UniformAdvantage Reviews Summary
UniformAdvantage has a rating of 2.2 stars from 633 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with UniformAdvantage most frequently mention customer service, return shipping and scrub pants. UniformAdvantage ranks 4th among Uniforms sites.
Purchased large amount for all the office staff. Pants run very large and not as pictured. We ordered the Unisex UA Flex 2 Pull On Cargo in Navy. The pants seem good quality and are soft, however the cut is very different than pictured on website. On the website they appeared to be a more tapered fit and these absolutely are not. Very disappointed for the inaccurate representation.
I couldn't wait to get my scrubs delivered. They are really cute, I love that they have long sleeve scrubs and hooded scrubs. When I tried them on they completely swallowed me. They are huge, and I got the size I've always worn in scrubs. Now seeing that I have to pay to do an exchange when I've already paid for shipping is absolutely ridiculous.
Hi Shawnee,
Thank you for your kind comments about the attractiveness of our scrubs! Here at Uniform Advantage we work hard to offer a wide range of uniform styles to appeal to different tastes and requirements.
I am so sorry you were disappointed by the sizing on your order, however. Without knowing exactly what products you purchased, I’m unable to go into specifics about those items, but it is common for garments from different brands—or even just different lines in the same brand—to fit differently according to the cut and even the fabric used in their manufacture.
We recommend that customers have a careful look at the Size Chart & Fit Guide, linked to on each one of our individual product pages, before ordering a new-to-them style. This chart will give valuable information about the sizing for that particular garment and make choosing the correct size much easier from the start.
At Uniform Advantage we work hard to delight our customers, and I would love to have the chance to help you exchange the items that did not fit. I would be happy to waive the return shipping fee, if that made it easier on you. Simply reach out to me with your contact information and order number, and I’ll gladly be in touch to assist.
Sincerely,
Robin Grose
Customer Care Specialist
Orders seem to be taking longer and longer to come. And it sucks that is Canadian customers never get any reduced or free shipping. I got a coupon twitch this order for free shipping with my next order- that I can't use. Kinda disappointing. But I do love the variety of uniforms they offer
Good Morning Megan,
Thank you for your appreciation of the great variety of uniforms in classic and contemporary styles that we offer from our own signature Butter-Soft and Lauderdale collections, as well as from brands such as Dickies, Cherokee, and Grey’s Anatomy, among many others. We strive to delight our customers with an extensive choice of quality uniforms in diverse fabrics, colors, and styles, as well as at varying price points.
While most orders sent inside the U.S. ship out in about 1 business day, packages to our customers in other countries can take a few more days to go out. This is because our warehouse needs to gather and prepare the proper customs declaration documents for each individual order. Providing the correct documentation reduces the possibility of a shipping delay in customs.
Shipping times can vary depending on country of destination, time of year, and other factors such as the current Covid-19 pandemic. The increase in packages sent during the holiday season can also contribute to packages taking slightly longer to arrive. We apologize if you have experienced an inordinately long wait time for an order; if that is the case, I’d love to research the reason for that and follow up with you. Simply provide me with your order number, customer account number, or contact information, and I will reach out to you.
I know it must be frustrating to see our U.S.-based customers sometimes get special deals on shipping which we, like most retailers, are unable to offer to our Canadian and other international customers. However, we are happy that we can offer the UPS I-parcel option to Canada and dozens of other countries. The I-parcel service allows all taxes and customs fee to be paid up front, so your package is not held up in customs for payment of duties, so nothing will be due when your order is delivered to you. Additionally, your package will be trackable. To access this service, simply choose the I-parcel option when checking out online. If you would like more information about out international shipping procedures and policies, feel free to reference the on this subject on our web site: https://www.uniformadvantage.com/pages/misc/shipping-rates.asp
Thank you for your candid comments and for your purchase from Uniform Advantage.
Sincerely,
Robin Grose
Customer Care Specialist
Uniform advantage prices are awesome if anyone is looking for arforable scrubs id check out uniform advantge they have the best prices
I purchased these scrubs for my niece who started a new job that required she wear scrubs to work. She wears a size 4X. She really liked the selection & that the fit was true to size.
