
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a generally positive reputation for offering excellent value and competitive pricing on travel accommodations, often leading to high customer satisfaction. Many reviews highlight the effectiveness and responsiveness of customer service, especially in resolving misunderstandings and issues related to bookings. However, concerns have been raised regarding communication challenges, particularly during service delays and the absence of direct support channels. Additionally, some customers expressed frustration over unclear booking conditions and unexpected limitations. Overall, while the company is praised for its affordability and quality service, improvements in communication and support could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
For the price and time you have to travel. Thank you unsold
Not clear to me if the service is reliable. They sent a confirmation email but it got through on my spam.
It is difficult to rate as I haven't really done anything yet.
Hard to find something descend, this site makes it a lot easier
I booked a trip to Paris and due to my daughter's terminal illness, I needed to cancel. I bought my trip right before the pandemic and Unsold extended our time limit.
We communicated back and forth with different options of what we could do. They were gracious and very supportive. In the end I decided I needed to cancel trip and they agreed for a full refund.
In todays ‘s world, I have seen rude and disrespectful customer service people. BUT NOT AT UNSOLD.COM.
THEY WERE ABSOLUTELY INCREDIBLE.
For every trip i want to go on in the future, I will look to them first.
THANK YOU FOR YOUR OUTSTANDING SERVICE!
It seems that the dates I would like to fly are blacked out, so I am unsure I will be able to use this voucher I just bought unless I move my dates. It would have been good to know what dates are available before needing to purchase the voucher to avoid this happening
Purchase has only just been made. Not enough interaction to rate properly.
My booking went ahead ok but I tried a number of dates and there was no availability at any of my chosen dates
I couldn't get any dates that I wanted which was super disappointing as Port Douglas is a winter destination.
At this stage quick and painless, hoping booking a suitable time and the quality accomodation will be as smooth as the purchase.
It was easy and hassle-free. All the info needed was presented.
Answer: Hi Mohamed. Thank you for your inquiry. For our legacy Saver deal, you are only allowed the same destination once per year so this means one room as booking more than one is considered a group travel violation, due to the nature of these specially discounted deals. We, however, recommend waiting for our membership service to launch in the next 30 days instead as it won't have this limitation and you will have as much flexibility as you need. You can get early access and be waitlisted here: www.unsold.com
Answer: Hi Tara, Thank you for reaching out and expressing interest in working with us. We don't currently have any vacancies but feel free to check in every now and then in case we do. You may reach out to management@unsold.com. Stay well and safe. Unsold Management
Answer: Hi Lo, Thank you for your feedback. The last customer that you saw that booked for Whister is FROM Squamish as that is how our system works - it shows the Destination the customer purchased and the Town/City where the Customer is located. Squamish is where the customer lives that booked the Whistler deal. During Covid, we are seeing an increasing amount of people do "StayCations" which makes perfect sense given the beauty of Whistler while at the same time being able to follow socially distance guidelines. Unsold offers a Booking Guarantee - if you are not completely satisfied with the hotels or location, we will refund you 100%, Please let us know if you need further assistance. Our 24/7 Customer Care Team will be happy to assist you further over at https://unsold.com/contact-us.