UniformAdvantageReviews 634

Good afternoon, Ashley,

Thank you for your purchases from Uniform Advantage. I am very sorry that you seem to have had issues with a couple of orders now. Our teams work very hard to delight the customer on each and every order, and I apologize on behalf of all, especially those of us in customer service, for having fallen far short of that goal with you so far. I hope that you will give us the opportunity to turn your disappointment back around.

Without the specifics of your order(s), however, I’m unable to address your concerns in any practical way. I’d love to have the opportunity to do so, though, so if you are open to that, please send me your contact information and order number or customer account number (if you have it) and I will reach out to you personally. Be assured that we take your satisfaction very seriously.

You mention that the colors didn’t match on your merchandise. I know that can be very frustrating, and I wish I knew which exactly which garments you have this trouble with so that I could delve into this further and find a satisfactory solution for you. Fabric composition is very important in color matching, as different materials absorb dyes differently. For this reason, we always recommend choosing items from the same brand and from the same line (that is, made from the exact same material) so that the colors will match precisely. Garments with different fabric make-ups may very well not match even if they have the same color name.

We do strive to make merchandise returns and exchanges as hassle-free as possible. As mentioned on our return form, if you choose to use the pre-paid UPS return shipping label included in your package, a fee of $8.99 will generally be deducted from the amount of credit you receive for the garments you return. Use of this label is optional, but we recommend it as it guarantees that the shipment is trackable and insured—something which can be important if the package should go astray on its way back to us. Of course, we are always happy to waive that return shipping fee if you need to return an item due to a mistake on our end.

When returning just one or two inexpensive items for refund or exchange, many of our customers opt not to use the label we provide but to ship the item back via an alternate carrier such as the U.S. Postal Service. This can more cost effective, though the package may not be insured and trackable. We are happy to process returns and exchanges that reach us by any carrier.

I apologize for the less-than-perfect experiences that you have had with us. I look forward to hearing from you so that I can research this further and, more importantly, get you the scrubs you need as soon as possible. Your satisfaction is very important to Uniform Advantage.

Sincerely,
Robin Grose
Customer Care Specialist

Good afternoon, Kedra,

Thank you so much for your purchase from Uniform Advantage. Although sorry that you need to return your shoes, I am glad to have the opportunity to assist you with that.

At UA, we like to keep returns and exchanges simple and hassle-free. If the prepaid UPS return shipping label was not enclosed in your order (below the invoice), you have a couple of options to choose from:

As long as you are shipping from the United States, you may print out a return form and shipping label from our website: https://www.uniformadvantage.com/returns/. (This page also gives detailed information about on how to return and exchange merchandise.) The use of our convenient return label has a cost of $8.99; however, it is trackable and insured, which can be very important if the package were to go astray.

You are also welcome to return the items to us via the carrier or your choice. Kindly ship to Uniform Advantage, 777 Douglas Hill Road Suite 100, Lithia Springs, GA 30122 USA.

If you have additional questions or concerns, please contact our Customer Service department directly, and we will be very happy to help. You can leave us a message or live chat with one of our agents directly on our web site https://www.uniformadvantage.com/pages/misc/secure/customer-service.asp. If you’d prefer to speak with us, call toll-free 800.283.8708.

Thank you again for shopping with Uniform Advantage. Your satisfaction is important to us.

Robin Grose
Customer Care Specialist

Good evening, Sarah,

Thank you for shopping with Uniform Advantage. I am so sorry you have had such a disappointing experience with us. We offer a large array of garments, both those in various lines of our own as well as uniforms manufactured by other nationally-known brands. Without knowing what items your order consisted of, I’m not able to directly address the particular concerns you mentioned.

Were you hoping to exchange the items you received? We strive to make returns and exchanges as simple and hassle-free as possible. Returned items do need to be in original condition with tags attached, however; unfortunately, we are unable to take back items that have been worn or washed. Detailed information about our return policy and process can be found on our web page: https://www.uniformadvantage.com/returns/

I’m also sorry to hear about your sizing frustrations. I know it can be quite the challenge to find the right fit for clothes when shopping online. Sizing can vary so widely from one item to the next, depending on brand, fabric, and style. You were wise to consult the Size Chart & Fit Guide specific to each individual item on our website. Please note that these charts indicate the actual body measurements (not garment measurements) that correspond to each size. However, individual preferences as to how close to the body the clothes should fit also influence which size is the right one in each particular case. We always recommend that you try your purchased items on before washing them, just in case they would need to be exchanged for another size.

