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US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Best appliance prices around with fast shipping times
My experiences with US Appliance have been less than favorable. Although they offer very attractive pricing, poor service prevails after the deal is made. I purchased over $4,000 in appliances in 2018 from US Appliance and I have no intention of doing business with them again. A $3600 Miele coffee machine, purchased from US Appliance came complete with at least one live mouse inside the box and it took them two weeks to move a microwave less than 75 miles.
When will it be delivered
Have ordered from you before. Happy in past. Hoping for repeat performance
Delivery service could have been better. Carrier did not show up on scheduled day. Had to rearrange work schedule for the next delivery
Quick, easy...ordering the same microwave as the last one lasted 15 years...can't complain about that!
I just don't due recommendations. Just because I found your site useful, I would never presume that others share my experience. If someone would ask about my appliances and where I purchased them (which has never happened) I would tell them.
It was an easy and smooth process. Delivered within the projected window and no issues. Packaged well and great delivery service.
A little confused about extended service plans not being available in CA.
Beverage center received slightly damaged due to having been dropped sometime in its life. Not apparent from the outside. I was able to do a repair so it did not have to be sent back. US Appliance made an allowance for that. Very satisfied. Great prices.
Quick and great pricing.
Previous customer
Microwave took a little longer than expected to arrive. We received the best price through US-Appliance so it was worth a few extra days of life without a microwave!
May use your company again
Time will tell
Excellent site, easy to use and pricing is great!
I compared pricing from many well known sites and Us-appliance had the best discounts, I am a returning customer from many years ago and the experience was the same, excellent!
Good. Everything was great! I gave the products 3 stars because I have not used them yet.
Great appliances for the price! Shipping was fast compared to other retailers in the area. Will definitely be purchasing from them again.
Thanks It was frustrating that it wasn't brought to my attention or acknowledged that my items would only be delivered curbside... had I known I would have made arrangements, unfortunately, I missed that completely.
I am a returning customer. Bought appliance 5 years ago and very happy.i did have one of the new ones just received have a small linear scratch/dent on front after we got packaging off it a few days later but for my purpose not a big deal.
Super quick simple and easy no hidden fees.
This is our 2nd dishwasher we've ordered and it's the second dishwasher to be delivered dented not from the delivery company.
Quick and efficient -- as it always has been.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members