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US-ApplianceReviews 2,099

4.8

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US-Appliance Reviews Summary

US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

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Lee G.
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This is not my 'first rodeo' with this company. I have purchased large appliances from them before, and was extremely happy with both the shipping and handling of each item and also the quality of each of my purchases. This is a very easy site to navigate, and other than the time-consuming task of searching for what I need [an amazing amount from which to choose], the process is extremely user-friendly. My only complaint would be that not every manufacturer can be shipped to every state.
I have placed additional orders, and as one of the appliances arrived badly damaged, I will be waiting to see how US-Appliance handles the issue.

Date of experience: May 14, 2017
Geo A.
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The appliances were not delivered to my home as indicated. I had to rent a truck and a helper plus take time off of work.

Date of experience: May 13, 2017
Genova Z.
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Good from start to finish
May 13, 2017

Good from start to finish.

Date of experience: May 13, 2017
Penny K.
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I just placed order
May 12, 2017

I just placed order. So far, so good! I'll have to wait further opinions until after the items have been installed. Items came in a timely fashion. They haven't been installed yet due to a delay in the remodeling work.

Date of experience: May 12, 2017
Richard L.
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Excellent site and so easy to use/get the required information in order to make a decision

Date of experience: April 27, 2017
william r.
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Love US Appliance best prices around
April 20, 2017

Love US Appliance best prices around

Date of experience: April 20, 2017
Jonathon C.
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Fantastic!
April 20, 2017

Fantastic! The quality and prices are first rate, and the customer service makes this an easy decision for anyone looking to buy appliances. I plan to use US-Appliance for all of my real estate properties.
Regards,
Jonathon
Independence Home Solutions, LLC

Date of experience: April 20, 2017
Jerry G.
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Everything went as planned
April 19, 2017

Everything went as planned - thank you very much.

Date of experience: April 19, 2017
anurag s.
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Order was partially received as the refrigerator was misplaced by your delivery people. It took 6 days to locate and deliver the refrigerator. Also, the delivery people did not deliver the product into the house. They just left it outside the house. These are heavy appliances and if I had known that they will not be brought into the house, I would have never ordered through you.

Date of experience: April 19, 2017
Meagan M.
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Fast and easy
April 18, 2017

Fast and easy - best prices I found in a LONG internet search! Delivery was quick and easy - they even accommodated some special delivery needs. Great status updates throughout the process (which I already mentioned was fast). Good quality products arrived in great condition. Everyone I worked with provided excellent customer service.

Date of experience: April 18, 2017
Texas
1 review
1 helpful vote
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They were awesome they deliver my appliance sooner than expected. I saved on tax and free shipping! I do not normally write reviews

Date of experience: April 18, 2017
W R.
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Easy to use web site and great prices we will use US Appliance for our second order in a few months. (And after we find out how the shipping goes.) Shipping went well all items arrived with out any damage and well before they were needed. Thanks

Date of experience: April 17, 2017
Shane C.
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Second time buying from Us Appliance
April 15, 2017

Second time buying from Us Appliance. Bought a whole kitchen suite and now a washer and dryer. Best Price anywhere on the internet. They also make it easy by allowing you shop by what has rebate offers.

Date of experience: April 15, 2017
Harry N.
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Thanks
April 14, 2017

Thanks. Hoping for great success.

Date of experience: April 14, 2017
howard m.
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Appliance was ordered on 3/14/17
April 14, 2017

Appliance was ordered on 3/14/17. I was not told that it was not in stock. It did not receive it until the later part of april. No one in my area had this appliance in stock and that is the reason i ordered on line. I called us- appliance to check on order and was told that it must be on a slow boat from korea. I only saved five bucks.never again.

Date of experience: April 14, 2017
Susan B.
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Order from your company in the past and was very happy hoping this purchase arrives timely.

Date of experience: April 13, 2017
Robert S.
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First order from your company
April 13, 2017

First order from your company

Date of experience: April 13, 2017
George W.
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My past experience was very good AND MY PRESENT EXPERIENCE I S ALSO TOPS. Could use a little more time to report a problem in case the party is not at home when the delivery i received at the home.

Date of experience: April 12, 2017
Stephen M.
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Easy to use
April 12, 2017

Easy to use. Need to reference associated products, such as matching griddle or counter strips.

Date of experience: April 12, 2017
Philip N.
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Great price, but long delivery lead time
April 10, 2017

Great price, but long delivery lead time.

Date of experience: April 10, 2017