I would love to touch base with you personally for more details about your less-than-perfect experience with us and to offer any assistance that I could. If you are open to this, please send me your contact information and order number or customer number (if you have that), and I will reach out to you.

Thank you again for shopping with Uniform Advantage. We work hard to delight our customers on every order and apologize for having fallen short of that goal on this occasion.

Sincerely,
Robin Grose
Customer Care Specialist

Good afternoon, Vanessa,

Thank you for purchase from Uniform Advantage. I am so sorry to hear that the initial excitement about your order turned to disappointment.

All of our teams work very hard to delight the customer on each and every order, and I apologize on behalf of us all for having fallen short of that goal on this occasion. Be assured that we take your satisfaction very seriously, and I hope that you will give us the opportunity to turn your disappointment back around.

I am very concerned about what you report as having been treated rudely; that certainly goes against everything Uniform Advantage is about. Without the specifics of your order, however, there’s no way to know exactly how and where things might have gone wrong in your case. I’d like to research this further, if you’d let me. Please send me your contact information and order number or customer account number, if you have those, so that I can reach out to you personally.

In order to ensure that your merchandise is shipped to you as quickly as possible, our automated system begins processing your order immediately after it is submitted. For this reason, it is generally not possible to make changes or cancel your order once it has been placed. However, we are happy to accept items back for exchange.

As we all know, it can sometimes be a challenge to find the right fit for clothes purchased online. We carry a vast array of garments from our own Uniform Advantage brands as well as from many other national brands, and sizing can vary widely from one item to the next. Even within a single brand, sizes are not necessarily uniform from one line to another (as fabric composition varies), or even from garment to garment in the same line, due to the particular cut and style.

For this reason, every garment that we sell has its own Size Chart & Fit Guide right on the item page of our website. This chart indicates the actual body measurements that correspond to each size, and it’s intended to help our valued customers make better-informed choices on what size to order. We recommend consulting the Size Chart & Fit Guide for every garment prior to submitting your purchase.

While we do generally charge 8.99 for use of the convenient prepaid UPS included in your package, use of that label is optional; we are happy to process returns that reach us by any carrier. Our label does have the definite advantage of being trackable and insured, which can be important if the package should go astray on its back way to us.

I would be happy to waive that return shipping fee in your case, however, so that you can return and exchange your items at no cost to you. Please do reach out so that I can do so.

Finally, I’d like to thank you for taking the time to leave your review. Though it is sometimes hard to hear, feedback such as yours is a critical part of our search for continual improvement. Your satisfaction is truly very important to us at Uniform Advantage.

Sincerely,
Robin Grose
Customer Care Specialist

Good morning, Deborah,

Thank you for your purchase from Uniform Advantage. I’m sorry you’ve had such a disappointing experience so far. Our team endeavors to delight our customers on each and every order, and we work hard to remedy the situation when that does not occur.

Without knowing the particulars of your order, I can’t research what happened to cause you receive the same items back as the exchange. However, I would love the opportunity to transform your initial disappointment into a satisfactory purchase. If the items you received are in original condition and you would still like to return them, I’d be glad to waive the return shipping fee. Simply provide me with your contact information and order number or account number (if you have that), and I will reach out to you personally to make sure that you ultimately receive the garments you need at no additional cost to you.

We do strive to make merchandise exchanges as hassle-free as possible. Please accept our apology that such was not the case for you on this occasion. As noted on our Return Form, when a customer chooses to use the pre-paid UPS return shipping label included in their package, a fee of $8.99 will generally be deducted from the amount of credit received for the returned garments. This fee is to cover the cost of the return shipping. Use of this label is optional, but recommended, as the shipment is trackable and insured, which can be important should the package go astray on its way back to us. However, we are happy to process returns and exchanges that reach us by any carrier or with any shipping label. Please note that the exchange order going back to the customer does not have a shipping charge.

Thank you again for giving Uniform Advantage a try. Your business is important to us. I hope to be able to transform this initial experience so that we may have the chance to serve you again in the future.

Sincerely,
Robin Grose
Customer Care Specialist

Good afternoon, Hannah,

Thank you for shopping with Uniform Advantage. I am saddened that you have experienced such frustration with what looks like is your first order with us. Thank you for bringing it to our attention so that we can directly address these issues.