I loved uniform advantage, they have excellent products and very good quality. I will continue to shop with them and I highly recommended for my friends
I put my order in 20october and it was delivered to my door in New Zealand 3 November! Amazed how fast it arrived from the other side of the world.
Very happy with the Xmas scrubs too!
Thank you so much!
Barbara C
Love your scrubs - however a lot of the time I am unable to find matching pieces in my size- large tall or med tall... also the basic shipping cost of 14.99 is way too high and I will not order as long as the shipping cost is that high.
Good Afternoon, Jodi,
We love our scrubs and are so happy that you do, too! I’m sorry you have been having trouble finding matching pieces in sizes that work for you. Many of our pants and skirts are available in the tall lengths. Just one example: our Butter-Soft elastic waist pants (style #UA36C) https://www.uniformadvantage.com/pages/prod/ua36ct-tall-scrub-pants.asp is available in the Tall length in all the sizes from XS through XL. These pants match perfectly with our Butter-Soft scallop neck top (style UAS194C) https://www.uniformadvantage.com/pages/prod/uas194c-scallop-neck-top.asp as well as our Butter-Soft basic v-neck 2-pocket top (style PC62C) https://www.uniformadvantage.com/pages/prod/pc62c-scrub-tops.asp. All of these are available in a variety of colors. Our knowledgeable customer service agents would be happy to help you find additional matching sets of scrubs. Please don’t hesitate to call us at 1-800-283-8708, where we are waiting to assist you from Monday to Friday, 8am to 9pm Eastern, and on Saturday and Sunday from 10am to 6pm Eastern.
I understand your reluctance to spend on shipping charges. I certainly try to arrange my own online purchasing to have little to no shipping cost whenever I can. Many of our customers order together with friends or colleagues in order to take advantage of promotions that require a minimum purchase amount. I think we’d all prefer to spend that 14.99 on another top, for instance, instead of a shipping charge! Fortunately, Uniform Advantage makes that easy by frequently offering free or low rate shipping on orders with certain characteristics. You can see all such current promotions on our coupon page: https://www.uniformadvantage.com/pages/misc/secure/coupons.asp.
Thank you so much for sharing your love for our merchandise. If we can be of any assistance, do call us at the above number or provide me with your contact information so that I can reach out to you directly.
Sincerely,
Robin Grose
Customer Care Specialist
I received my order in 4 days. Very disappointed with the material, very stiff and it is not soft like they described. I ordered medium size and they fit me like XL Returning is a big hassle, we need to fill out the return form with each item number, color, size and reason code for all items that you return. I paid a lot to return, I am never ordering from them again.
Good Afternoon, Saritha,
Thank you so much for sharing your feedback. I was happy to see that your order arrived in a timely manner, though very sorry to hear that you were not happy with your merchandise. We endeavor to delight the customer on each purchase, so we’d like to turn your disappointment around, if you’d let us.
We offer a wide variety of brands, each one with its own fabric characteristics, and I’m not sure which particular items you might have ordered. Our own Uniform Advantage Butter-Soft and Butter-Soft Stretch lines are designed to gradually soften a little more each time they are washed. The Butter-Soft collection is designed to fit more loosely, while the Butter-Soft Stretch is often a better choice for those wanting a closer-to-the-body fit. Our knowledgeable customer service agents would be happy to help you find garments that will fit perfectly as well as feel good on your skin. Please feel free to call us at 1-800-283-8708, where we are at your service at from Monday to Friday, 8am to 9pm Eastern, and on Saturday and Sunday from 10am to 6pm Eastern.
Uniform Advantage does strive to provide hassle-free returns, so I’m sorry to hear you have had difficulties with that process. Be assured that the information we request on the return form is not intended to inconvenience you but rather to allow us to analyze which items are returned to us and why so that we may improve our merchandise and service.
Do contact us if we can be of assistance with your return. Should you decide to exchange your items, I’d be happy to waive the return label fee for you. Simply provide me with your contact information and order number and I will reach out to you right away.
