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Upwork

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India
1 review
1 helpful vote
Follow Anjali P.
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I was working with a local digital marketing agency pre-covid during early March, and then my reporting manager told me about the lack of writing projects in the company and asked me to search for another job. It was during this time, I updated my profile on Upwork, where I found a couple of writing projects and the best part, they had an escrow system in place which relieved me about the non-payment issues faced by individual freelancers.

I would recommend you to get on Upwork to find relevant jobs and start making a living while freelancing from the comfort of your homes.

Date of experience: January 6, 2021
Australia
1 review
8 helpful votes
Follow David S.
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Upwork cannot be trusted!
They say you can contact them via telephone and email but this is false. They also take unauthorised payments with no way to get them to resolve the dispute.

Don't ever use this company. They should be taken to court.

Date of experience: March 27, 2017
Italy
3 reviews
30 helpful votes
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Awful
March 7, 2019

I'm going through an arbitration case with Upwork right now. It's horrible. The best Upwork does is email between both parties before requesting $291 more so that the case can go to arbitration. It's the worst. I do not recommend using Upwork at all.

Date of experience: March 7, 2019
California
1 review
7 helpful votes
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The concept is good, but most of the jobs offered are scams. Upwork doesn't care to remove scammers. I don't work for free. Wish this site was closed to spare others from the disappointment of not being paid for their work. Don't trust them.

Date of experience: April 30, 2016
GB
1 review
0 helpful votes
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Very happy! Lots of work, contracts are fair for freelancer and client, platform covers everything from the start of a contract to the end of a contract and receiving monies into your back account. I don't bother with other freelance sites, nothing else compares, and are inferior.

Date of experience: December 21, 2020
AE
1 review
1 helpful vote
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Upwork suspended my account for no good reason, quoting that I am working outside of upwork with clients. Infact if the client itself is non responsive where is our fault. Stupid behavior shown by the support team quoting no need to contact them as account is suspended.

Date of experience: September 6, 2017
Nepal
1 review
9 helpful votes
Follow Bhojendra R.
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My account was suspended by giving the following excerpted message:

We are contacting you to let you know we have suspended your access to Upwork indefinitely.

Our decision is based on a careful review and the fact that you have submitted a high number of proposals for jobs on our site without many contracts or earnings.

---

Do you see any reason? They have limited number of proposal credits but also it was not allowed. I had received two 5 star ratings on the job and was still trying to do the best.

Date of experience: March 20, 2018
VE
1 review
0 helpful votes
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Amazing App
February 21, 2021

This app, change my world with thair mission, as a wise man said long time ago -"intelligence is pread all around the world but opportunities not." and that's exactly what they do, they help me connect with companies that I never had access before. And thair customer service is amazing and fast

Date of experience: February 20, 2021
Pakistan
1 review
0 helpful votes
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Graphic Design
February 20, 2021

Hello every one, I want to tell you that upwork.com is the best platform for Graphic Designers, there are a verity of lot of Jobs, You can easily achieved a job by putting your best skills within a week. I will recommend this Site to every professional.

Date of experience: February 18, 2021
Florida
12 reviews
51 helpful votes
Follow Louisa C.
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They are the biggest scam ever! I opened an account and within minutes it got closed then I got a strange email saying I broke terms and conditions, when I hadn't even bought anything and had never used their site before!

I've made numerous reviews on trustpilot where Upwork uses a loophole in trustpilot to get the reviews taken down! They are scammers and don't care because if they did they would change their polices not have my negative reviews removed!

Date of experience: August 17, 2020
Idaho
1 review
14 helpful votes
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Having problems with Upwork? Erik Manuevo may be to blame. There has been some major policy shifts such as if even your employer get's flagged (if they did something wrong or not), you will be banned as well :(. ...

Erik Manuevo seems to have failed at other companies and now failing at Upwork.com

Date of experience: June 8, 2016
Philippines
1 review
0 helpful votes
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Upwork's awesome platform
November 28, 2020

It helps even beginner freelancer on finding jobs that are suitable for their skillset. I am starting and I already feel like this platform provides the perfect tool for connecting small-time businesses and freelancers.

