follow Susan M.
Unfollow Susan M.
Send Message
Share Review
Report Review

Respectful and knowledgeable
May 19, 2024

I just signed up for leads with US HUD a few days ago. Onboarding was easy and service reps friendly. I'll give it time to see if the leads are valuable.

Date of experience: May 9, 2024
California
1 review
0 helpful votes
Follow Martha H.
Unfollow Martha H.
Send Message
Share Review
Report Review

Amazing follow through!
July 20, 2023

Meliah@ HUD customer support was great! She not only responded to my issue, she followed up with me for over 2 weeks and continued to help me until the issue was resolved! Thank you Meliah for not passing me on to the next person like most reps do. You are the best!

Date of experience: July 20, 2023
New Jersey
1 review
13 helpful votes
Follow Anthony T.
Unfollow Anthony T.
Send Message
Share Review
Report Review

Buyers beware!
February 8, 2018

* was very persistent in calling me daily about signing up with USHUD what a mistake I've made and feel I've wasted $249. I tried calling him several times and he will not return my calls! I was promised at least 20 leads per month and he assured me I will be closing my first deal before my next monthly payment well I've been with them for 2 weeks now and only received 1 lead that I had to beg for and was sent it only after calling and emailing him several times. I spoke to * and he said they are were off to a slow start and I should be getting leads soon and there is still time to get some leads before my next payment. I've since canceled my subscription with USHUD and will advise anyone wanting to use them to not waste their time of money. I also tried to get reimbursed and * said they don't offer money back to unhappy customers. Again if you are thinking about using USHUD for a lead base do not waste your hard earned money!

*Personal information redacted by admin

Date of experience: February 8, 2018
Florida
1 review
0 helpful votes
Follow Silvina F.
Unfollow Silvina F.
Send Message
Share Review
Report Review

Excellent customer service
December 27, 2023

Dealing with Kaitlyn and Jennifer was a total pleasure and ease! They are professional and not pushy! It's a very good start for me and a breath of fresh air! I highly recommend this service! So far so good!

Date of experience: December 27, 2023
Maryland
1 review
10 helpful votes
Follow Bill O.
Unfollow Bill O.
Send Message
Share Review
Report Review

Good leads
February 12, 2021

As a professional in this industry for close to two decades. Hands down the best company in advertising and lead generation business I know of and the only one that I would recommend is USHUD. The mortgage business is not for everyone but from calling my share of leads I feel better calling USHUD leads. I know they have not been beaten up by a bunch of different loan officers all fighting over the same lead.

Date of experience: February 12, 2021
New York
1 review
0 helpful votes
Follow Ashley P.
Unfollow Ashley P.
Send Message
Share Review
Report Review

Customer Service
December 19, 2023
Updated review

I have been working with Katelyn Gallo the Sales Manager in Utah. She was friendly, knowledgeable, and efficient when setting up my account. I was impressed with her professionalism and customer service. She has been very responsive and accommodating.

Date of experience: December 19, 2023

Customer Service
December 19, 2023
Previous review

I worked with Malia in Member Services who responded immediately to address some questions and concerns I had. She was professional and handled the situation above and beyond what I expected. I highly recommend using UsHud as your lead generating source.

Date of experience: December 19, 2023
California
1 review
3 helpful votes
Follow Pi S.
Unfollow Pi S.
Send Message
Share Review
Report Review

So sorry to have been taken in by this company. What they promise and what they deliver are miles apart and their customer care service is appalling! (Yes I'm speaking of you *). Never have I been treated so badly. The leads are scarce and the ones that I did receive weren't legit or qualified. I am an experienced realtor and know how to respond and work leads so it wasn't that I didn't properly follow up etc. Save your money and your dignity. Should have done my research. Learn from my mistakes. Check out the number of complaints filed by the Better Business Bureau. That says it all.

*Personal information redacted by admin

Date of experience: December 12, 2022
GB
8 reviews
4 helpful votes
Follow tung s.
Unfollow tung s.
Send Message
Share Review
Report Review

Unprofessional
October 20, 2021

Good, user friendly platform but very unprofessional... i couldn't even talk to the customer service or the agent directly... They kept posting me. Thank God i have an alternative platform; btcprofituk dot com to invest in which is more lucrative, prompt and very save especially now that cryptocurrency like bitcoin is on the rise.

Date of experience: October 19, 2021
Colorado
1 review
20 helpful votes
Follow Thom L.
Unfollow Thom L.
Send Message
Share Review
Report Review

Fraud!
January 21, 2020

Don't waste your money with these guys. All the bad reviews are true. They misrepresented everything. I was told the leads were scrubbed and prequalified. I wouldn't know because I have yet to get a live body from the leads. I have called them regarding the quality of leads and was told they would make some adjustments on my leads-still getting the sam bad leads.

If anyone you know mentions these guys make sure you warn them to!

DO NOT WASTE YOUR MONEY!

Thom Larson

Date of experience: January 21, 2020
Mississippi
1 review
0 helpful votes
Follow Pam O.
Unfollow Pam O.
Send Message
Share Review
Report Review

New Agent
March 24, 2023

So far I'm impressed with everything that's being offered and the help and information that is being provided by Erica and Jennifer. I'm looking forward to working with them and receiving better quality leads that turn into closings.

