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US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Good deal
Best price, hope everything else goes good.
Update, the dishwasher was sent out the following week of the order and was at my house 5 days later. Good communication from US-App, worked well with the trucking company. It's installed and I am loving it.
Easy selection and checkout. My whole experience was great. Customer service couldn't be better. I have suggested US Appliance to all my friends.
Washer left side and back sides were bent, doesn't prevent correct functioning, though.
Good experiencfes
Fast and easy as always
Competitive pricing, easy and simple. However shipping took longer than expected
So far, so good...
So far the prices are competitive. And the staff on the chat line were professional. I would have liked in house delivery and removal of old appliance. I will use this company again but never for a fridge or something I could not handle to move
I called and spoke with a representative about shipping and sales tax and he was very helpful. Thank you!
So we just installed the ice maker and the tub is filling with water and very little ice?
Call me to confirm
Best prices around i will definitely buy more products in the future
So far so good
Chat was very helpful and ordering was very easy.
The order process has been smooth and w/o a problem.
I greatly appreciate that they replaced goods damaged w/o any hassle.
The fridge had two small dents on each door at the very bottom...small enough to not bother...it was dented though.
Well, I thought I was going to receive $50 discount on washer/dryer set?Per rep I spoke to today, she stated it would discount at the end? As suspected...that didn't happen.
Super low prices, quick and friendly service!
Easy, fast, no drama.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members