As I mentioned in an email sent directly to you, we are glad to report that your order was effectively expedited and is now on its way to you.

Please be assured that your card was only charged once for this order. We charge only when the order ships from our warehouse. The activity you saw on your card statement right after your order was first placed and then again on 02/28 was simply an authorization to verify that the funds were available. Once the order shipped and was actually charged, any authorizations still showing automatically fall off the card within a few business days.

It seems that the delay in your order happened after you had requested the originally-ordered embroidery to be slightly modified. As a general rule, we are unable to make changes to an order once it has been placed; in your case, we were able to honor your modification request, but the order was unfortunately delayed as a result.

I do want to offer a sincere apology for our not having kept you adequately apprised of your order status. I can only imagine your frustration with eagerly awaiting garments that you need for a new job but not knowing when they will arrive. Our Customer Service team strives to delight our customers on each and every order, and we’re greatly disappointed when we fall short of that mark.

If you have any additional concerns with this order, please don’t hesitate to contact me directly. Be assured that we genuinely appreciate your business and care about your ultimate satisfaction. Thank you again for your order from Uniform Advantage.

Sincerely,
Robin Grose
Customer Care Specialist

Good afternoon, Miriam,

Thank you for your purchase from Uniform Advantage. I’m glad that you were pleased with one of the tops you ordered.

We do strive to make merchandise returns and exchanges as hassle-free as possible. If you choose to use the pre-paid UPS return shipping label included in your package, a fee of $8.99 will generally be deducted from the amount of credit you receive for the garments you return. Use of this label is optional, but we recommend it as the shipment is trackable and insured, which can be a lifesaver if the package should go astray on its way back to us.

When returning just one or two relatively inexpensive items, as in your case, many of our customers opt not to use the label we provide but to ship the item back via an alternate carrier such as the U.S. Postal Service. This may well be more economical, though the package may not be insured and trackable. We are happy to process returns and exchanges that reach us by any carrier.

It sounds like you might be a first-time customer with us, and I would love the opportunity to transform your first purchase from Uniform Advantage into a better one for you. If the top you wanted to return is still in original condition and you’d like to exchange it, I’d be glad to waive that $8.99 return shipping fee on this occasion. Simply provide me with your contact information and order number or account number (if you have that), and I will reach out to you personally.

Thank you again for giving Uniform Advantage a try. Your business is important to us and we hope to have the chance to serve you again in the future.

Sincerely,
Robin Grose
Customer Care Specialist

Good afternoon, Kathryn,

Thank you for being a loyal, consistent customer of Uniform Advantage during the past few years. I was very distressed to hear that you have experienced fraudulent use of your credit or debit card; no one deserves to have that happen.

Being a victim of identity theft is one of the most stressful experiences one can have, and I can only imagine your extreme anxiety as you spent that day on the phone with your bank and with us. Please accept a sincere apology; it sounds like our customer agents were not able to adequately express their deep concern as you detailed this occurrence. I am genuinely sorry that, even after having spoken to one of our supervisors, you got the impression that your issue would not be taken seriously.

Uniform Advantage’s commitment to safe, secure, honest business dealings is wholehearted and absolute. All of our teams take very seriously the security of your card information. Uniform Advantage is “PCI compliant,” which means that we strictly adhere to the high-level security standards set down by the payment card industry to carefully guard cardholder data throughout the transaction process.

Your particular order was placed directly online, which means that no person in our company ever saw your card number. The invoice that was printed in our distribution center when fulfilling your order does not contain any bank card information; this invoice, used when picking your merchandise, was the only contact which any of our personnel had with your order.

This is such a grave matter, however, that we investigated further and followed up with you directly with an email from our Loss Prevention department. We found that this was an isolated incident, which could very well mean that someone may have accessed the card information from your computer or intercepted the data between your computer and our robust firewalls.

In that email to you, our loss prevention expert recommended that you run a thorough, aggressive search with the anti-virus software on your computer; if you have not yet done so, please do that right away in order to protect yourself and others from similar occurrences.

I am so very sorry for the any economic loss you may have ultimately sustained from the unauthorized use of your card, but I even more saddened by the emotional toll this has taken. Credit card fraud is a very serious and very destructive offense. Uniform Advantage will continue to be vigilant in the use of our customers’ information and in our goal to be ever on the cutting edge of data integrity safeguards.

