UniformAdvantage Reviews Summary
UniformAdvantage has a rating of 2.2 stars from 633 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with UniformAdvantage most frequently mention customer service, return shipping and scrub pants. UniformAdvantage ranks 4th among Uniforms sites.
Ordered 3 pair of pants. Must be petite due to fact only 5'. Customer service chickie was so nice. Got new pants in 2 days... Same size. $16.00 Pants that's gonna cost me $18.00 to get hemmed... EACH. Not a happy camper since I have spent over 1000. 00 on uniforms with your company.
I ordered on 12.28.2020 and today 1. 28. 2021 still do not have my items, I have to start communication to get information, I was told items were not available and offered 20% off an alternative on the 15th I sent 2 options I would take, over 2 weeks later I still do not have my scrubs, I emailed again last night asking to drop all but 2 items (I ordered 6) and still have not gotten any response. I will not be shopping this company again.
Good afternoon, Maggie,
Thank you for your purchase from Uniform Advantage. I can certainly understand your frustration while waiting for your order, and I offer you a sincere apology on the part of our entire team. We strive to make each purchase a delightful experience, and I’m saddened to see how we failed at keeping you informed on this occasion.
We acknowledge your prompt response to our email of 01/15 asking for your choice of an alternate item for the one that was out of stock; thank you for responding right away. We’ve been able to determine that it was at that point, unfortunately, that our internal communication channels failed to act on the information you provided, and your order did not successfully process.
We’ve taken the action you requested in your message of 01/27: all but the two items you indicated were removed from your order. As we mentioned in an email to you earlier today, we also waived the $7.99 shipping fee on this order and expedited the shipping method at no additional cost. Your order is being prepared to ship at this time and you can expect to receive it within two business days of its having left our warehouse.
If there is anything else that I can do to turn your disappointing experience around, please don’t hesitate to reach out to me personally. At Uniform Advantage, we appreciate your business and take your satisfaction seriously. Thank you again for shopping with us.
Sincerely,
Robin Grose
Customer Care Specialist
I have been a customer for about two years now and never had a problem with getting my order, BUT THIS TIME I HAVE NOT RECEIVED MY ORDER AS YET, IT HAD NEVER TAKEN THIS LONG BEFORE. THIS MIGHT BE MY LAST ORDER.
I placed an order in December. I got an email stating it went thru and waited... Nothing ever came. I have ordered from UA before and never had any issues. So, when I inquired, a gentlemen told me via live chat that it was cancelled and to place again. He apologized and assured me there should be no problems with the next order I placed. I placed the order Jan 11,2021. Everything was in stock per the website. It was estimated to be here Jan 21. I waited until end of day on the 22nd to ask if they knew when my order would be here (via live chat) because the tracking said "being processed". I was told a ticket would be made to check with the warehouse and I would receive an email in 24-48 hours. Still waiting on that email. I inquired again on live chat and they said to give an additional 24 hours for that email. Still no correspondence. I called yesterday (01/26) and spoke to a gentleman who told me he had to speak with customer service about my order on when it will be shipped and they would be calling me. They could not cancel my order without speaking to them first to see the status of my order. I still have not received a phone call and I am unaware of what is taking so long. It isn't UPS or postal services fault... my order hasn't even made it that far yet, it is still in the warehouse! Beyond frustrated and wish I wouldn't have placed a second order with them.
Good day, Gia,
I’d like to thank you for being a repeat customer of Uniform Advantage. We are very happy that your previous experiences with us were satisfactory. Our team strives to delight the customer on each and every order, however, so it greatly bothers us to see that on this occasion you have run up against these frustrations.
Without knowing the specifics of your order, I’m unable to research this to see what has happened—but I’d like to do just that. If you are willing to give me the opportunity to delve into what has gone on here and why and, most importantly, make sure you receive as soon as possible the merchandise your purchased, please send me your contact information and order number and/or customer account number, if you have it, and I will reach out to you personally. It is my hope that I can your current feeling of regret around.
Your satisfaction as a customer is the goal of our Customer Service team and of all of Uniform Advantage. Thank you again for doing business with us. I hope to hear from you soon.
Sincerely,
Robin Grose
Customer Service Specialist
I love browsing through the various scrubs and choosing the ones I can't live without. It's easy to shop by color, style, size, print, or name brand. The ONLY thing I would change is the thank you gift I would love it to be extended maybe 3 months, not 2 weeks.
I have already got 1 shipment an loved everything. I am waiting on my 2nd shipment. The customer service was great. One of the items I ordered was out of stock an they emailed me an worked with me on finding a comparable switch along with a discount. I never had to wait days for a response. I got a response at least once sometimes twice a day. I will always use Uniform Advantage an told my coworkers at the hospital about them. Thank you so much.
