I couldn't wait to get my scrubs delivered. They are really cute, I love that they have long sleeve scrubs and hooded scrubs. When I tried them on they completely swallowed me. They are huge, and I got the size I've always worn in scrubs. Now seeing that I have to pay to do an exchange when I've already paid for shipping is absolutely ridiculous.
The scrubs I received is not the same as they showed on the online picture. The scrubs pockets are not good, anything will fall out of the pockets. The shirt is too loose. The shirt texture is plastic and not good. I will never buy from Uniform advantage anymore. Also I will not recommend anyone to buy from Uniform advantage.
Hi Marie N,
We have a wide variety of products, fabrics, and specifications to meet customers' demands and budgets; we apologize if you received an incorrect item on your order and would love to rectify this issue for you. When you have a moment, can you please provide us with your order number or give us a call at 800.283.8708 so we may look into this order?
I received my order and 4 days later many items went on sale. It was approximately 40$ for a 500$ order. I called them thinking they would do a price adjustment instead of having to return and reorder but was told their policy is only for 24 hours. I wouldn't have even received my items in that timeframe. I just can't believe they would rather me return the items and have to have them restocked and then send me new items instead of just price adjusting. Poor customer service and we all know that all of of us healthcare workers are held to high standards when it comes to patient satisfaction. I just wish uniform advantage was held to similar standards. SMH!
HI Amber, This does not sound right and we would like to escalate this issue to our customer support management team. Please direct message me your order details so i may pass along. Thank you
I Would give them a BIG FAT O! I shopped for the first time with is company It was estimated that my items would ship in a week, up until three weeks after, still didn't receive, the items, I kept calling, one agent says it ships them and email later followed stating items were not in stock, I ordered six items. Some of my items were in fact in stock but I have not received any items, spoke to corporate customer service, she had no idea how to take care of an unhappy customer, I ended up having to bye uniform to start my job, So I can't comment on the quality of the products I purchased. But I can say that customer service and the shipping department could communicate better with customers, still waiting for my refund, I will never shop at a uniform advantage again. The stores are no better.
Good afternoon, Marcia,
Thank you so much for shopping with Uniform Advantage. I was so saddened to hear of your unfortunate experience with us. If your order still has not arrived, I would certainly like to research this to see what has occurred. Please send me your contact information and the order number and/or account number, if you have it, and I will reach out to you directly to get your order and/or your refund to you as soon as possible. Please accept my sincere apology on behalf of all our teams for our having missed the mark in communicating with you, our valued customer. Your satisfaction is very important to us at Uniform Advantage.
Sincerely,
Robin Grose
Customer Service Specialist
They double charge your card. 1st when order is placed then because you have embroidery which they charged me 138.00 for 2 shirts just for the embroidery. Then they will charge your card again on the day that you approve it.
They tell you o the 1st charge is pre auth it doesnt go through o yes it does my order was a little over 400.00 got charges 2x so 800.00 Then they tell you o you have to wait 7-10 days for the one charge to drop off. So make sure you have money in your account if you are going with them. This will be the last time I order from them period!
Hello Danna,
We’d like to express our apologies for any dissatisfaction you may have experienced with your recent purchase. We take your feedback seriously and want to ensure we address your concerns right away.
If you saw the full amount appear on your debit card statement right after you placed your order, please note this wasn’t an actual charge. It was simply an authorization to verify that these funds are available.
The authorization will clear in 7-10 days, but your card was not charged.
You are billed only when your order physically ships out.
You can also contact us to get a release of authorization letter that can be provided to your financial institution to assist with returning your funds. You may contact us at custserv@uniformadvantage.com or by calling us at 800.283.8708.
Thank you again for shopping with Uniform Advantage. Your satisfaction is extremely important to us!
Uniform Advantage ®| Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
I rate this company as 1 because 0 is not possible. I wish I would have done the search prior to placing the order. I order on 8/8/17. The site tracking is useless. So I contact customer service. I am told the shippment is mailed out that day which was 8/11/17. The package never arrived I go to the site now it says on my order history the transaction never happened. Seriously?!?!
They handled my business very well. They measured how long my scrub skirt was going to be, and when I received it I had a very good idea of what I was going to get. It was the same length and the size was also appropriate to their descriptions. I was pleased with it though I think that their expedited shipping is too much. I had to have my scrubs within a few days, so I always used it, but wish I hadn't. Reasonably priced, other than the extra shipping. Would buy from again.
It's been very hard for me to find scrubs that actually fit. With uniform advantage I've had that opportunity! Wide range of sizes, colors, fits and brands. Size charts are really helpful and true to size! Not to mention they have a wide range of scrubs on sale and many discounts aswell. I was surprised when I received my order because it fit me really well and it was super comfy! I ordered from Cherokee and the fabric, the color and the fit were really accurate. Loved the experience! UNIFORM ADVANTAGE IS DEFINITELY A SAFE SHOP.
