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South Carolina
2 reviews
48 helpful votes
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Upwork... the worst
April 18, 2016

The site is down a good portion of the time. They have consistently removed features that help freelancers make professional and intelligent choices about what clients to work with. They have consistently removed features that allow freelancers and clients to work together on projects in a timely and professional manner. What features do remain, don't work correctly a good portion of the time. When jobs are delivered by freelancers in a quick and timely manner, they are made to wait for days, sometimes weeks, to get paid. When clients don't pay, there is little to no support from Upwork in resolving the problems. There are tons of scam artists posting scam jobs. There are tons of clients posting ridiculously low budgets for jobs.

Don't use upwork... let it die and bring back Elance.

Date of experience: April 18, 2016
Colorado
1 review
9 helpful votes
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Scam
November 1, 2019

Got scam twice using their service. They have a bunch of scam artist on this site. When my credit cards files a dispute with UpWorks, up works send them a report with everythin missing. They omitted everything left out important details. Basicly lied. I switch over to fiverr.com

Date of experience: November 1, 2019
Texas
1 review
0 helpful votes
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Happy with it!
September 21, 2020

While others seem to complain about the 20% fee (yes, it hurts), you can always bid jobs accordingly to cover that. Upwork attracts some great clients, and I've had no issues, other than applying to a scam when I first started (someone pretending to be a company it wasn't; I should have known, too-good-to-be-true!) Its tracking features, the ability to find clients, filter jobs, and apply milestones are great tools. I'm happy with the platform, and have earned close to $30K in my first year. Sure, it could have been closer to $36K, but there are costs associated with doing ANY business, and I feel that Upwork's "take" is fair in terms of the platform it provides. While I'm sorry others feel it's risky or unfair, my experience has been great.

Date of experience: September 21, 2020
Bangladesh
1 review
7 helpful votes
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My account is still active but today I Close My Account and I am very happy with that.

20% service fee, what a scam, if upwork think I don't have any place to freelance work then they are the... I bring 17 Elance Client to freelancer.com and now my freelancer.com job review ( 117) are more then upwork. The lowest, cheapest, scam marketplace DownWork

Date of experience: June 8, 2017
California
1 review
8 helpful votes
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I joined upwork group and searched for jobs. I found a job to get ******* website URLs with googl scholar search and update in excel file. When i bid the project, i got reply from poster of the request to test my skill by having 50 samples size file. I did it in 30 minutes and uploaded to his mail box. Finally he took the file and blocked me. When i contacted upwork helpdesk., the said it is my fault to chose wrong seller, so they cant do anything. Seems like there are lot of scam post in the site. Be very careful. Dont be busy fools.

Date of experience: June 23, 2016
South Africa
1 review
1 helpful vote
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Please don't use upwork. I have spent over USD40k there and closing my account today because of frequent scams.
Upwork protect scammers by providing no functional recourse for clients when they are scammed.
Upwork enable scammers by hiding their negative reviews so that they can continue the conjob.

Date of experience: July 9, 2020
Philippines
1 review
0 helpful votes
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Upwork is a relible source of income for me specially at the time of pandemic, I still remember the feeling of getting my first client, feels good that i will now start to work and earn money. That is because of upwork.

Date of experience: July 9, 2022
Singapore
3 reviews
14 helpful votes
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I joined Elance in Sep 2014. So far, I got several jobs and they are good jobs. The clients are also good to work with. Most of them are very professional and prompt in payment. The website is also good. It is very transparent. Can easily find out who got the job and at what rate. The transfer of money from Elance to PayPal is super fast and easy!

Date of experience: December 18, 2014
Philippines
1 review
0 helpful votes
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Awesome website
May 15, 2020

Safe and easy to work with. Great for freelancers. Been using this websige for almost 5 years and I got a lot of clients. From Elance to Odesk, still the same freelancer friendly site to find potential long term clients. My life change because of Upwork and still using it. The only downside of this site is maybe it is not beginner friendly but for a long time freelancer like me, it is an advantage. The website keep improving and I hope will still be here for the next years to come. Good job Upwork!

Date of experience: May 14, 2020
Australia
13 reviews
27 helpful votes
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Yet another irresponsible spammer that does not verify email addresses.

Anyone can sign up with email addresses that do not belong to them.