If you have any additional questions or concerns on this issue, please don’t hesitate to contact me personally, or, as mentioned in the email addressed to you, our loss prevention director. Uniform Advantage appreciates your business and proactively works to protect your information.

Sincerely,
Robin Grose
Customer Care Specialist

Good afternoon, Aura,

Thank you for placing your first Uniform Advantage order. I’m so sorry you have not yet received your items, and I apologize for what seems to be less-than-perfect communication with you about your order status. Be assured that your satisfaction is truly important to us.

I’d love to have the opportunity to research what is occurring with your order and, most importantly, make sure you receive it as soon as possible. Please send me your contact information and order number (if you have it) so that I can delve into this and reach out to you directly.

In reference to the activity you have seen on your credit/debit card, here is a brief explanation that I hope will alleviate any billing concerns you may have:
We bill for merchandise only once the order ships. If you saw the full amount appear on your card statement right after you placed your order, please note this wasn’t an actual charge. It was simply an authorization to verify that the funds are available. When the order physically leaves our warehouse, we apply the actual charge to the card, and the authorization clears (disappears) in a few business days.

I suspect that this is what has happened in your case, though I can’t be certain until I review your specific order. Please do contact me so that I can investigate and get back to you.

Thank you again for shopping with Uniform Advantage. I look forward to hearing from you soon.

Sincerely,
Robin Grose
Customer Care Specialist

Good afternoon, Eryn,

Thank you so much for shopping with Uniform Advantage. I’m delighted that you love your new scrubs, and it saddens me to hear that are having this issue with the pants.

We stand by the quality of the items we sell, regardless of whether they are part of one of our own signature UA lines or belong to another brand, as this garment does. I’d like to be able to get in touch with you, Eryn, and turn this disappointing purchase experience around. Please send me your contact information and order number (if you have it), and I will reach out to you directly. Together we can arrive at a good resolution of the issue.

Customer satisfaction is very important to us at Uniform Advantage. Thank you again for your order. I hope to hear from you soon.

Sincerely,
Robin Grose
Customer Care Specialist

Hello, Bao,

Thank you for ordering from Uniform Advantage. I was sad to hear that you’ve had this issue with your refund. Our team strives to provide excellent customer service, and we apologize for the unusual delay you have experienced.

Our records show that your credit/debit card was refunded on 01/14/21 for the items you returned. Once we release the funds, it can take an additional 5-10 business days (depending on your bank and the type of card) for the refund to show on your card statement, but it should definitely be appearing by now. Please reach out to me directly if you have any further questions about this refund; I would be happy to research further, if needed, as your satisfaction is very important to us.

Thank you again for shopping with Uniform Advantage.

Sincerely,
Robin Grose
Customer Care Specialist

Good afternoon, Sara,

Thank you so much for your kind words about our Uniform Advantage quality and order process. We’re so pleased that you were delighted with your first order—that’s exactly the shopping experience we strive to provide on each and every purchase.

It sounds as though there was some sort of unusual shipping issue with your second order, however, which I am very sorry to hear. I can certainly identify with the frustration of waiting for a rush shipment to arrive.

Would you be willing to send me your contact details and order number (if you have it)? In hopes of turning your sad experience (and indecision about ordering again) around, I’d like to research what happened with your order and, more importantly, make it right, if I can.

Thank you for being a repeat Uniform Advantage customer. Be assured that our we genuinely appreciate your business and care about your ultimate satisfaction.

Sincerely,
Robin Grose
Customer Care Specialist

Good morning, Madeline,

We thank you for your order from Uniform Advantage. Though I’m not sure whether this was your first purchase from us or if you have shopped with us before, I am extremely sorry to hear about your frustrating experience.

It is our goal to delight the customer on each purchase, but you were understandably less than delighted when you received your order, as the pieces that you had intended to wear as a set did not match. We are generally very proud of our web site, which suggests items to complete a “look” or set of scrubs in the same fabric and color. (Fabric composition is very for important when matching colors, as different materials absorb the dye differently.) I wish I knew which exactly which garments were involved here so that we could delve into this further.

I’d love to have a chance to turn your disappointment around. If you’re open to that, please send me your contact information and order number (if you have it) so that I can reach out to you directly. Again, I understand and apologize for your frustration. I hope to hear from you soon, as your satisfaction is truly important to us at Uniform Advantage.

Sincerely,
Robin Grose
Customer Care Specialist