My Order said it would be here by a certain date and I Haven't even gotten my product yet asking for my review will never order again
Good afternoon, Christina,
Thank you for your purchase from Uniform Advantage. I’m very sorry to hear that we bothered you with a review request when your order has not yet reached you. I’d love the chance to research what has happened so that you will receive it as soon as possible. Would you be able to send me the particulars of your order? If you could provide your contact information and any data about your order (order number and customer account number, if you have those), I will be happy to reach out to you personally.
At Uniform Advantage we strive to delight our customers on every order, and I apologize for falling short of that on this occasion. I do hope you will give us the opportunity to turn your disappointment around.
Thank you again for shopping from Uniform Advantage. Your satisfaction is truly important to us.
Sincerely,
Robin Grose
Customer Service Specialist
Ordered from this website on 4th of Jan, paid 94USD for shipping as they said they offered courier. Goods worth about 240USD. Today 23 January, my order is still being processed. It has not shipped. I asked for a refund, and was told it had shipped, then i asked for tracking number and was then told, no, it has not shipped. After all the back and forth, i asked for a refund, they said they will get back to me in 48 hours. 5 days later, there is still no refund, i email again and was told to wait another 48 hours. They wont deliver, they wont refund!
Good morning, Jumoke,
Thank you so much for making a purchase from Uniform Advantage. Our team strives to create a delightful customer experience on each order, and I’m deeply apologetic for our having fallen short of our customer service goal on this occasion.
The shipping charge you mention makes me think that your order is intended to be delivered outside the United States. International orders do take a bit longer to process than domestic ones, simply because of the need to create complete, accurate documents according to the destination country’s customs requirements. However, the time period involved here does seem unusually long for that.
Backordered items can also occasionally hold up an international shipment. Were that the case here, though, we would have advised you via email of which items were on backorder and provided an approximate date on which the items would be available; this evidently has not occurred.
I’d love to have the chance to research your shipment, if you’d let me, to find out the reason for the delay and, most importantly, make sure you receive your merchandise in a reasonable amount of time. Please send me your contact details and any information that you have about the order (such order number and/or customer account number), and I will be happy to reach out to you personally.
Again, I am very sorry that you have had a disappointing experience, and I look forward to hearing from you so that I can work to turn that around. Uniform Advantage genuinely appreciates your business.
Sincerely,
Robin Grose
Customer Service Specialist
I got a few items and was surprised to see that the sizes were made for actual humans instead of twigs. I like the color choices and the sale prices were pretty good for the items I got.
I ordered on January 8th and still have not received my order. When emailing this company i get nothing. When i tracked my order a week ago it was in illinois( with is where i live). Now it is in Ohio and has been there a couple days. Don't know if i will order from them again.
Hello, Tina,
We truly appreciate your purchase from Uniform Advantage. I can certainly understand your frustration at seeing some unusual movements when tracking your order. The shipping companies are still not 100% out from under the unusually enormous volume of packages they moved during this past holiday season, and unexpected “detours” do still occur in a few cases, unfortunately.
I’d love to have the chance to track your package and make sure it arrives safely and soon. Please forward me your contact information and any data about your order (order number and customer account number, if you have those) and I will promptly research your shipment and reach out to you personally. Your satisfaction is very important to us at Uniform Advantage, and we want to make sure your order is successfully delivered.
Thank you again for shopping with Uniform Advantage. I hope to hear from you soon.
Sincerely,
Robin Grose
Customer Service Specialist
I have ordered same size scrubs from UA for years, but these tops do not fit well at all. I would return them, but do not want to pay shipping. Too bad I guess.
Hello, Jodi,
Thank you for being a loyal customer of Uniform Advantage. I’m so sorry your recent purchase did not fit well for you, and I’d like to help.
Without the specifics of your order, I’m not sure if you purchased the same style you have worn for years or one that was new to you. If it was the same style as always, please be aware that our garment measurements are reviewed and updated every few years, so the size previously purchased may not fit the same as your new item. If you have ordered a style that you have not worn before, the fit will be affected by the cut of the garment. We always recommend checking the Size Chart & Fit Guide provided on the web page for each individual garment before finalizing an order.
At Uniform Advantage we strive to delight our customers on every purchase, so I apologize for your disappointing experience on this occasion. If you are still interested in exchanging your items, we’d be glad to waive the cost of return shipping. Please send me your contact information and any data about your order (order number and customer account number, if you have those) and I will reach out to you personally.