Then you are stuck with their endless spam and no way to unsubscribe.

Date of experience: October 13, 2021
GB
1 review
4 helpful votes
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If you want put your money in the sea, please go to upwork. They are stealers who stole my money. I hired a freelancer who didnt complete the work but upwork has released my deposit which was in the upwork escrow without my consent.

Date of experience: May 31, 2018
Nigeria
1 review
0 helpful votes
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I am an eBook and children's book writer and since my services were listed on Upwork, I have had more clients in 6months than in my entire business career.

I appreciate Upwork. All the challenges I had were addressed swiftly by their customer support.

Date of experience: August 17, 2020
Florida
2 reviews
7 helpful votes
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I want to start one. I have maintained 5 star feedback and had a high percentage of repeat customers on elance. For no reason, elance permanently suspended my account for a lack of customer satisfaction. I don't appreciate elance messing with my livelyhood like that, do you? I know of 3 other people that had their accounts suspended in the same week. It's like elance switched to upwork and in the process suspended thousands of peoples livelyhoods. No ok in my book. I'd understand if their reason was justified... but if people have 5 out of 5 star ratings on elance they are nothing but saints! The buyers took advantage all the time on the site anyways (would ask for more than mentioned in the job posting before paying). Elance would back them up when questioned... it was already cruel to the worker. Now this? WOW no way--wrong!

Date of experience: November 15, 2015
Maryland
1 review
9 helpful votes
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Incometent Management
March 26, 2017

I wrote a review about their unintuitive website and missing phone contact. They are threatening to close my account instead of improving the website. My crime: I cancelled a duplicate order, while the original order has been completed and paid - how stupid!

Dabeer Mallik

Date of experience: March 26, 2017
New York
6 reviews
30 helpful votes
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Business practices suck
October 19, 2016

I don't go on there anymore. It seems impossible to make enough month to month paycheck, letalone week. Elance should've never sold out to them because they suck now. I lost respect for them. Hardly ever got jobs.and the ways they make you pay...

Date of experience: October 19, 2016
Pakistan
1 review
0 helpful votes
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I had made Account many years ago but never used this platform yet, I was active past month at upwork and meanwhile I got a project from client, after completion of 1st task he awarded me with another job and I again completed that job in time, which really boosted me and I see the charms and attraction of upwork. Since then I shall be online most of the time and searching and waiting for job.
Overall experience at Upwork platform is Superb for me and I recommend people to join this platform to explore the new heights of your skills and experience as well as your knowledge.

Date of experience: October 13, 2020
GB
1 review
15 helpful votes
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Elance is probably the most disgusting freelance site on the WWW: it doesn't really protect the freelancer; most clients never state how much they are willing to pay and when they do - they offer Third World rates. It's a slave's site - avoid it.

Date of experience: September 15, 2014
North Carolina
1 review
10 helpful votes
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Terrible, I wanted someone to do some marketing for me, he sent me pictures of the Pakistan army with ak-47s and women with plates of money in their hand. I disputed and Elance claimed that I should pay him because he did the work in good faith. I even told him before we started the project that I did not want him to do anything for me and he still did it. He then called me a fraud. Wow, I guess I am naive to the real world for having faith in him. I have recently re-disputed the matter and is currently ongoing. Elance and all of those similar sites are too expensive and you have to compete with people who are willing to work for $5 per hour.

Date of experience: June 16, 2014
Ohio
1 review
5 helpful votes
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www.upworks.com
December 18, 2015

Very poor site I have 2 grand right now on fraud checks I have no clue what to do with. I have reported them to the fbi and bbb. I also got harressment by the community for something I did do but other client hired me to do.

+2
Date of experience: December 18, 2015
Philippines
1 review
0 helpful votes
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Its like hotcake
July 17, 2020

Its like a HOTCAKE! New jobs open every minute.and hirings are done every minute. Its like a hotcake. The support system is good. They protect who stands for what is right. There is protection in both the freelancers and the clients as well. This is the best site

Date of experience: July 16, 2020

Overview

Upwork has a rating of 2.3 stars from 2,123 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Upwork most frequently mention customer service, credit card and job success. Upwork ranks 7th among Freelancing sites.

service
529
value
512
shipping
278
returns
323
quality
502
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