Date of experience: November 28, 2020
District of Columbia
1 review
0 helpful votes
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Great way to find work
October 14, 2020

I love using Upwork because as a military spouse, it allows me to find virtual and remote jobs and roles that I can take with me when we move due to the needs of the military. There are so many opportunities to choose from too. I love the peace of mind that Upwork provides through it's services to it's freelancers and those who are posting jobs. I would highly recommend using Upwork to find your next role!

Date of experience: October 14, 2020
Czechia
1 review
4 helpful votes
Follow Tom L.
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I sent refund request, that has been accepted by freelancer.

I have filled a statement of work etc, specified i get a refund if something goes wrong. Freelancer did accept the refund request of mine, however since they do not have money on their account i have to wait till they do top up their account, which obviously never going to happen.

What da f**k is refund request for if not to get your m*********g money back?

Date of experience: July 7, 2015
Portugal
1 review
7 helpful votes
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This an awful site. Professional get paid very little money. On top of that, may unqualified "professionals" do the job you are qualified to do. Also, clients know that they can get away with paying very little money to real professionals. Translations for 1 cent per word, language classes for 2 dollars, etc. I call that a scam. Also, the people of Upwork, if you don't get clients they "hide" your profile, so, they will punish you if you don't sell your services at the lowest price. Go and work in your local café, probably where you will earn more.

Date of experience: February 11, 2018
Philippines
1 review
0 helpful votes
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Upwork
April 15, 2021

Upwork is a good place to start earning. They help us find the right client that fits our niche. It also features security at safeness in terms of payments from the client. Overall I would recommend this to the ones who lost their jobs due to the pandemic.

Date of experience: April 14, 2021
Illinois
2 reviews
22 helpful votes
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From Good to Awful
February 13, 2016

I was a top rated freelancer for a long time, until I got a bogus review from an unorganized client. This put me right under the top rated program upwork now has, and I stopped getting views. I contacted customer service, but they were no help as usual. Customer service has always been a joke, and their time tracker has always had ongoing problems. The fee structure needs to be worked on, also. If they listened to the community and upped their minimum of $3/hour, the site would be much better and effective for everyone involved. I left recently and couldn't be happier.

Date of experience: February 13, 2016
Arizona
1 review
12 helpful votes
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As a former Elance customer, and unwilling Upwork customer, I have to say that it has gotten expensive, less reliable and with no customer service at all. They seem to have no protection against exploitation; almost encouraging it. If you're not active, your profile automatically goes "private" so no one can find you -- just awesome!

Date of experience: September 6, 2019
Canada
1 review
6 helpful votes
Follow Tom H.
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First, they take 20% of your earnings. If you also file your earnings when doing your taxes, remember it's another 30% (in Canada). So essentially working on UpWork you are making half of whatever your rate is. (20+30 = 50% lost)

Second, I had a client hire me, start a contract, then go immediately unresponsive. After months of trying to engage them, I decided to end the contract. However, since I ended the contract as a freelancer, UpWork decided to penalize my profile and drop my profile success score by 75% even though it was not my fault that the client decided to fall off the face of the earth. After contacting UpWork, I just got one templated reply after the other.

Date of experience: March 18, 2018
Viet Nam
1 review
9 helpful votes
Follow Le T.
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I just used Upwork for 2 weeks.

I have hired 3 people on there and they were good at their work.

But Upwork suspended the freelancer's account and my account.

They didn't give any clear explanation about their action.

I connected with their 5 support agents and all of them just said "WAIT, WAIT, WAIT".

I couldn't get their response for over a week.

I have asked the help from their FB page and they blocked me out in there as well.

Just lost $500.

Scam website did their job well!

Stay away from it.

Date of experience: November 28, 2017

Overview

Upwork has a rating of 2.3 stars from 2,123 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Upwork most frequently mention customer service, credit card and job success. Upwork ranks 7th among Freelancing sites.

service
529
value
512
shipping
278
returns
323
quality
502
This company does not typically respond to reviews