Thank you for shopping with Uniform Advantage. I hope to have the opportunity to turn your disappointment around very soon.
Sincerely,
Robin Grose
Customer Service Specialist
I love the way my scrub feels and where them everyday there so I feel comfortable and I enjoyed them so much I would suggest uniform advantage to my next colleague I love my uniforms and I love the way they fit in feel. In their cheaper than at the uniform store.
I shopped for the first time on 01/07/21. It was estimated that my items would ship by 1/11/21 and be received 1/15/21 if items were in stock. All my items were in fact in stock but I have not received any items or update on my order. So I can't comment on the quality of the products I purchased. But I can say that customer service and the shipping department could communicate better with customers. Especially since they make sure to take payment immediately and not when items are shipped.
Good Morning, Misa,
Thank you so much for making your first purchase with Uniform Advantage. I’m very sorry that you did not receive your order in the expected timeframe. If it still has not arrived, I would certainly like to research this to see what has occurred. Please send me your contact information and the order number and/or account number, if you have it, and I will reach out to you directly find out what has happened, and, more importantly, get your order to you. We definitely want you to receive your purchase as soon as possible!
Be assured that we charge your card only when the merchandise ships. If you saw the full amount appear on your debit card statement right after you submitted the order, please note that this wasn’t an actual charge; it was simply an authorization to verify that the funds are available. This authorization will clear after a few days, and the actual charge will be applied only when your order physically ships out.
I apologize for what so far has been a disappointing experience for you. Please do reach out to me so that I can do whatever is necessary to turn that around.
Sincerely,
Robin Grose
Customer Service Specialist
If I could give zero stars, I would. I order scrubs for a fairly large clinic and the last order was missing half the items. Of the items sent, some of them were the incorrect size and item. Been in contact with their customer service rep for over a week now, the first time he told me he would email within 48 hours - a week later still no email. The best he could do for me was refund the missing items, but nothing said about the incorrect items, and a refusal to refund the cost of shipping. He then told me I could have 10% off my next order, when asked how I could claim the 10% I was told that once I had submitted the order and paid for it, I could contact them and they would refund me 10% of what I'd paid.
The sizes usually run big, and are sometimes incorrectly labelled (e.g. Labelled size medium, but the size matches other small size tops of the same product), the colours fade very quickly, and wear through quickly as well. Have had multiple issues with non-existent or incorrect tracking numbers being sent to me with orders. The list goes on. I am honestly fed up with the service, and unhelpful representatives.
Dear Rebecca C.,
Thank you for taking the time to give an honest review. Like you, I am saddened that you have had unpleasant experience with us; what you describe is certainly not how Uniform Advantage endeavors to do business. We seek to delight our customers from the very beginning of each order, and when something is less than perfect, our Customer Service team genuinely strives to promptly make it right. I’m so sorry that this has not been your recent experience.
Without knowing the particulars of your order or your account with us, I am unable say what exactly has occurred in your case and why. However, I would really appreciate the chance to research this, if you will let me, in order to make sure you do get all the correct merchandise and to prevent this from happening again to you or anyone else. Please send me your contact information and order number or account number (if you have it), and I will reach out to you personally.
I am dismayed to hear that you have had wear and sizing issues, as well. You mentioned that you had ordered Butter-Soft scrub tops and pants. Our Butter-Soft brand comprises several collections (original Butter-Soft, Butter-Soft STRETCH, Easy Stretch by Butter-Soft, and MOVEMENT by Butter-Soft), each one with its own price point, sizing, and fabric care needs depending on the styling and mix of fibers used. We would be happy to work with you in finding the line or lines that work best for your specific expectations and needs.
Every garment that we sell (whether it is our own Uniform Advantage brand or not) has its own Size Chart & Fit Guide right on the item page of our website, which is intended to help our valued customers make informed choices on what size to order. Of course, if an item were to be incorrectly labeled—which sounds like what might have happened in your case—following this chart will not be as effective. I apologize if you have received such a garment, and I’d like to correct any mistake. Once again, please contact me so that we can make this right for you.
Lastly, I certainly understand your frustration with the recent shipping times and tracking numbers. Due to the Covid-19 pandemic, the United States Postal Service, UPS, and indeed all carriers experienced unprecedented volumes of shipments last year, especially during the holiday season. Many packages took longer than usual to deliver, and tracking efficacy was also definitely impacted. I am so sorry that you were affected by this.
Your satisfaction truly matters to us, and I look forward to hearing from you soon and having the opportunity to turn your disappointment around.
