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Upwork

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India
1 review
0 helpful votes
Follow Sathya J.
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I had joined in Upwork in hopes of learning new skills and create a career out of it. Well, it wasn't in vain because I have scored few projects and I am still working on some of them. It is really a great platform to learn, to work for companies and clients worldwide without leaving your room and to earn a good amount of money. There are over ******* jobs posted and it makes the probability of getting a project high. I'd encourage everyone to join Upwork, whether they have some extra time to work or full time, everyone is welcome there!

Date of experience: February 1, 2021
Bangladesh
1 review
13 helpful votes
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Without any prior notice elance stop expired my account even I have existing contact with 450$ a month. They should not close this account even some bad issue. They can limit feature but I totally disagree they will not close a account. They should warn. Elance scam my money more than 1000k in future life income. I must go to court and get official notice. Its our career issue. So If you work hard take exam test and other hard work all will be vain.

Date of experience: November 13, 2014
Thailand
1 review
0 helpful votes
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I am using Upwork from one year and since then, I have increased significantly my turnover.
It allows me to expand my business and reach customers that I couldn't get otherwise.
The platform is also really user friendly.

Date of experience: June 19, 2020
Sri Lanka
3 reviews
15 helpful votes
Follow Shaf Z.
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If you wanna begin a freelancing career, Upwork is the BEST place to start. I'm not writing this review for any personal gains, so this is a review coming through experience.

Upwork has so many plus points compared to other freelancing platforms I've dealt with. Their customer service is top-notch: they reply to your mails with all the relevant information they can dig up for you and in a timely manner.

Their fees and charges too, are very reasonable and they charge you as you EARN, not as you BREATHE.

A job well done Upwork! Keep it up :)

Date of experience: April 23, 2016
Finland
2 reviews
0 helpful votes
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You shouldn't do this; it will probably result in failure. I have a friend who is a designer and he was hiring developers via UpWork. Even with consultation from friends of his who were real engineers, it was extremely difficult to find decent engineers who could do the things he needed, deliver reliably, and iterate according to ongoing testing/customer feedback.

Date of experience: January 15, 2019
Turkey
1 review
0 helpful votes
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There are plenty of clients from all over the world on this platform so you can always find some jobs. I've been working at this platform for 2.5 years and the overall experience is smooth and pleasant. As a freelancer, you feel totally safe working there because Upwork protects you and your earnings. You can check the client's history and reviews before committing to some project. Even if some misunderstanding occurs, the Upwork team analyzes the situatıon and proposes a reasonable solution. I was lucky to work with really nice clients.

Date of experience: December 16, 2020
Montana
8 reviews
30 helpful votes
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Perfect for Scammers
October 10, 2016

Upwork's protections to people hiring their freelancers are absolutely worthless. I just lost $2,000 on Upwork to an unscrupulous scammer and I have discovered that the "dispute" process is just a thinly veiled mechanism designed to protect Upworks bottom line. Upwork was unfair, unresponsive, hostile, and their staff grossly incompetent in the advice given me when I sought their help. I have all of the records to back it up. Save your money and stay away from Upwork.

Date of experience: October 10, 2016
India
1 review
0 helpful votes
Follow Afthab J.
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Upwork is a great pool of talents for business owners! And a great platform of opportunities for freelancers at different levels & industry. Professionally reliable for all who can follow Upwork's guidelines, terms & conditions.

Date of experience: December 13, 2020
Kenya
1 review
0 helpful votes
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I have been on Upwork for the past 3 years and I can honestly recommend it to anyone. Not only is the site freelancer friendly, but the clients are professional as well. Not to mention, Upwork has rolled out several updates and upgrades during that time that have made the site very awesome to use. The escrow feature is terrific as well. As a client or a freelancer, you don't have to worry about losing your money. I would highly recommend it to anyone who wants to advertise their skills or anyone who is looking for professional and skilled freelancers.

Date of experience: April 11, 2021
India
1 review
0 helpful votes
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Upwork has empowered me to work with clients globally and improve my communication and project management skills dramatically over the span of just 5 years. Excellent clients with global skillset, payment protection, ease of setting up milestone and a BIG pool of work! Freelancing & Remote working at its best!

Date of experience: October 29, 2020
Virginia
1 review
11 helpful votes
Follow Nikolay I.
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Overall, the service was great until they recently started monitoring your IP addresses. So what happened was that I have a business account with my partner. We both login to the account to perform different actions there. They noticed that 2 people(IPs) with different user names are logging into 1 account and put our account on hold in order to investigate. They had us send documents verifying our identities and even had skype intervews to make sure that we were real people. After I explained everything to them, they still told me that I need to agree not to do this in the future. I basically need to agree to not have multiple computers and devices accessing our business account! It's insane and they cause so much headache for some honest hardworking individuals.

If you use the service, make sure you use a Tor browser. You will never have this issue.