Thank you,
Robin Grose
Customer Care Specialist
Affordable and very comfy Cherokee Scrubs. My favorite is the utility pants. Like this site it offers a variety of brands and easy to search things.
I have gotten several tops, all of them the UA brand, and the sizing is not consistent from piece to piece. Each time I have to look at the size guide. Some say I should wear a medium, others say extra small. I like the quality but the inconsistent sizing drives me nuts. I would like to order one size from a manufacturer and know that each piece will fit the same.
Uniform Advantage is one of the BEST uniform company! My orders are always accurate, the selection and quality out beat most! In no time, my order was nicely packed and delivered with promptness! Excellent Customer Service! I'm here to STAY!
Ugh I'm so sad I was so excited for these scrubs! I got this top in an XS in three colors... I normal buy a small but since reviews said it ran big I went with the XS... this fits like a large! I'm 120 lbs and 5'3. Very disappointing
Good morning Samantha,
We appreciate your sharing your feedback. I am terribly sorry that you feel disappointed with your purchase. Our Butter-Soft collection is designed to be loose and the cut on the top you bought is meant for customers who prefer a loose fit. I would recommend our Butter-Soft Stretch collection as the cut is a bit more form-fitting. I would suggest styles BSS362 and BSS346 for tops and styles BSS347 and BSS476 for pants. I will be more than happy to waive the return label fee for you, so that you can exchange those items you received for something that will fit you better.
If you would like to do this, please provide me with your contact information and we will reach out to you.
Thank you,
Christian Camacho
Contact Center Operations Manager
Good quality uniforms and shoes. I spent around $500 replacing all of my uniforms and shoes. Overall I am happy with my purchases. The only thing was when Two uniforms didn't fit, I found in the return process that the customer pays for shipping which I was very surprised considering the amount I spent in total and the fact that I'm
Not used to having to pay for that with Amazon. However I am thrilled with the quality and fit of everything I kept. Once I see that my return has been credited back I will probably order more items.
I ordered 15 pairs of the Easy Stretch BU729P pants and of the 15 pairs 12 of them needed to have the pockets repaired. I would not recommend these pants to anyone.
Good Morning Sharon,
Thank you for having trusted us to be your uniform supplier. We are committed to providing a quality product along with quality customer service. We have thorough quality assurance practices in place to identify this type of issue and would like to alert the team to this issue and hopefully avoid other customers experiencing the same. I would greatly appreciate your help and would like to make arrangements to have your bottoms returned to our Team and replaced for you right away. Please message me with your order number and best time to reach you and I will arrange for someone on my team to complete your order with quality product.
I look forward to hearing from you,
Amy Indelicato
Director, Global Customer Support
I ordered $390 of Uniform Advantage uniforms (scrub tops, jackets, pants and shoes). After 10 days of waiting for my order to ship I get an email that an item is no longer available. Then another 2 days after that (12 days after order placed) I get another email that another item is no longer available. The Uniform Advantage website states most orders ship within 24 hours. If they would have shipped the order within 24 hours my items would have been in stock. Uniform Advantage customer service said the order was too close to being shipped to cancel and offered no discount for the hassle. I demanded Uniform Advantage cancel my order and they did. I spent well over $1500 at Uniform Advantage in the last 5 years. Apparently it's more important to get the money from the customer than delivering the uniforms. Additionally I had no "custom embroidery service " or anything customized or embroidered. There was not one reason for a delay. So try another excuse Amy Indelicato. That's what your paid to do.
Hi Dawn: I appreciate you taking the time to share this experience. We are committed to providing our customers with world class service and would like to ask for another opportunity to outfit your uniform needs and better understand what caused the inventory issue as we tried to fulfill the order you reference.
Orders that require more than 24 hours to process, especially 10 days as mentioned, typically include embroidery services. We do our best to make customers aware of our embroidery timeframe by publishing it on our website in the following area: https://www.uniformadvantage.com/pages/misc/embroidery-info.asp. You'll notice our current processing time is 7 to 9 business days.
