Uplift DeskReviews 561

Samantha Cobb is a great customer service rep! 10/10. Got me a discount on my purchase, and answered all of my questions promptly.

As a remote worker (like many of us these days) I was looking for a good quality work-from-home setup. I was very impressed with the broad selection and reasonable pricing that Uplift had to offer and made my purchase. When the items arrived (ahead of schedule) I noticed some damage incurred during the shipping process. I called customer service and Marianne was exceptionally prompt, professional, and helpful! I was impressed that 1) I was able to speak to a real person immediately and 2) Marianne was genuinely interested in helping me resolve the issue. She was a fantastic representative for Uplift Desk and made me feel appreciated as a customer. How a company responds to post-purchase inquiries shows how committed they are to their products and what they think of their quality. I highly recommend both this company and Marianne to anyone considering a similar purchase!

After witnessing my son, with envy, use his UPLIFT Desk, I took the plunge and ordered one for myself. Unfortunately, it never arrived. I reached out to UPLIFT and Daniella descended from the cosmos to maintain order and my confidence in the goodness of the universe.

Although the in-transit loss was out of UPLIFT's control, Daniella took full ownership of the situation. She informed me of what she would do, then regularly communicated status updates. When it was determined the carrier had lost my desk, she immediately shipping out a replacement unit, tracking information and all.

I greatly appreciate Daniella's gracious professionalism, and that she did not let this carrier mishap get in the way of my already great experience with the UPLIFT brand.

BTW, solid product. Easy to assemble and steady like a rock!

I know people often say this, but I really don't normally take the time to write reviews. I decided to make quite an investment in Uplift and their products while remodeling a home office. I was a bit concerned at first as this was a business exchange totally done on line. But I wanted to take a chance on an Austin company, and I am so glad I did. Of the many transactions I placed, I had only one that I needed help with involving a chair damaged on arrival. I reached out to customer service and was so pleasantly surprised by the support Krysten provided that I told her "this is what customer service means". She saw my issue completely through to a satisfactory resolution and I am so pleased with her support and Uplifts handling of the issue that I will not hesitate to work with them again when it's time to remodel my Husband's home office. - Thank you Uplift and Krysten!

We have purchased four desks from Uplift over the past few years and both experiences have been excellent. The desks are top quality and the customer service is even better. Highly recommended!

I called customer service because I received an email telling me my desk would not be delivered for several months. Mackenzie Bay identified an error I had made in my order (I mistakenly ordered a custom-made wood desktop instead of a standard wood desktop) that was causing the delay. Her help reduced the price of the desk significantly and allowed me to receive the entire order three days later. Great service; great result.

Samantha Cobb was great, fast, easy and professional to work with. She coordinated with her team to get us the tax free order in within 24 hours.

Will Clark in customer service is the star of this story. I had a custom Uplift desk built for me. Will was a pleasure to talk to and made the ordering process a breeze. I went with Uplift because they are #1 on NYT's Wirecutter. Designing and packaging the desk was a great experience—Uplift's level of customization and communication made it easy to get exactly what I want and need. The bonus for me is that they ship WAY faster than I expected.

I bought my desk last spring, shortly after the Pandemic began. I didn't hold onto my receipt because my company wasn't reimbursing employees for office equipment at that point. However, now they are, and retroactively. I emailed customer service on the off-chance I could get a copy of my old receipt. I did! And within the same afternoon. I'm thrilled and the agent was so kind. Definitely recommend the desks and customer service.

I was extremely impressed with the support I received to help decide what desk was best for me, ordering and shipping. It felt very personal and I appreciate that! I highly recommend Uplift!

An agent named Timothy helped me out and I felt that he listened to my concerns and needs for a new desk. I'm so excited to see what comes of it and looking forward to use an uplift desk.

I had a wonderful experience with the purchase of my uplift desk and accessories the CSR Krysten New, assisted me very well with the exchange of my desktop along with the purchase of other accessories.

She was very patient and addressed all my questions and concerns. I definitely recommend purchasing an Uplift Desk!

I am so happy with the quality of this desk. I got the advanced keypad which reminds you to stand and the power grommet is so convenient to plug in ur phone. My sales rep Krysten New helped me to choose the perfect accessories and she even gave me a great discount. And it was so easy to put together. I highly recommend this desk so you won't be sitting for hours on end.

I recently purchased an L-shaped Uplift Desk after researching the market thoroughly. I was undecided between the Uplift model and one from a competitor and reached out to customer service via the Live Chat to have a few questions answered. After about a 15 minute wait, I was paired with Abby V., who not only thoroughly answered my questions, but offered to put together a custom quote with a few items I was adding that were not part of the desk bundle. It didn't take long before the quote came through, and she followed the purchase all the way through shipping.

While I cannot comment on the quality of the product yet, I will say that there level of customer service earned them the sale over their competitor.

I got my first order from uplift this past week and even though I needed a replacement tabletop due to issues with the shipper, the uplift customer service process was seamless. The representative Krysten who assisted me was very helpful in getting me a replacement out quick and provided me wonderful customer care. I look forward to trying out my new desk soon and will definitely shop here again!

I ordered a customized desk from Uplift that cost over $2500. It quickly arrived in multiple packages except for the wood top which was back-ordered for a month (I knew this going into the purchase). I began installing a temporary wood top on the desk until the one ordered arrived. I called Uplift's customer support regarding a few questions I had on the installation. The customer support person requested I email him some photos for further clarification and he would get with his manager and call me right back. I immediately emailed pictures, diagrams, etc. then waited for a return phone call. Hours later I still hadn't heard and followed up with another call to customer support. After a long wait on hold, I spoke with another representative. He said he would have the first representative return my call instead of trying to help me himself. This continued a few more times throughout the day and I finally gave up on receiving a return phone call or any kind of help from their customer support. I don't know if I would have made this same purchase with this company knowing how poor their customer support would be especially for the steep price!

I found it very easy to navigate the website, order my desk, and delivery was fast and well packaged. Assembly instructions are very good. Once all pieces were here, I assembled the desk in about an hour and had it set up and wire managed in about 4 hours. Now Customer Service, namely Krysten New! My desktop had some damage. It was on the top which I didn't fully unwrap until I finished the build and flipped it over. I called. Krysten answered. She had me email a few photos and then she replied with several options, all in my favor! It was easy to make a decision and I was made whole immediately! I ended up replacing my top with a different one which was shipped the same day. UpLift has determined that customers are their most important asset (Next to Krysten), and it shows in the quality of their products and service. Thank you!

I've worked using a standing desk converter for years. Recently, I was finally ready to transition to a full adjustable desk and researched the various options long and hard and ultimately chose Uplift. (I got a C-Frame base - combined it with my own top from a local woodshop). I'm very pleased thus far. I had a ton of questions before buying and Uplift support patiently answered all of them - several times. The desk is fantastic and I couldn't be happier.

Great service by Krysten to help me customize my order and get my delivery when I needed the desk. Very friendly, knowledgeable and patient in explaining the different options available to best meet my needs. Overall a very positive experience.