UniformAdvantage Reviews Summary
UniformAdvantage has a rating of 2.2 stars from 633 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with UniformAdvantage most frequently mention customer service, return shipping and scrub pants. UniformAdvantage ranks 4th among Uniforms sites.
I have ordered many times and am never disappointed. I love having so many choices at my fingertips. There's always a reason for more uniforms!
Uniforms of excellent quality at at reasonable price. Same brands as in uniform stores that charge a lot more. Would recommend ordering online through Uniform Advantage!
I had no problems navigating the web site and the ordering was simple. Arrived in a timely fashion even with all the holiday delays. My disappointment stems from the return policy. I might have exchanged a pair of scrub pants because they were too small but the fees were higher than the pants cost. Unlikely to order again.
Overall I am pleased with my scrubs but I wish your sizing was more consistent. I have scrubs that are xlarge, large, and medium and they ALL fit and are all the UA brand! I have had to return items several lately due to fit. Even though I check measurements they still don't fit.
Was very happy with the quality and speed of receiving these tops! Have received compliments from several clients in just the few days I have worn them!
Very inconsistent sizing leads me to having to return items I paid to get shipped to me and then have to pay to return as well. I used to have better luck with everything fitting the same. Quality of materials seem inferior now as well. I will think twice before ordering again.
These new uniforms are very nice, they came fast, I will buy again but it has to be on sale as I refuse to pay full price and then have to pay shipping too.
I recently placed an order, according to the size charts I would need a medium top. I ordered 6 tops and 3 pants. The pants fit fine but the tops were all way too large except one. One was like an XL, one was like an XL and almost down to my knees, the rest fit like larges. I guess my experience was not pleasing.
Good Afternoon Emily,
Thank you for your purchase from Uniform Advantage. I’m so glad that the pants you ordered fit correctly, but, like you, I’m very disappointed that the tops did not.
You wisely consulted the Size Chart & Fit Guide linked to on each one of the individual product information pages on our web site, which we highly recommend that customers do when shopping for styles or brands they have not previously purchased. Please also keep in mind that individual preferences about how tight or loose a garment should fit are also factors to take into account when shopping for uniforms. Additionally, we generally advise women considering items labeled “unisex” to opt for one size down from the size they usually purchase, as these items are intended to fit both men and women and have a roomier cut.
Without information on the exact items that you ordered, I’m not able to see what might have happened in your case. Please give me the chance to research your order and follow up with you. Simply provide me with your contact information and Uniform Advantage account number or order number (if you have it), and I will be in touch.
Sincerely,
Robin Grose
Customer Care Specialist
Shipping speed is HORRIBLE! Takes way too long! Dealing with Customer service for any return or exchange is a worthless nightmare!
Will not buy from this company again!
Will go elsewhere.
The pants were to big so if you wear a XL you should get a L. I went to exchange them inside the store and was charged more money for the same pants... it was only eight dollars but wanted them for work. Next time I will mail them back.
I'm happy with my uniform pants and would tell my co workers about Uniform Advantage I be buying more uniform I would love to purchase a jackets
Normally I'm very happy with items I've purchased, so I decided too but something with embroidery. The embroidery is crooked. It's a gift so I'm disappointed and frustrated knowing I wasted money on something im not happy with and the recipient probably won't wear it.
Hi Linda,
Thank you for being a repeat customer of Uniform Advantage. I am genuinely sorry that you have encountered a problem with the embroidery on your recent order; we’d like to have the chance to turn your disappointment around. Please provide me with your contact information and order number or Uniform Advantage account number (if you have that), and I will reach out to you to find a way to make sure that your gift will be happily worn by the recipient.
Sincerely,
Robin Grose
Customer Care Specialist
20 emails 4 phone chats later. They tell me some of my order was nit available. I already paid so got 20off I thought. No come to find out they charged me again. Worse company ever. I will go to wallmart from now on. I wasted 160.00 on these idiots
Good Evening Retha,
Thank you for your Uniform Advantage order. Our customer care team tries very hard to provide excellent customer service, so I was naturally very upset to hear that we missed the mark with your order. Without knowing the details, if you paid for your order with your debit card, we initially capture an authorization for the order total. Once your order ships, we withdraw the total amount for the available shipped merchandise. I'd like to research what happened and, more importantly, reach out to you to see how we can make it right. Please give us a chance to turn this experience around. Simply send me your contact information (and Uniform advantage order or customer number, if you have it) and I will be in touch. I hope to hear from you soon.
Sincerely,
Robin Grose
Customer Care Specialist
Uniform advantage has got the best selection of Uniforms. I love my looney toon Christmas themed scrub top. I have had many compliments on it.
Got the scrubs after waiting too long for $12 shipping!?! I thought two scrubs would be here like within 2 days, guess not. First red flag. Then got the scrubs and they were not the right color. Looked at return policy... VERY clunky compared to other retailers. I have to pay for this shipping too? Whaaaa... homie don't play this game. I'm not paying for shipping and return shipping AND I gotta print out a return form and fill it out and send it back and just kinda hope I get a refund... I am just going to leave a negative review and hope other people don't make my mistake. Dude you guys gotta make this process digital.
Good Morning Patrick,
We are genuinely sorry that you’ve had a disappointing experience with your order. I’d like to assist you with your merchandise return, if you’ll let me.