Please pass along your order number and the best time to contact you; I will have one of our Customer Care Supervisors personally assist you.
Thanks,
Amy Indelicato
Director, Global Customer Support
All their scrubs are super comfortable and priced great! I love that they offer a variety of brands and sizes.
Ordered before very good sizing last purchase size medum petite pants too big too long and I am 5"2 disappointed
I've ordered scrubs from UA twice before. The scrubs are quality and less expensive than buying them from my college! (For clinical)
Both orders shipped fast and were exactly what was ordered :)
I usually get my uniforms in there store but due to COVID-19 there store hours are limited, so i place my order only and after placing the order i noticed i had got the wrong side so i immediately called customer service just for then to say that ive to wait till the item is received so i can return it. To all this the order had not been processed yed. What a wast of time! Uniform advantage really needs to work on their exchange and returns!
Hi Christina:
For the quickest shipping service possible, your order is processed immediately. Because of this, our system cannot make modifications or cancellations after the order is confirmed. We sincerely apologize for this inconvenience.
As you know, we would be glad to exchange or refund your purchase. I am happy to waive the fee on the UPS Return Label that was in your package so you are not charged for return shipping. We will cover the costs.
Simply respond with your order number; we will handle it on our end.
Thank you again for shopping with Uniform Advantage.
Amy Indelicato
Director, Global Customer Support
From the business
We take pride in our reputation and position in the world of professional uniforms and scrubs. For more than twenty years, the name Uniform Advantage® has meant: style, quality and above all, customer satisfaction.
Since its inception in 1985, Uniform Advantage has grown from having a single South Florida Uniform store to operating 30 Scrubs stores in key cities across the U.S.
In 1994, our company began manufacturing its own line of scrubs called UA Scrubs®. Since then, we have continued to upgrade our UA Scrubs® line to several more unique medical uniform brands to cater to each of our customer's needs and preferences. The UA Scrubs®, Happy Scrubs® and Butter Soft Scrubs® brands have become "standards" for medical uniforms & nursing uniforms.
Since adding a medical scrubs catalog in 1995 and a website in 1997, we continue to provide our style, quality and customer satisfaction to a progressively larger market both nationally and, more recently, globally. In the competitive world of medical uniforms, our name is synonymous with fine quality combined with favorable pricing in both our retail business ventures and web-based platform. No matter what your industry, Uniform Advantage provides quality made uniforms at a competitively lower price. In addition, you will receive the customer care and easy purchasing you need in order to maximize your uniform wardrobe and look your professional best.
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Hello, Maureen,
We are so glad you like the quality and softness of the scrubs you purchased—that’s what our 2-way stretch easy care Flex2 line is all about! It does concern me, however, to see that you felt misled on the cut and sizing of the item. Is the item you are referring to Style #F2357 https://www.uniformadvantage.com/pages/prod/flex-2-unisex-scrub-pants.asp
by any chance? If so, this is pretty much a straight-legged pant, though I agree that that fact is much more apparent on some of the photo views than on others.
If this is, indeed, the product that you purchased, it is a unisex item. In order to be wearable by both men and women, garments of this type are cut larger than a women’s style would be. To avoid any unpleasant surprises like the one you experienced, we always recommend that customers carefully consult the Size Chart & Fit Guide (a link to which appears on each of our product pages) before purchasing a new-to-them brand or style. The chart will give details of the sizing for that particular garment, making it easier to choose the best size. For a better fit, women normally order one size smaller than they usually wear in women's clothing when purchasing unisex garments.
If you have not done so already, I encourage you to return any ill-fitting items in original condition to us for a size exchange. Exchanges are easy to do with Uniform Advantage, and you can obtain complete information about how to go about it from the Returns page on our web site: https://www.uniformadvantage.com/returns/. If additional help is needed, please feel free to send me your contact information and order number, and I will gladly be in touch to assist you further.
Thank you for your feedback and for your purchase from Uniform Advantage.
Sincerely,
Robin Grose
Customer Care Specialist