UPLIFT Desk enjoys a strong reputation for product quality and customer service, with many customers praising the durability and customization options of their desks. The responsiveness and helpfulness of the customer support team, particularly individuals like Steven and Jamie, are frequently highlighted as significant strengths, with prompt resolutions to issues such as damaged items during shipping. However, some customers noted concerns regarding occasional shipping delays and minor cosmetic damages upon delivery. Overall, the company demonstrates a solid commitment to customer satisfaction, effectively addressing concerns while maintaining a positive purchasing experience.
This summary is generated by AI, based on text from customer reviews
We received a desk with a cracked top. We spoke with Danielle Breed and without hesitation helped us out and had another top shipped out to us. Very friendly and accommodating
Placing an order was incredibly intuitive with the customizable builder! Afterwards, I changed my mind and decided to exchange parts of my order - the live chat was quick and easy. My agent Danielle Breed patiently and thoroughly addressed all of my questions and was proactive in communicating during the return process. Outstanding service!
I recently ordered my Uplift standing desk and had a ton of questions during the checkout process. Luckily, one of their associates, Avalon Myst was super knowledgeable and able to help me every step of the way. She even caught a few mistakes I made when building my cart and explained the remedy in a really easy-to-follow way. I am grateful for the help and so so so looking forward to getting my new desk!
My desktop arrived damaged, and Danielle took great care of me. I want to thank her for her attentive, friendly and professional customer service. I have dealt with some less-than-stellar customer service with a few other companies lately, and her demeanor was a breath of fresh air.
Thank you Danielle!
I'm delighted to share my positive experience with Uplift sales Avalon Myst. She was incredibly helpful in assisting me with placing my order. Her kindness, patience, and enthusiastic attitude made the entire process smooth and enjoyable. It took me only less than 15 mins to place the order!
Avalon was incredible to work with! She was kind, funny, knows her stuff, and can shift on the fly!
Remember folks, if you have a long list: ask for Avalon Myst:-)
Uplift Desks are really great products, I have a few of them! I had a minor mishap with one of the cables. Within a few minutes I was able to get on with customer service and spoke with Danielle who helped me out quickly and efficiently. I'm all set now!
High desk defects caused me to to be...
High desk defects caused me to to be injured. The regular computer desk was ordered for my height yet they continued to send the updesk
Date of experience: May 28,2023
Ordered multiple desk and no issues with the product seem to be great the short time we have had the new desks. Did have a damaged table top and was damaged during shipping. Worked with Danielle Breed and was a very seamless process for submitting information on a damage claim and the table top was shipped same day and received in great condition two days later. Hopefully everyone's customer service experience was/will be as great as mine was.
Just wanted to say that the order placing process is very good and Danielle helped me with a quote and I just want to say thanks!
I had a fantastic experience with Avalon. She patiently answered all my questions. I'm extremely satisfied with my purchase, and it's all thanks to her excellent service.
Was on the phone with Steven Bostic for awhile. We had an L desk and the task rabbit and I were at our wits end because we didn't know how to make it for a right desk, it seemed it was made for a left. Steven was calm, stayed on the phone, assured everything would be alright. This is for my boss, an executive at my company. Now I can sleep easy. Thanks Steven!
I love their products! I purchased my desk in 2020 and it still works and looks just as amazing as the day I received it. I have purchased various add-ons over the years and whenever I need help or have questions the customer service is really prompt and super helpful. I was helped by Danielle B. And Akilah H. Recently and they were both amazing! Cannot thank them enough! HIGHLY recommend this company to anyone looking for quality products and excellent customer service.
I placed a delayed shipment order because I didn't want my desk to arrive at my new house before I did. Samantha Cobb and Steven Bostic were very kind in helping me do so!
I had an issue with my 4 leg v2 desk where the end caps of the legs were mismatched. I immediately contacted the customer service via chat and met a lovely person who's name is Avalon Myst. She identified my issue and worked with me in making sure my order had all the necessary parts to continue. The customer service is top notched and I can recommend Uplift Desk products just by the customer service a lone. The product itself is great quality btw and plan on using it for my home-work office.
Again let me stress that Avalon Myst went above and beyond to ensure that I was a satisfied customer. She is also a really nice person to chat with and has an awesome name!
Avalon Myst if you are reading this thanks a bunch! I was disappointed with my initial purchase due to the mix up of parts but you came through and my plans on completing my home-work office this weekend will go as scheduled! Thank you so much!
-Albert
I had a lot of questions about a standing desk and the ordering process. I used the chat and received assistance from Avalon Myst Reese. She helped me navigate a lot of options and facilitated the order. Allg good! Thanks!
I ordered a desk with Upliftdesk.com. Unfortunately, the desktop arrived cracked because of transit handling. I was assisted by Bney, who sent out a new desktop to me by the end of the day! Can't wait to use my desk!
When placing my order I did not realize I made typo on my email address. I was beginning to panic when I didn't receive an email on my order status so I reached on the their customer service. I had the pleasure of being helped by Danielle Breed! She quickly found my order and updated my email address. Not only did I get peace of mind but saw I was going to receive my desk today! Thanks for hiring an amazing staff, very pleased with this company so far and I haven't even opened the box!
Avalon and Uplift Team! Thank you is not enough for your assistance with creating my new desk for the office! Your customer service, timely responses and discussion to assist me with my purchase went above and beyond.
I will be referring you and your company to others at the office and other friends. Looking forward to working with you in the future.
Avalon was great and quick to respond back with helpful information. She was nice and provided a reasonable discount. Thanks1
Answer: Very easy, as others have said. Avalon was available immediately via chat and also helped with quotes etc from her personal email. A nice change from the typical bots most sites have!