UniformAdvantage Reviews Summary
UniformAdvantage has a rating of 2.2 stars from 633 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with UniformAdvantage most frequently mention customer service, return shipping and scrub pants. UniformAdvantage ranks 4th among Uniforms sites.
I have always had a positive experience when ordering scrubs. I get them fairly quickly. They fit, and are stylish.
We have had no problems with Uniform Advantage thus far. We ordered several scrub tops. There was one we didn't care for much as far as fit (ran way big). We sent them back last week, so we will see if there are any complications. They do tend to run bigger than the size. We love the rest of them!
This company is nonsense PLEASE! PLEASE! Save your hard earned money my order NEVER! Came on time. And was changed without my knowledge. My order came a month later. The rep or operator claimed it was because one of the scrub tunic top i ordered ran out of my sized which they took it upon themselves to switch my entire 19 item order to XL completely when i specifically told her to ONlLY! Change the size from L to XL for that particular Caribbean green scrub top their company ran out of and NEVER informed me or gave me another option. This company constantly gave me the run around and a bunch of excuses about my order being shipped on time Now i have to return the entire order to UA for a complete refund of my money. This was definitely NOT what i expected as a 1st and last time buyer.
The tops I received were not "butter soft". Cheap wrinkled cotton about 5 sizes too big. I'm a sewer, so I took the top apart and cut it way down to size. Still crappy material. Looks bad. Throwing the whole order out.
Hi Christina: I appreciate how frustrating it can be when an item doesn't meet your expectations. I'm so sorry that was the case as you received this order. Your description of the issue makes me wonder if you received a larger size that was accidentally mislabeled at the manufacturing plant. Another possibility, is that you purchased style PC62C or something similar which is popular with customers who prefer a more loose fitting garment. See Style PC62C by copying and pasting the following link into your browser: https://www.uniformadvantage.com/pages/prod/pc62c-scrub-tops.asp?1=1&frmColor=TEAL.
I'd also like to point out that any print style with a style number starting in PC, for example: PC62LWF, will mimic the same loose fit. To guide our customers with product selection, we always mention the type of fit within the product description paragraph.
Copy and paste the following link into your browser to see the product description for this item:
https://www.uniformadvantage.com/pages/prod/falling-leaves-wine-scrub-top.asp?1=1&navbar=4&frmcolor=
If you prefer a softer fabric that also washes well, I suggest our Butter Soft Stretch or Easy Stretch Collections. For a more form fitting top take a look at Butter Soft Stretch Styles#BSS452, BSS979 and BSS484 or Easy Stretch by Butter Soft Styles# BU543 and BU635.
I'd like to have someone on my team reach out to you to replace the top that you cut down and exchange your remaining items for ones that fit. Please respond with your order number and best time (EST) to reach you. I will have someone contact you right away.
I look forward to hearing from you,
Amy Indelicato
Director, Global Customer Support
I really like the products I ordered & the ones I didn't care for I exchanged for more of the ones I love. Only complaint is shipping charges. Guess I'm used to amazon prime.
I ordered mediums and let's just say it's more extra larges. Also I have to pay to send their crap back now. And it took almost 3 weeks to arrive. Won't ever order again from here. Material is stiff as a board too.
Hi Liv: I'm sorry I didn't see this message sooner and that your items didn't fit as expected. This sometimes happens when an item is accidentally mislabeled at the manufacturing plant. Another possibility, is that you purchased one of our loose fitting styles like Style # PC62C. Customers who prefer a more loose fitting garment love this style but it's not for everyone. Please note print styles starting with PC, for example: PC62LWF, will mimic the same loose fit. To guide our customers with product selection, we always mention the type of fit within the product description paragraph.
Copy and paste the following link into your browser to see the product description for this item:
https://www.uniformadvantage.com/pages/prod/falling-leaves-wine-scrub-top.asp?1=1&navbar=4&frmcolor=
For a softer feeling fabric; try our Butter Soft Stretch, Easy Stretch by Butter Soft and (new) Movement Collections. The added spandex and rayon make them softer on the skin and more wash n wear than the poly/cotton fabric used for Butter Soft.
We can help you find a style and fabric that better fits your needs if you provide your order number and best time to contact you. I will have someone on my team reach out right away. Assuming your order excluded embroidery, our current order processing time is 24 business hours. We will get your replacement items shipped quickly.
I look forward to hearing from you,
Amy Indelicato
Director, Global Customer Support
The scrubs are great Material and comfortable.
However, when I order and put the code In for free shipping it doesn't take, I still have to pay the shipping fee.
My overall rating for this company would be a 5 start as far as products.
Very satisfied customer here
I wear a medium almost universally, in any brand, except Uniform Advantage. It's very frustrating. There is no clear description of the different cuts/ styles to distinguish between the different tops, so I have one medium top that fits, and one(medium)that fits like a sack. Add to this the cost of shipping for the returns and I will probably not order anymore Uniform Advantage brand tops. Too much hassle.
Hi Charity, I can appreciate your frustration with the difference in size of garments based on their cut. I struggle with it too when I shop for clothing online with my favorite retailers. If I had to take a guess, you ordered one of our styles that starts with PC; those are somewhat square in cut and run on the large side for folks who like their tops roomy. We'd be happy to take you thru measurements for a few of our styles and wave the label to help for you to help you identify what size you would wear and find a style you find more flattering. Please respond with your order number and the best time to reach you via telephone so I can have someone on my team reach out to you.
