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US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Lots of different brand ranges and models available. Its very easy to get all the info for each appliance and make an informed choice. The ordering process once you have made a choice couldn't be easier.
Site was easy navigate.
It would be nice if there was a removal/install option.
Had to change my delivery address and it was very complicated and expensive to do.
We had an initial issue with the fridge being damaged, but Tammy and the customer service team took care of it right away. What could have been a sour experience turned out to be sweet in the end. I'll highly recommend your company to others based on the service we received.
Shopping was easy and the discounts were well worth giving US Appliance a try.
Thanks
Site is easy to manuever
The whole process is simple and easy. It Works!
Very easy to navigate web site and easy check out along with great prices.
Satisfied with purchase and delivery. Would order from again.
Way overpriced for this product. I can buy a side by side refrigerator with an equivalent ice bin for the same money. The 6 month factory warranty is also a joke, however it was so kind of you to allow me to purchase a warranty. We're only making ice here people... for the price these things should have atleast a 10yr warranty included.
Great service, great price, great products, no brainer,
So far so good...I hope the quality is good and the shipping goes smooth
The stove and refrigerator came smashed. Had to refuse. You sent replacements. The refrigerator was all smashed in on the back and right side. I would buy and recommend you but I don't believe the products will ever make it to me undamaged.
It was easy.
I couldn't tell what was in stock.
No one to talk to on the weekend.
Ordering easy delivery is another thing. Shippers will not bring appliances into the homes. Something should be looked at and changed especially to those customers that purchase numerous kitchen packages
I've always been pleased with my orders. Prompt shipping and great value. Appliances are always nice. Never any problems. Thanks!
Web site easy to navigate, better pricing than local stores
Easy, smooth, hopefully everything from here on out will be the same
Bottom of frig has small dent, not sitting on crate properly but don't think it damaged function of frig
Great price and selection. Love the free shipping and no tax! Customer service rep ( Carla) great communication and service. A pleasure!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members