• Urban Decay

2018 CUSTOMER CHOICE AWARD

Urban Decay

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Overview

Urban Decay has a rating of 4.28 stars from 240 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Urban Decay most frequently mention eye shadow, good quality, and little bit. Urban Decay ranks 2nd among Cruelty-Free sites.

  • Value
    22
  • Shipping
    19
  • Quality
    22
  • Full refund
  • Free shipping
  • Yes
  • Price
  • $ $ $
Positive reviews (last 12 months): 77.8%
Positive
7
Neutral
1
Negative
1
16
See all photos

What reviewers want you to know

Positive highlights

Critical highlights

  • Awful awful awful awful customer service was sent a broken eye shadow pallete- was asked to send the photos.
How would you rate Urban Decay?
Top Positive Review

“Foundation”

Margarita S.
4/13/24

Their foundation has excellent coverage that helps hide skin imperfections without creating a mask effect. It is easy to apply and stays on the skin for a long time, without leaving a feeling of heaviness or stickiness. Plus, Urban Decay offers a wide range of shades, allowing you to find the perfect tone for any skin type. Overall, this is a great foundation that I recommend trying for anyone looking for quality makeup to create the perfect makeup look.

Top Critical Review

“Most disgusting customer service attitude I have seen”

Rebecca H.
11/20/23

I can't believe that nowadays there is such a cosmetic brand that hides the little word in their policy that all sales are final, instead of marking the final sale on the webpage. No price match or no return allowed, and customer representatives are holding different words. Bunch of liars. I will never ever shop with them again.

Reviews (240)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (26)
Thumbnail of user jhond54
1 review
0 helpful votes
December 13th, 2023

Their return policy is pretty much a nightmare. I received my product missing its foundation in the compact case, all because of some manufacturing issue. When I reached out to customer service, their solution was to give me a measly 20% off code for another purchase. It's frustrating when the mistake isn't yours, yet you're the one left hanging without a proper solution.

Thumbnail of user rogersarnold48
1 review
0 helpful votes
April 6th, 2024

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Other contact info:
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Telegram: Blissparadoxrecovery
Regards

Thumbnail of user zarrial
5 reviews
2 helpful votes
July 18th, 2022

I received a free sample of Urban Decay Vice Lip Bond Unbreakable Red liquid lipstick From Influenster and Urban Decay in exchange for my honest review. I absolutely love how it feels and how the color looks on me. It dries fast and doesn't smudge. Even when I was in the shower it didn't smudge and I still looked fabulous.

Products used:
Cosmetics

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Value
Shipping
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Thumbnail of user gillianw104
6 reviews
6 helpful votes
November 23rd, 2022

I got a free example of Urban Decay Bad habit Lip Bond Solid Red fluid lipstick From Influenster and Metropolitan Rot in return for my genuine survey. I totally love the way it feels and how the variety looks on me. It dries quick and doesn't smear. In any event, when I was in the shower it didn't smear I actually looked breathtaking

Thumbnail of user casv1
4 reviews
1 helpful vote
March 21st, 2022

Simply one of my favorite brands for my make-up line. I don't get allergies with it which means they use subtle ingredients. Recommend!

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Value
Quality
Thumbnail of user cynthias2496
4 reviews
8 helpful votes
May 16th, 2023

I have always struggled with sensitivity to chemicals in makeup, and it often results in swollen and watery eyes. However, since discovering Urban Decay, my makeup game has changed completely! I am absolutely in love with their products! Not only do they not irritate my eyes, but they also provide a smooth application and long-lasting wear. Knowing that their products are cruelty-free and made with plant-based ingredients is a huge plus for me. The packaging is also fantastic, as it allows me to conveniently carry it with me without any worries of it breaking or getting lost in my makeup bag. Urban Decay has truly become my go-to brand for makeup, and I highly recommend it to anyone with sensitive eyes like mine.

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Value
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Thumbnail of user ojlanm
1 review
0 helpful votes
February 13th, 2023

انا احب سوي اجع السله في اي مجل تحتجو اتا اجهز
في اي مجل تحجوفي اي مجل بنو اي تعليم في اي مجل انا مستعد

Thumbnail of user fionar58
2 reviews
3 helpful votes
March 7th, 2021

In the last couple of years I have completely switched to gloss, maximum - balm lipsticks.
Urban Decay Vice Lipstick #Violate. This lipstick was the last one I bought in my collection.
Urban Decay Vice Lipstick are my favorites. I love their bullet or cartridge look. Due to the fact that the lower platform is slightly larger in diameter, they can be opened with one hand.
Of course, it gets printed everywhere - it's a creamy lipstick. It sounds very strange when claims are made to cream lipstick about this.
Does not tint lips, comes off delicately, I love such pieces that you can put on your lips and forget.

Thumbnail of user sukhwinders10
4 reviews
2 helpful votes
May 21st, 2023

As a passionate lover of beauty and cosmetics, I'm always excited to try out new products and brands. I had the opportunity to try some products from the brand "Urban Decay" and I wanted to share my impressions with you all. Urban decay is a high-end cosmetic company known for its high-quality products and cutting-edge formulations. They have a wide range of offerings, from skincare to makeup, and everything in between. The products that I tried were from their line of eyeshadows and eyeliners. The eyeshadows were beautiful, with intense colors and great pigmentation. They applied smoothly and evenly, and they didn't crease or fade throughout the day. The eyeliners were also smooth and easy to apply. They stayed in place all day and looked great. Overall, I was impressed with the quality of the makeup and would recommend it to anyone looking for a high-end option.