I’m saddened that you received the wrong color of scrubs. Without knowing the particulars of your order, I’m unable to determine whether this happened due to an error on our part or if a mistake was made at the time of ordering. However, and regardless of the reason, we would be glad to waive the return shipping charge if you choose to use the label included in your package.
The return form, also included in each order that we send out, needs to be completed so that our warehouse will know what to send you in exchange (if you’re requesting other items) or if we should process a prompt refund. We’d be happy to help you complete that form, as well. (For more information about our hassle-free return/exchange policy and process, please see our web page: https://www.uniformadvantage.com/returns/)
You don’t mention how long it took your order to reach you, but I understand your eagerness to receive it. During the last few months of each year, shipping times increase for all carriers due to the huge number of packages they handle. Currently, regular ground shipping can take from 4 to 8 business days, depending on where you are located relative to our warehouse in Georgia. Customers who need their orders sooner than this can opt for UPS 2-day Express or Next-day shipping for an additional fee at check-out. (You can read more about shipping on our web page on this topic: https://www.uniformadvantage.com/pages/misc/shipping-rates.asp)
Please give us the chance to work with you to find a happy resolution to your order issue. Simply send me your contact information, together with your order number (if you have it), and I will reach out to you. Together we can turn your unsatisfactory experience around. Thank you again for shopping with Uniform Advantage.
Regards,
Robin Grose
Customer Care Specialist
I have ordered from U/A for 20 years. Excellent service and products. The scrubs last for years, and their prices and sales are great!
I returned an item that was to small and reordered a larger size but never received it. Need to return another item and reorde it in a smaller size but afraid I won't receive it in time to wear it for the holidays.
Good morning, Melody,
Thank you for your purchase from Uniform Advantage. I am so sorry to hear that you have yet to receive your exchange item, and I can certainly understand your disappointment. Without knowing the details, I’m unable to determine what has happened; however, if we act quickly it may well be possible to get you the items in time for the holidays.
If you could provide me with your contact information and the order number or account number, I’d like to reach out to you with a resolution to this issue. At Uniform Advantage we strive to delight our customers on each and every purchase; please give us this opportunity to turn your disappointment around.
Thank you again for shopping with Uniform Advantage.
Sincerely,
Robin Grose
Customer Care Specialist
Always a pleasure to shop at uniform advantage. Never experienced any problem with my orders. This is my second year shopping with them. From Canada
This is my 1st time purchasing scrubs online and I am happy with the selection, my purchase, and the fast delivery. Each item I received fit well and looks durable and stylish, so many compliments. I will certainly purchase from here next time I order scrubs
I like the scrub options and all of the available colors, but it should not cost $60 to next-day ship items. If there is a return, a portion of the shipping should be returned as well.
From the business
We take pride in our reputation and position in the world of professional uniforms and scrubs. For more than twenty years, the name Uniform Advantage® has meant: style, quality and above all, customer satisfaction.
Since its inception in 1985, Uniform Advantage has grown from having a single South Florida Uniform store to operating 30 Scrubs stores in key cities across the U.S.
In 1994, our company began manufacturing its own line of scrubs called UA Scrubs®. Since then, we have continued to upgrade our UA Scrubs® line to several more unique medical uniform brands to cater to each of our customer's needs and preferences. The UA Scrubs®, Happy Scrubs® and Butter Soft Scrubs® brands have become "standards" for medical uniforms & nursing uniforms.
Since adding a medical scrubs catalog in 1995 and a website in 1997, we continue to provide our style, quality and customer satisfaction to a progressively larger market both nationally and, more recently, globally. In the competitive world of medical uniforms, our name is synonymous with fine quality combined with favorable pricing in both our retail business ventures and web-based platform. No matter what your industry, Uniform Advantage provides quality made uniforms at a competitively lower price. In addition, you will receive the customer care and easy purchasing you need in order to maximize your uniform wardrobe and look your professional best.
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Hi Eileen,
I’m so glad that you decided to make a purchase from Uniform Advantage and that you found the process simple and the delivery timely even during the hectic holiday season. I also understand how choosing the correct size can be challenging when ordering online.
We do strive to make merchandise exchanges as hassle-free as possible. If you choose to use the pre-paid UPS return shipping label included in your package, a fee of $8.99 will generally be deducted from the amount of credit you receive for the garments you return. Use of this label is optional, but recommended as the shipment is trackable and insured, which can be a lifesaver if the package should go astray on its way back to us.
When returning just one or two inexpensive items (which sounds like what you needed to do), many of our customers opt not to use the label we provide but to ship the item back via an alternate carrier such as the U.S. Postal Service. This may well be more economical, though the package may not be insured and trackable. We are happy to process returns and exchanges that reach us by any carrier.
I would love the opportunity to transform your first purchase from Uniform Advantage into a better one for you. If the too-small pants are still in original condition and you would still like to exchange them, I’d be glad to waive that $8.99 return shipping fee. Simply provide me with your contact information and order number or account number (if you have that), and I will reach out to you personally.
Thank you again for giving Uniform Advantage a try. Your business is important to us and we hope to have the chance to serve you again in the future.
Sincerely,
Robin Grose
Customer Care Specialist