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United Thread

Overview

United Thread has a rating of 3.8 stars from 1,967 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United Thread most frequently mention customer service and fast delivery. United Thread ranks 136th among Craft Supplies sites.

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value
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shipping
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returns
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quality
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Instant Feedback

2,926 reviews
How would you rate United Thread?
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Edna Z.
1 review
0 helpful votes
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This is the best place to buy Madeira Rayon thread. I first visited your location in Miami and am happy to be able to order it online in Virginia. There is no place near me that I can purchase Madeira thread.

Date of experience: June 22, 2018
Erin E.
1 review
0 helpful votes
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This is my first order, I find it inconvenient that the threads are not searchable by color and are presented in a random order. I had to scrowl through 40+ page's of thread just to find the colors I wanted. If the price wasn't so reasonable I would have happily gone elsewhere. My shipment arrived right on time. The thread is gorgeous. The rayon thread breaks very easily but that could be my fault I've never used rayon before and I may need to adjust the tension ob my machines.

Date of experience: September 11, 2019
Connie R.
2 reviews
0 helpful votes
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Your email offered 20% off supplies (thread?), but when I added the code to my order, it said it was invalid. I am getting free shipping (first time order), but the two shouldn't be mutually exclusive. Frustrating.
My order came quickly, and was very well packaged.
Still frustrated that that discount (other than free shipping) wasn't given. That's why I gave only a 3-star rating.

Date of experience: December 14, 2019
Nancy L.
7 reviews
0 helpful votes
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This was my first order
July 21, 2019

This was my first order. The thread selection was better than anywhere else I looked. The ordering process was user friendly. The order was received, processed, shipped, and delivered very quickly. I already placed another order. Thank you so much.

Date of experience: July 21, 2019
Rebecca Z.
2 reviews
0 helpful votes
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Sorry I left a negative review before, I initially stated I didn't like this site because there was no search feature. I received an email from the company correcting me, that there is indeed a very robust search feature, I just couldn't find it. My apologies...

Date of experience: November 7, 2017
Elaine W.
1 review
0 helpful votes
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Prices are the lowest I have found!
October 27, 2017

Prices are the lowest I have found! I wish you offered an expedited shipping option at the ground rate. It took over a week to get the items. To pay the 3-day fee make sth price no longer the lowest and puts it with everyone else.

Date of experience: October 27, 2017
Sam A.
4 reviews
0 helpful votes
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Handling fees are un called for why should you get paid $ 7.00 to put a spool of thread in a shipping envelope and make money on the cost of shipping as well. You are getting paid tor the thread at a rate that everyone else is charging. I got charged $ 35.00 for 5 1000M rolls when I wanted 1 5000m roll that should have been in stock RIP OFF Company

Date of experience: July 16, 2020
Robert R.
4 reviews
0 helpful votes
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The order email showed my larger and smaller items all under one tracking number. The smaller items showed up and that tracking number showed delivered. Messaged support about it and never got an answer. Larger item showed up via a different carrier a few days later so I got everything. I just never got notified of the other tracking number or got a response back on my inquiry.

Date of experience: August 28, 2020
Shanna C.
1 review
0 helpful votes
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I am very happy with the price of the 505 spray and offered free shipping! The price is the best I've seen so far. Can't wait to receive this product!

I received the 505 spray much faster than I expected and am very happy with the product and customer service! Will definitely be shopping with United Thread again. Thank you!

Date of experience: January 10, 2018
tammy C.
1 review
0 helpful votes
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Well, when I received my order, it came missing 3 items. Luckily I took a picture of the items received and the box it came in. When I called to let them know I was missing the items the girl said "let me check into this and I will get back to you" I said, "I have a picture of the box and the items that was sent. " she said " that's great, please email them to me" I did and 15 min later she got back to me and said " we are mailing out your items today" customer service was great. I will be back to order again. Thank you so much!

Date of experience: November 29, 2017
Anne S.
1 review
0 helpful votes
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Your website is a little difficult to use
August 24, 2017

Your website is a little difficult to use. I knew the numbers of the Isacord I wanted but it was not made clear which number I should put in the quick order form. I put the thread numbers and that didn't work. I scrolled through all the threads adding them to my cart 1 at a time and the going back and forth from page to cart was cumbersome. I love Isacord thread, though, and I love the sale prices. Thank you!

Date of experience: August 24, 2017
Susan A.
1 review
0 helpful votes
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Easy to navigate, easy payment system
September 4, 2020

Easy to navigate, easy payment system. I sure do hope the hefty price for overnight air really gets me overnight.:-)

I called to confirm over night shipping and the female I spoke with had taken the initiative to make it happen for me already without me having to speak to her. She had to go beyond the typical to do it. I can't say enough good about her or the company. I will always go to them first. ThankYou!

Date of experience: September 4, 2020
James S.
2 reviews
0 helpful votes
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Made the order on Apr 4th
April 10, 2019

Made the order on Apr 4th. For overnight! Had a project to do! Expected it would have ship that Friday, but it didn't, until I emailed the company! Then I got a invalid tracking number for the weekend. Order showed up Monday the 8th. I guess you think that was great

Date of experience: April 10, 2019
Shelly A.
1 review
0 helpful votes
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I was a little surprised at the cost of shipping
October 8, 2018

I was a little surprised at the cost of shipping. I thought that the handling was my shipping. I think you are very high on shipping. You had what I needed but high on shipping cost. I guess I'm used to Amazon's free shipping on almost everything. I don't mind 5 or 6 dollars for shipping but this seems way over priced.

Date of experience: October 8, 2018
Kay S.
1 review
0 helpful votes
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I was delighted to find I could get the quality thread I wanted at a very reasonable price. I always want it yesterday, and the delivery time is the only thig I would like to see faster, but I am very satisfied overall and have already placed another order and will very soon be placing yet another one.

Date of experience: February 28, 2018
B R.
1 review
0 helpful votes
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Ordering today was not as easy as usual
December 13, 2019

Ordering today was not as easy as usual. Had trouble checking out as your system was not allowing. However, as usual, once checked out the delivery of my order was seamless and on time. I do wish there was a better selection of metallic thread but I understand there just may not be a big call for them.

Date of experience: December 13, 2019
barbara w.
1 review
0 helpful votes
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I wish your order page had a click button under each color and does not go to order page each time and then have to refresh to get to view all colors,also wish I could just see certain colors at once.

Date of experience: January 17, 2018
Melissa M.
1 review
0 helpful votes
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You had all the items in stock and good pricing and free shipping on first order, I received my order completely in one shipment.

Have already referred you to a friend who intends to order from you.

Thank you for your super fast and accurate service.

Melissa Mellinger

Date of experience: August 28, 2017
Mary L.
1 review
0 helpful votes
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I love ordering from you
February 15, 2020

I love ordering from you. I am a hobby embroiderer and live in Michigan. I often fill my cart and then look at the shipping and decide I can't afford the shipping and handling. I wish you had a standard shipping fee for other states. I was in Florida so I could go ahead and order.

Date of experience: February 15, 2020
Nancy B.
1 review
0 helpful votes
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Wow...
January 23, 2019

Wow...All I got to say about United Thread is your prices are awesome, navigating your website was super easy (especially since I was ordering many threads and I searched by number), and I super surprised at how quickly my order was delivered from the time I placed the order. I have told all my quilting/embroidery friends about my experience and I will definitely place all my future orders with United Thread. Only note I have is they did not have 4 of the colors I needed so I had to purchase them from a different source. Thank You!

Date of experience: January 23, 2019