Products used:
skin cream

Service
Value
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Thumbnail of user meaganm39
3 reviews
1 helpful vote
September 9th, 2020

I am in love with urban decay! They have so many different unique eyeshadow shades to choose froM it's hard to pick one! They're unique in color, opacity, stay power, designs from glitter, shimmer, duo-chrome which are two colors in one when you move in lighting, to matte m, everyone will find something from urban decay that will become a staple to their daily makeup regimen.

Thumbnail of user prestonr56
1 review
2 helpful votes
April 19th, 2022

Whilst in selfridge's (which can I mention was poor service) I went to urban decay with a selfridge's voucher and when I had chosen my makeup I went to pay, the gift card was blocked! I waited 1 hour and 30mins and the staff name was Amrita and she was the most helpful lady in there. I will purchase at urban decay store in Birmingham again but as for selfridge's, I will not be shopping there again!

Thumbnail of user markr2703
4 reviews
1 helpful vote
June 22nd, 2022

Ich habe schon mehrmals bei dieser Seite bestellt und sie haben mich nie enttäuscht, die Lieferung war immer pünktlich und der Kundenservice gut.

Thumbnail of user jockb5
3 reviews
0 helpful votes
October 1st, 2022

If you don't know what to get to your GF or wife, go to this place. The staff will always suggest the top-hit latest products, and your beloved one will definitely appreciate this gift! Turns out girls are really excited to get something from here.

Thumbnail of user jenicem4
16 reviews
15 helpful votes
May 20th, 2021

This is one of my favorite brands of cosmetics. Anything I've bought from Urban Decay has been fantastic! This company has a fantastic product range. I'd been looking for the right foundation for me for years and had yet to find it until I purchased Urban Decay's Stay Naked Foundation. It's almost perfect! The eye primer potion is another of my favorites.

Thumbnail of user arronp12
4 reviews
0 helpful votes
July 4th, 2022

Gran tienda. Gran selección de productos, precio razonable, personal bien informado. Me sorprendió gratamente el periodo de garantía. Ahora compraré aquí más a menudo.

Thumbnail of user lilyn29
2 reviews
14 helpful votes
March 21st, 2020

Their cosmetic is absolutely fantastic! Whatever is in it just makes my face sooooo clear! I would not recommend the night masks just because for my skin type they have been way too heavy and I start breaking out. But hey, if you are looking for high-quality facial products, then that is the place for you!

Thumbnail of user freds562
4 reviews
1 helpful vote
October 18th, 2021

Excellent website. Provides high quality service.
I am really satisfied with the service... thanks a lot

Thumbnail of user blairw41
1 review
1 helpful vote
November 10th, 2020

I completely adore this brand, so decided to try the newest brand product, eyeshadow primer. Magically keeping my eye shadows after a day out! It's a phenomenal product. I've never thought of having a eye shadow primer and why it'd help before. Although I do have dry skin. I guess the primer has to be dry to keep eye shadow matte throughout the day, but it is even moisturising the skin aroud my eyes.

Thumbnail of user ibtasama1
4 reviews
18 helpful votes
May 31st, 2019

I love it. Its product is very use full with good quality.
I was aware of this palette but because of the price point at the time when I was thinking of buying it I ended up buying a dupe of this and it was okay. But then the announcement came out with this palette being discontinued that I decided to grab this while the price was 50% off retail. I regret not buying this earlier as the palette has great neutral shade range that is perfect to use for every occasion. I experienced minimal shadow kickback and product very blendable with great pigment colours. Lasts at least a few hours for me as I have oily lids. I didn't wear eyeshadow unless I was going to an event but looks like I may start using the skin tone shades to brighten my eyes for casual outings.

Thumbnail of user annamariam10
1 review
1 helpful vote
April 1st, 2022

I love their sale items and they have the great line of waterproof eyeliner and cosmetics you have the great quality products they make. I'm a urban decay member.

Tip for consumers:
Get updates on phone for news and specials

Products used:
Eyeliners and foundation and eyeshadow palettes and lipsticks

Service
Value
Shipping
Returns
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Thumbnail of user cliffordf56
3 reviews
0 helpful votes
June 17th, 2022

It was a pleasure to buy in this store, because all refused to send several colors of the photos to select and compare, sent only sellers of this store

Thumbnail of user aliceb521
2 reviews
4 helpful votes
August 23rd, 2020

Bought some sparkly eyeshadows, they are the most beautiful ones I ever had. Already planning to order one more as a present to my friend. I'm sure she'll love it

Thumbnail of user kennethl296
2 reviews
18 helpful votes
July 11th, 2020

I wanted to surprise my girlfriend and give her the best makeup products. But I don't understand this at all, and I just needed help with the choice, and support give it to me on this site! Thank you, purchase on your site was very nice!

Thumbnail of user larrac
3 reviews
10 helpful votes
May 21st, 2020

Since I started suing their products I literary changed. Good makeup makes you feel so powerful and confident that everything becomes possible. I really wish everyone would try these products!

Thumbnail of user daisya47
1 review
2 helpful votes
October 11th, 2020

I am professional model and I know everything about good make-up, and especially about long-lasting make-up, which looks great on the camera. As a brand, Urban Decay is quite cool and what I like most that is cruelty-free, that is quite good! And I should confess that it looks qute good, but not all products for daily use, cause they are quite heavy. Whta I like the most is eye shadows palettes, which are quite great with good shadow sets.

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About the business

Feminine, a little dangerous and a lot of fun, Urban Decay offers high-performance cosmetics, like eyeshadow, eyeliner, primer, lipstick, foundation and more.

Business Attributes

  • Full refund
  • Free shipping
  • Moderate
  • Yes

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