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UpworkReviews 2,128

2.3
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Upwork Reviews Summary

Upwork has a rating of 2.3 stars from 2,128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Upwork most frequently mention customer service, credit card and job success. Upwork ranks 7th among Freelancing sites.

service
534
value
517
shipping
282
returns
327
quality
506
This company does not typically respond to reviews
Tunisia
1 review
0 helpful votes
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Upwork Experience
May 16, 2020

Impressive experience on Upwork.com!
I enjoyed working on upwork. Would like to work again in interesting projects soon

Date of experience: May 16, 2020
Michigan
1 review
0 helpful votes
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Upwork has allowed me to find amazing clients and jump-start my career as an active freelancer. They have taken many measures to protect and empower freelancers and clients alike.

Date of experience: May 16, 2020
Philippines
1 review
0 helpful votes
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Awesome website
May 15, 2020

Safe and easy to work with. Great for freelancers. Been using this websige for almost 5 years and I got a lot of clients. From Elance to Odesk, still the same freelancer friendly site to find potential long term clients. My life change because of Upwork and still using it. The only downside of this site is maybe it is not beginner friendly but for a long time freelancer like me, it is an advantage. The website keep improving and I hope will still be here for the next years to come. Good job Upwork!

Date of experience: May 14, 2020
Canada
1 review
0 helpful votes
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I have been a freelance writer on Upwork for over 4 years now and have honestly been very lucky. Within the first month of looking on the platform (back in 2016, much has changed since then), I found a steady client to work with and the work helped me support my medical recovery at the time. Now, I'm able to work from anywhere in the world and work with clients from all over the world!

There are obviously downsides to every platform (particularly concerning % fees), and you have to be smart about what clients you accept and to vet projects the best you can. I've had a few unpleasant clients, but I have always chosen to have their best interest in mind, including if the project should come to a close.

I've enjoyed the perks of my hard labor (and over 37 jobs over the past 4 years), as now I've been able to hold my status as a top-rated freelancer for a long time. With that status, great clients find me and I rarely have to use connects for a new job proposal.

I personally think the key to success on this platform is to trust your gut on whether a client is a good fit for you. I've been asked to join projects that just didn't feel right, and those were always the ones that didn't go well. Upwork is great as a platform if you're building up your portfolio, or looking for a way to work from home. I continue to recommend it to friends, and they've also been successful on the platform!

Date of experience: May 14, 2020
Arkansas
1 review
0 helpful votes
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I started with Upwork a number of years ago and found success and regular work. It was actually a large piece of where I found work as a voice artist. But then they changed their fee structure and I no longer try to find new work through the site.

We must now pay for audition credits AND they then take a percentage of the contracted fee.

I felt this was a money grabbing attempt and it made me decide to leave the platform except to keep my past clients who still work through this site.
Otherwise I have left and will spend my time elsewhere.

It is a good platform and one that I had success using. The value was once good. But not it is not a value for me any longer.

If you are just starting out it can still be a great platform for you to use. If you have been in the business a while I say skip it.

Date of experience: May 14, 2020
Bangladesh
1 review
0 helpful votes
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Review
May 14, 2020

Hey
This is MD Nur Nobi. I have started with Upwork and got best result in a few days. Really outstanding freelancing platform I have seen ever.

Date of experience: May 13, 2020
GB
1 review
0 helpful votes
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As a brand new freelance writer this is the perfect platform to start out on. Picked up some great jobs in the space of a couple of weeks and have some really happy customers! Would recommend to all new freelance writers.

Date of experience: May 12, 2020
Bulgaria
1 review
0 helpful votes
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I`am highly recommend UpWork for a new Users and people ho wants to prove him selves and can gets some fund for this.
UpWork give a opportunity for new level of experience.
UpWork is a best site for Freelancering and i now will be fist in the worold after cople of years.
Make acount now to get benefits later.
Now is your chanse to be someone ho want to be belive in your self and start your dream to be real get in UpWork family.

Date of experience: May 12, 2020
Armenia
1 review
0 helpful votes
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I am almost 1 year in this marketplace and have only good feelings about it,
I like escrow system very much and time tracker also just fine.
For freelancers looking for good marketplace, upwork is the best choice

Date of experience: May 11, 2020
Serbia
1 review
0 helpful votes
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Best of the best
May 11, 2020

I have been working here for over 5 years. Plenty of work, great time and excellent platform in general. 10+ stars from me.

Date of experience: May 11, 2020
Pakistan
1 review
0 helpful votes
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Upwork is one of the best freelancing platform where businesses meet great talent to work without limits. I'm working on Upwork since 1 year and I highly recommend to those who want to work as a freelancer independently and those who are looking for highly talented freelancers from all over the world.

Date of experience: May 11, 2020
India
1 review
0 helpful votes
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Hi
This a best and genuine freelancing platform.

With this covid 19 situation. Gig ecenomy will boom.

So be there on upwork and ready. This is future of job.

Regards
Jalaj kumar

Date of experience: May 10, 2020
Texas
1 review
2 helpful votes
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Upwork... Hmmm
May 10, 2020

As a freelancer on the Upwork platform, I've had just about the most unprofessional experience in freelancing ever...

Their support sucks... to put it easy. Unless your a client or a top earning freelancer -- Upwork doesn't care about you.

Upwork has a really shabby support team that is dis-interested in your problems... They don't offer a phone number, or even basic live chat to help sort out your problems... Instead they have a ticket system which takes them 2 days to respond to. If you're looking to resolve a problem via their support, expect to wait a minimum of a week to get anything sorted out

Upwork expects to take 20% of your earnings for some unknown reason... it's definitely not for their support team... they claim it's for payment protection or what not, but I have not experienced this so called "payment protection"

If you're looking to freelance on some platform, give Upwork a pass.

Date of experience: May 10, 2020
Bangladesh
1 review
0 helpful votes
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I'm working as products management and virtual assistant about 5 years on upwork. I've completed many projects during this period and gathered experience. I'm really happy to work on upwork.
Thanks

Date of experience: May 10, 2020
Pakistan
1 review
0 helpful votes
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Having a great experience to working on upwork with different clients under the different region of world with freedom

Date of experience: May 9, 2020
Pakistan
2 reviews
11 helpful votes
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I've been a freelancer for exactly one year now, and it has been an excellent experience, i am Top rated freelancer and earned more thn $2000 in a year

Date of experience: May 9, 2020
Pakistan
2 reviews
0 helpful votes
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I joined this website with the purpose of making some money by offering my services, so I made an account on the website with the intentions to experiment, but my efforts helped me to earn a lot of money.

Date of experience: May 8, 2020
Kenya
1 review
1 helpful vote
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Upwork is the best freelancing site ever. Tons of jobs, good for beginners, excellent pay, good customer support, what else do you need?

Date of experience: May 7, 2020
Sri Lanka
1 review
0 helpful votes
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Really professional freelancing site with huge numbers of job opportunities. Already earned 300+ $ in 2 weeks. Highly recommended

Date of experience: May 7, 2020
Mexico
1 review
12 helpful votes
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I've been a freelancer for exactly one year now, and it has been an excellent experience. Every question I have ever had, has been accurately answered. Great customer support, everything is clear upfront and excellent place to work as a freelancer. Although I know there are other platforms that charge less, I prefer Upwork, since the quality of the clients are higher and more professional.

Date of experience: May 6, 2020

About the Business

Find freelancers and freelance jobs on Upwork - the world's largest online workplace where savvy businesses and professional freelancers go to work!


upwork.com
Founded in 2015