Date of experience: March 16, 2015
Ohio
1 review
0 helpful votes
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I can say enough how resourceful this platform has been for me since Covid started. I didn't think getting remote client projects can be this easy. With UpWork's help, I was even able to afford a vacation with the compensation I earned through completing client contracts. I strongly recommend this platform to freelancers of all experience level! Whether you want a full time career or part time extra cash, you can find something on UpWork tailored for you!

Date of experience: December 31, 2020
RU
1 review
39 helpful votes
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My account was suspended yesterday after a verification call. The only reason I see is that I was unshaved and thus looked slightly different from profile photo. I answered every their question but nevertheless they suspended my profile. Just for being unshaved.

The worst thing is that I can't withdraw money I earned. Upwork, you are fu. Ing thieves!

Strongly recommend to keep away from this scam service

Date of experience: November 1, 2019
Philippines
1 review
0 helpful votes
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8 years with Upwork
August 27, 2020

I have 8 smooth sailing years with upwork so far. I think they do filter messages and I sometimes get a notification when they suspect I am violating the terms and conditions. But so long as you comply and don't violate the terms of agreement, I think it is a good, convenient and hassle free platform for freelancing work.

Date of experience: August 26, 2020
Brazil
2 reviews
10 helpful votes
Follow Bia S.
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I have been working on Upwork's platform for so long and I can say honestly is far the BEST place where you can find great projects to work with. Also you can build a business profile that have a huge impact in your career.
The contractors are great, not scammers as other freelancers website, everything is super secure to work, receive in the right time.

Once you get experience on how using the website, how send proposals, how to decide whether is good or bad projecto to work with, the better will be the experience.

You can easily flag bad job offers, which helps the platform to remove bad contractors or just wasters of time and energy.

Love Upwork!

Thanks

Date of experience: June 2, 2020
Texas
1 review
2 helpful votes
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Upwork is very user-friendly and intuitive. It is a great platform if you are new to freelancing and looking to build your client base. As you grow, my suggestion would be to wean yourself away from Upwork's services, mainly because of the fees. If you are ever going to go full-time freelance for a living, you will need to be free from Upwork's exorbitant fees.

Takeaway: Great for beginner freelancers. Not good for long-term, full-time freelancers looking to make a living from their work.

Date of experience: September 16, 2020
Washington
1 review
4 helpful votes
Follow Jerry A.
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Upwork favors clients over the freelancers. I had worked over 80 hours and never got paid by Upwork. They closed my account and never explained why. I had to find out later that the client was scamming me used a fake credit card. Somehow Upwork closed my account because they believed we were in the scam together without ever reaching out to me to check before! I lost so much time and energy. If the client had a fake credit card, then it makes sense to suspend their account, but why would they suspend mine and cost me my livelihood? I'm the victim and now they've prevented me from continuing work being I just got screwed over?

I will never use Upwork again. I've maintained close relationships with my clients and taking them all outside of Upwork.

Date of experience: August 1, 2020
New York
1 review
1 helpful vote
Follow C A.
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I would grade lower since I did manage to hire a relatively good freelancer on the platform, however the reason I'm giving Upwork a 1 star grading is far more significant.
It's on more than one occasion freelancers misrepresented their work history by claiming work they haven't done.
Upworks response, other than a generic "we will look into it" was that they can take responsibility only for the projects that were done on it's platform, but they do not take any responsibly for a freelancers' lies in regards any work that was done through a different medium.
A valid excuse for a startup, not a multi million $ company that is just trying to waver any responsibility.
I had no choice but to contact the affected companies directly.

Date of experience: September 6, 2017
Kuwait
6 reviews
4 helpful votes
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Up work is nice but...
January 20, 2021

Upwork is amazing i love it. Nice i like it. Great website has all the technologies to make life easy.
I would like to have two things to make it perfect,...
First, lower commission
Second,... better faster separate chat client.
In general it 95 % amazing

Date of experience: January 19, 2021
Pennsylvania
1 review
2 helpful votes
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The freelancers who work there are mostly hard-working, and the clients are mostly decent. However, nowadays Upwork is trying to exploit every possible penny from everyone, while providing no improved platform for more than 3 years. The system breaks down so often, scam job posts are everywhere on the platform, the support team can not be reached for freelancers, the chatbot help function does not work at all, and Upwork has doubled the long-term contract fee from 5% to 10% this year, while doing nothing, or even worse - cut the freelancers' phone support service... And their so-called auto-bot customer service or online chat service is just another failure - NEVER worked EVER - 1 bug after another! The current CEO should be fired immediately, since she has done nothing in more than 4 years... If any lawyer saw an opportunity, start a lawsuit against this company, every freelancer and maybe some clients could get compensated for Upwork's unreasonable poor service vs. high fees! Let the group sue start ASAP!

Date of experience: January 13, 2024

Overview

Upwork has a rating of 2.3 stars from 2,123 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Upwork most frequently mention customer service, credit card and job success. Upwork ranks 7th among Freelancing sites.

service
529
value
512
shipping
278
returns
323
quality
502
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