UniqSoReviews 6

Just got a message from DHL asking for 64 pounds VAT and tax! We were not aware the warehouse is not in the UK, and the customer service basically doesn't exit, they don't respond to email at all, and have zero intention to solve any problem, as long as they have your money... it is indeed the worst experience ever!

My contact lenses didnt arrived after nearly 2 months. I kindly asked the customer support for help. They ghostet me first. After 2 weeks of no proper answer I gave them a Bad Review. After that Uniqso harassed and insulted me multiple times. They answer like little spoiled Kids not like adults in a decent job! They even had the audacity to cancel all my preorders without permission. This is a very shady side

Tried to order a few items from them, got confirmation of my order and saw it appear on my credit card statement. The next day got an email saying my order was canceled, no explanation as to why. When I reached out to support I got an automated response asking me for information I provided in my original support request, and have not heard from them since. For some reason the refund they gave me was also less than the amount I originally paid, which is confusing. I really just wanted my items, so to have it canceled for no reason, and not receive any support or explanation was really disappointing for a supposedly trustworthy company.

Think twice before ordering if you actually want to receive anything, and be warned that if you do get something and theres a problem with it, you most likely wont receive any support.

I spent $50 on four pairs of contacts and the shipping got messed up so they were sent back to the seller before ever being in my hands. They refuse to send me new ones unless I pay 50% of my order plus shipping when I had free shipping beforehand anyways. When I asked for a refund they will not let me have it until it's "returned" even though I see the tracking number and it's being returned. They said it could take up to SIX MONTHS to refund. Their customer service was also very rude. Go buy from Ttdye or PinkyParadise, I've always had good experiences with them.