Sincerely,
Robin Grose
Customer Service Specialist
I love using uniform advantage however my last purchase was 2 black tops with 3 toon prints. They all came but my black tops were different. And I ordered quantity of 2 of the same top. Ill make it work ill just be aware of making sure I got what I ordered next time.
For international buyers should be able to click on their country's currency so you know exactly what you are going to pay on check out.
I absolutely love uniform advantage. I have only had one issue over the 6 years I've been ordering from them and it was corrected very quickly and easily. Their customer service has been amazing. I'm never disappointed when I order from them.
It has been 2 months since I requested a refund and over 30 days since the company confirmed they received my return in the original unopened package. I have spoken to 2 customer service agents, neither of which followed through on issuing a refund or further communication. I have sent 4 emails with no confirmation of action. Dont waste your money or time.
Dear Rebecca H.,
Thank you for your purchase from us and for your effort to leave a candid review. At Uniform Advantage we strive to provide timely, hassle-free returns and exchanges, as well as prompt, professional Customer Service, so I am dismayed to hear that such has not been your recent experience.
You mentioned that our warehouse has received the original, unopened package your order was shipped in. Regardless of whether your order was returned to us by the shipping company for some reason or refused by the customer (you), I apologize for the inconvenience and would love to have the chance to make this right for you. Please provide me with your contact and specific order information (order number and/or account number, if you have it); I will reach out to you personally to ensure a satisfactory resolution to this issue.
We are genuinely grateful that you chose to shop with Uniform Advantage; your business and satisfaction are important to us.
Sincerely,
Robin Grose
Customer Service Specialist
The shoulders were too long nice night shirt but can't wear at work. Size was right but shoulders hung too low.
Good Afternoon Noreen,
Thank you for your purchase from Uniform Advantage. I’m so sorry you have found the item you ordered to be a bad fit for you. We certainly understand the challenge of purchasing online clothing items that are not already familiar to you. For that reason, we strive to provide hassle-free returns and exchanges.
If the top you purchased is still in original condition and you’d like to exchange it for something else, feel free to return it to us. You may use the prepaid UPS return shipping label included in your package or send the item by your preferred carrier. Please provide complete information about what you’d like in exchange on the return form. If you no longer have the original paperwork from your order, you may print out a shipping label and return form—as well as view more information on our return policy and process—at this page on our web site: https://www.uniformadvantage.com/returns/
Thank you again for shopping with Uniform Advantage. Your business is important to us.
Sincerely,
Robin Grose
Customer Service Specialist
From the business
We take pride in our reputation and position in the world of professional uniforms and scrubs. For more than twenty years, the name Uniform Advantage® has meant: style, quality and above all, customer satisfaction.
Since its inception in 1985, Uniform Advantage has grown from having a single South Florida Uniform store to operating 30 Scrubs stores in key cities across the U.S.
In 1994, our company began manufacturing its own line of scrubs called UA Scrubs®. Since then, we have continued to upgrade our UA Scrubs® line to several more unique medical uniform brands to cater to each of our customer's needs and preferences. The UA Scrubs®, Happy Scrubs® and Butter Soft Scrubs® brands have become "standards" for medical uniforms & nursing uniforms.
Since adding a medical scrubs catalog in 1995 and a website in 1997, we continue to provide our style, quality and customer satisfaction to a progressively larger market both nationally and, more recently, globally. In the competitive world of medical uniforms, our name is synonymous with fine quality combined with favorable pricing in both our retail business ventures and web-based platform. No matter what your industry, Uniform Advantage provides quality made uniforms at a competitively lower price. In addition, you will receive the customer care and easy purchasing you need in order to maximize your uniform wardrobe and look your professional best.
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Good afternoon, Susan,
Thank you so much for being a loyal Uniform Advantage customer and for your kind words about our customer service agent. We are extremely grateful for your business, and I am so sorry to hear that your recent experience has turned out to be less than perfect.
From what I understand, it seems that the pants you received for your order were not in the petite length that you requested; you called us about that and we sent you a replacement order, but that turned out to be incorrect, as well. Is that what happened? If so, I can definitely understand your dismay and frustration! Please accept my most sincere apology.
Instead of giving up on it, I would ask you for the opportunity to research where we wrong in processing this order and to make it right—without further inconvenience to you, of course. Please send me your contact information and order number, if possible, and I will reach out to you personally. Customer satisfaction is paramount to us, and it’s particularly essential for us to achieve it with repeat customers such as yourself. Please do let me follow up with you.
Thank you again for your purchase from Uniform Advantage. I hope to hear from you soon.
Sincerely,
Robin Grose
Customer Care Specialist