Date of experience: March 24, 2023
Florida
1 review
10 helpful votes
Follow Len K.
Unfollow Len K.
Send Message
Share Review
Report Review

I was promised that I would be the only agent for my county. * told me I would be the only agent in my county and I should expect leads to start coming in on the first day. I first said no and she gave me a discount and said I could try it for a month. $295 later and two weeks with zero leads. I look up the website and two other agents are there but not me. I sent several emails asking what is going on and no response. Let my screw up be your lesson. DO NOT DO THIS!

*Personal information redacted by admin

Date of experience: March 28, 2019
New Jersey
1 review
16 helpful votes
Follow Michael C.
Unfollow Michael C.
Send Message
Share Review
Report Review

Customer Service
April 12, 2017

I signed up for your service on March 31,2017. So far the leads haven't been coming in as much as I hoped but after speaking with Alyssa Shutt I felt more comfortable keeping the service and continuing with our agreement as she has gone above and beyond to meet my needs.
Michael Campanaro
Loan Originator

Date of experience: April 12, 2017
Maryland
1 review
2 helpful votes
Follow Lin B.
Unfollow Lin B.
Send Message
Share Review
Report Review

Decent leads good service and exposure
February 18, 2023

I've been advertising on USHUD and hudex for about 8 months now and have not only received leads that have turned into deals but have also had phone calls from my ads on their sites. Plenty of bad leads but plenty of good ones too.

Date of experience: February 18, 2023
Pennsylvania
1 review
1 helpful vote
Follow Laurie H.
Unfollow Laurie H.
Send Message
Share Review
Report Review

I have to commend Meleah on her customer service. I was not expecting such an understanding interaction. I had a question about my subscription and some financial difficulties and not only did she help me out she committed to her follow up. I received a follow up email which I wasn't expecting. She understood my situation helped me out and was so understanding. I wish all account managers were as good at their job.

Date of experience: August 14, 2023
Maryland
3 reviews
4 helpful votes
Follow Melanie M.
Unfollow Melanie M.
Send Message
Share Review
Report Review

Great Service Good Leads
February 1, 2023

I've been working with Ushud and gettimg marketing support and leads for a couple of years now. The client support people are responsive and much better than any other online serviced I've used.
I started receiving leads within 24 hours of signing up. I have to follow up with the leads to close the deals which I have done many many times.

Date of experience: January 30, 2023
Georgia
1 review
0 helpful votes
Follow Marsan T.
Unfollow Marsan T.
Send Message
Share Review
Report Review

Quick response
December 5, 2023

I called because I had some concerns regarding my leads.
Meleah was very quick to respond. She was very encouraging and explained to me how they could tweak some of the information in the leads to help me out.
She was very knowledgeable,very polite and pleasant. Overall great experience!

Date of experience: December 5, 2023
North Carolina
1 review
0 helpful votes
Follow Margo D.
Unfollow Margo D.
Send Message
Share Review
Report Review

Customer service that actually provides!
September 15, 2023

I'm fairly new to this referral program for real estate agents and one of the most pleasant interactions I've had thus far has been with the customer service account manager, Meleah Riddle and Katelyn Gallo.
Both of these ladies have heard all of my complaints and concerns and not only listened AND answered, but I know my voice is heard because of little things like the detailed email follow up after our phone conversation. That means a lot to me! Both Meleah & Katelyn were very helpful in giving me feedback and immediate availability when I had questions. This is the first time I've seen a Real Estate lead referral program that actually is invested in MY SUCCESS! So many referral companies collect your money and make a lot of promises but definitely don't deliver. I am encouraged at the end of each phone call and I really enjoyed enthusiastic, upbeat nature Meleah displays. I hope ours will be a long and successful working relationship! Thanks so much for the personal one on one!

Date of experience: September 15, 2023
Washington
1 review
6 helpful votes
Follow John G.
Unfollow John G.
Send Message
Share Review
Report Review

This company literally lies to get your money. They do not supply qualified leads. Don't do it! They lied when they said the leads would be at market average. The median home prices in King County, Washington is $726,275 and yet all of the "leads" they sent to me were $200,000 or under. Of the "leads" I was able to make contact with, several said they had never requested contact by any real estate company, and the others said they had no cash for a down payment, let alone earnest money. None had been pre-qualified by a lender. When I contacted HUDex.com and related my complaints they said they would suspend. One month later I am still getting "referrals" for $200,000 or under, and my credit just showed another monthly payment to them. I have contacted my credit card company to block them and I have sent an email to USHUD Cooperative Member Services and called their 1-800 number and have yet to get a reply. DON'T DO THIS, IT IS A TOTAL SCAM!

Date of experience: March 26, 2019
New York
1 review
1 helpful vote
Follow Lynitha K.
Unfollow Lynitha K.
Send Message
Share Review
Report Review

USHUD is the Best!
September 20, 2023

I joined ushud a few months ago to grow my real estate business. At first, the leads were dead ends and after speaking with Meleah Riddle was able to look into the issue and get a positive outcome. Unfortunately, after that I hit an unexpected hardship and needed to end my membership early Meleah was very helpful and able to get my account canceled early. If you're looking to grow your business and get in front of a ton of perspective clients I highly recommend UShUD.

Date of experience: September 20, 2023
Georgia
1 review
2 helpful votes
Follow Tony W.
Unfollow Tony W.
Send Message
Share Review
Report Review

Do. Not do business with this company. They use descriptive practices to get your money. The leads are not good. These people are are scamming agents out of money with bad leads and deceptive trade practices.

Date of experience: January 19, 2022