Thanks,
Amy Indelicato
Director of Global Customer Support
I spent $140. The pants were extremely short even though I ordered my usual size. I tried to exchange them but I realized that I have to pay $8.99 for exchange. It sounds ridiculous to me because it wasn't returning them. It wasn't my fault the pants were made to short. I called customer service twice because first person hung up on me. Bolth of them were very rude. They said it is compony policy and I have to pay even though I'm exchanging an item. I have never heard anything like that. I surprised how that company still have their customers. It is a ripped off specially the time we leave in.
Hi Svetlana! I'm sorry to hear about your negative experience with Customer Service. It's possible you received a mislabeled item and were sent a petite length bottom instead of regular length which is easily remedied. You should know we would never expect a customer to pay for the return label if we made an error fulfilling your order. I'd like to research and resolve your sizing issue and follow up with the agents. Please respond with your order number so I can look into your matter personally. I look forward to helping you.
Amy Indelicato
Director of Global Customer Support
Love the wonder wink origins range that I ordered, perfect fit, order easy to carry out and delivery was far quicker than expected! Thanks will definitely be ordering again!
I have used Uniform Advantage for about 5 years now and I have become a loyal customer. Their products are consistently good quality and I have yet to run into sizing issues of any kind. When I have had to make a return (for a fellow employee) the return process was easy.
I always get a lot of compliments on my patterned scrubs, and many people ask where I get my scrubs from. So all in all, I will continue to order from UA!
My husband has to wear a certain color scrubs and he has a long torso and short legs. Uniform advantage has the option to order tall shirts and short pants which works out fantastic for him! They're so hard to find other places!
As the front desk receptionist in a small chiropractic office, I recently switched to scrubs from office attire. As a plus sized woman I was a bit nervous of this change, as scrubs are notoriously snug and don't leave a lot of room for movement, however this company has proven me wrong! Everything I've ordered has fit perfectly and all of my patients love my new attire! I definitely recommend Uniform Advantage.
Ua's product is by far the best in style and durability. I typically no not like baggy scrubs and their brand is awesome!
Sizing is my issue. I have a 32" waist which puts me in a medium. The small is great. Love the belt loops and the styling.
As a pediatric nurse, I love the fun prints! They offer plus sizes and long pantry's which meets my individual needs! Customer of 10+ years
I just want to say thank you for all the items that I've ordered from your company. The uniforms ordered I love them so very much. They are comfortable and they are beautiful. The fit is perfect. I know they are going to be with me for a long time coming.
I put the uniform on the other morning and directly took it back off... the fabric doesn't move with you... I wear and XL and this fits like Large... if it wasn't for the monogram I would return the product..
Hello Marlene,
I am so sorry that you had an issue with sizing on this item. It sounds like perhaps you would like something with some spandex or stretch in it. I'll be more than happy to help you find a collection that offers a more comfortable fit for you. Please feel free to share your preferred method of contact and I will gladly reach out to you.
Thank you,
Christian Camacho
Contact Center Operations Manager
Will never order from this company. I should not have to pay for shipping to get an exchange. It will cost me more in the end than just going to a local scrub shop and purchasing it there. What a waste so much for a sale.
Hi Brooke, It looks like you might have received two different colors or items from two different collections. Please reach out with your order number; I'd love to help avoid this happening in the future and resolve your exchange.
Amy Indelicato
Dir, Global Customer Support
I've been in the veterinarian field for 12 years now and I love the variety of animal print tops UA has. Over the years, my coworkers and I would place large orders during free shipping promotions.
I have been getting my uniforms from you for over 5 years now. My work orders them for us that we Choose which outfits we want. Divine Savior Hosptial in Portage, Wisconsin
From the business
We take pride in our reputation and position in the world of professional uniforms and scrubs. For more than twenty years, the name Uniform Advantage® has meant: style, quality and above all, customer satisfaction.
Since its inception in 1985, Uniform Advantage has grown from having a single South Florida Uniform store to operating 30 Scrubs stores in key cities across the U.S.
In 1994, our company began manufacturing its own line of scrubs called UA Scrubs®. Since then, we have continued to upgrade our UA Scrubs® line to several more unique medical uniform brands to cater to each of our customer's needs and preferences. The UA Scrubs®, Happy Scrubs® and Butter Soft Scrubs® brands have become "standards" for medical uniforms & nursing uniforms.
Since adding a medical scrubs catalog in 1995 and a website in 1997, we continue to provide our style, quality and customer satisfaction to a progressively larger market both nationally and, more recently, globally. In the competitive world of medical uniforms, our name is synonymous with fine quality combined with favorable pricing in both our retail business ventures and web-based platform. No matter what your industry, Uniform Advantage provides quality made uniforms at a competitively lower price. In addition, you will receive the customer care and easy purchasing you need in order to maximize your uniform wardrobe and look your professional best.
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Hi Mimi, I'm so sorry to read about this experience. You may have ordered an item that is no longer available but we have a process in place to allow a customer to select a replacement item that normally works really well for our customers. Our ultimate goal is to provide exceptional service to all of our customers but especially first time customers.
I'd like to personally take care of your issue to make sure you receive what you requested and identify what went wrong in our process as we fulfilled this order.
Please respond with your order number and the best time to contact you.
Thank you,
Amy Indelicato
Director of Global Customer Support