On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I like the appliance packages you've created. I have truly loved your customer care and purchasing experience. My only complaint has to do with the inconvenience of receiving a damaged fridge and having to go through the extra effort of working through that situation. I assume it was the carriers fault, just inconvenient as i'm sure you can understand. Customer care helped me through return process and sent me a new fridge. Great customer care, i was very impressed and Tammi made the whole situation as painless as could possibly be. Very happy overall, thanks!
The site is easy to navigate and the deals are amazing.
First time buyer... I like being able to see the appliances in person so this was the only down fall. Cant beat the prices anywhere, I tried. Overall experience was great. Appliances are in good working order.
Make one phone call just to make sure your real and hit the order button.
Easy!
Quick, easy. I had question so called the toll free number and got an immediate answer to that question. Great site!
Delivery of my clothes dryer came as promised and in great condition. My personal instructions regarding delivery date were followed by shipping company. Happy experience all the way around!
Great service!
Great prices. Hopefully products show up in timely fashion undamaged.
This is the second order I have placed with USAppliances for Bosch appliances to be delivered to my condo in VT.
Great company, very easy to place my order and good follow up by US-Appliance to ensure it arrived on time and in good shape
N/a
It was easy and fast.
I hate surveys do not call to survey me
Good so far. Need to follow up with front panel replacement assistance...not damage...replacing OEM white with old teak panel, I need help getting the new one out, stuck to insulation.
Great, now let's see how fast shipping is... The shipping department needs to get their act together. You may get a good price, but it took a month to receive their "in stock" product.
This is my 2nd purchase and you can't beat the selection or the prices. I was very disappointed though with the delivery options. I am in an area where trying to find someone to come to help get a very large fridge and freezer from the curb was more than difficult. When I called, I was told to call a moving service to come move the 2 large appliances into my kitchen. The first 3 I called would come out for such a small job and the last one said they would do it for $250 but not for 3 days. I would have been happy to pay for white-glove delivery but it was not an option through US-Appliance. The delivery company made me pay to put off the delivery a few days since I was not available on their schedule. "Free" delivery turned out to be not all that free and then made the purchase on par with other retailers.
Easy to order and appreciate free shipping!
So far...pretty easy. I reserve the final review for when I actually receive my merchandise. Thanks
Beverage center arrived on schedule, no dents, no scratches! I would definitely order from US Appliance again. Thanks
Easy to manage website.
So far it has been a pleasure
Very easy to order and to view the items and details.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members