The scrubs themselves are fine. They're fairly comfortable and the colors are cute. I've had a hard time finding the right size. I ordered five sets of scrubs in a size large. They were a little big, but not so big that I was sure that a medium wouldn't be too small. So, I ordered 5 sets in a medium. I didn't want to exchange because I wasn't sure I wouldn't want to keep the large after I'd tried on both. It turns out the medium fit better, but now I have to pay $11 to return the large sets. I'm in the same boat with the mediums. I ordered petite length. They are slightly too short. I'd like to try mediums in regular length to see if that looks better, but I don't want to exchange all of them only to decide the regular length is too long and looks worse. However, if I order new pants so I can compare, I'll have to pay to return the pants I decide not to keep. Likewise, I may have to pay to ship and to return them because I don't remember the threshold for free shipping to start with. Anyway, in the end, I'm having to pay this company for the opportunity to try on their items to the tune of at least $22, if not more. That's absurd. I won't purchase from UA again and I won't recommend them. Companies who market online need to understand the importance of free and easy returns.
Dear Michelle D.
We would like to apologize for the inconvenience caused by the sizing issues that you experienced with your purchase, and we appreciate the time that you took to share your valuable feedback.
When making a decision regarding the size options for your order and to avoid returns and exchanges, please allow us to share the following information with you:
To ensure that you are selecting the correct size, it is best to know your measurements. As we have a wide and wonderful variety of products, measurements may vary depending on the style and manufacturer.
On our website, in the section where you select sizes, you will find a specific Size Chart for the product, which will help you choose the correct size based on your body measurements.
Click on 'Fit & Size' located below the size selection. The provided measurements are actual body measurements. If your measurements match any of the sizes, you should choose that size. The size chart also offers some measurement tips. There is usually a tolerance margin of up to 3/4' for a size.
We have included a link below to help you determine the best style to suit your needs: https://www.uniformadvantage.com/en/faqs.html?c=product_info
We have also recently improved our Return Policy to make it better for our customers and oftentimes, when a customer feels like the items are not as per the size chart, we may waive the $8.99 Return Label Fee as a courtesy for our customers but that isn’t always the case. However, we do want to make sure that all our customers are happy with the products and services we provide.
Please feel free to contact us at 800.283.8708 or you can send us an email at custserv@uniformadvantage.com to assist with your return.
Thank you for contacting Uniform Advantage.
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
Had a great experience ordering online. I have never orded before but my experience was great. There was a big selection available and the size guide helped with deciding the right size. Will order again!
I ordered based on the sizing chart provided. Measurements were taken and the sizing is way off. Order a size down at least. I was charged for shipping when I ordered... about $8. I ended up returning because of sizing and they charged me for a return label $8.99... then they are sending a replacement order for the appropriate sizes and I'm getting charged for shipping again. Shady! $8.99 X 3 (transactions for shipping) FOR A TSHIRT AND SCRUB PANTS? Please... I won't be ordering again. The shipping charges far exceed the amount of the whole order. I'd order elsewhere.
Hello, Melisa,
Thank you for shopping with Uniform Advantage. I’m so sorry to hear about the sizing frustrations you are experiencing. It can be quite the challenge to find the right fit for clothes when shopping online, since sizing can vary so widely from one item to the next, depending on brand, fabric, and style.
You were wise to consult the Size Chart & Fit Guide specific to each individual item on our website. These charts indicate the actual body measurements (not garment measurements) that each size of garment is intended for. Of course, individual preferences as to how close to the body the clothes should fit are also an important factor. Please accept our sincere apologies if we did not provide the necessary information for you to choose the best size to purchase.
At Uniform Advantage we strive to make returns and exchanges as hassle-free as possible. While use of the prepaid return shipping label we provide in each order has a cost of $8.99, it is insured and trackable, which could become important if your returns don’t successfully make it back to us. Use of the label is optional, however, and we are happy to process returns that reach us via any carrier.
The exchange order going back to you should definitely not have a shipping charge, however. I wish I knew the details of your order so I could look into this for you. If you were incorrectly charged shipping on your exchange order, please contact us right away so that we can get that amount refunded to you.
I would love to touch base with you personally for more details about your less-than-perfect experience with us and to offer any assistance that I could. If you are open to this, kindly send me your contact information and order number or customer number (if you have that), and I will reach out to you personally. If you’d prefer a more immediate response, please don’t hesitate to contact our Customer Service department either by live chat or telephone (during business hours) or by email, and one of our agents will be glad to assist. Visit our “Help” page for details on how to do this: https://www.uniformadvantage.com/pages/misc/secure/customer-service.asp
I hope you will reach out to us so that we can turn your disappointing experience around. Customer satisfaction truly is important to us at Uniform Advantage. Thank you again for having been our customer.
Sincerely,
Robin Grose | Uniform Advantage Customer Care Specialist
I purchased a total of 6 pieces of Butter-Soft-Strech. Quality of the pieces are not as described, nor are they "to fit". They are vey thick & definitely not stretch fabric! I wear scrubs everyday for 25 years, ordered my normal size that I wear daily & these swallowed me! I go to return & reorder in Greys Anatomy brand to find I have to pay for my own shipping because I have more than 5 pieces which was not communicated ANYWHERE including my receipt with purchase. After completing my refund, I will be refunded $11.00 less than my payment for purchase as well as the cost to return items via insured mail (not sure of that cost yet). I will be purchasing my Greys Anatomy elsewhere & will never use this company nor refer co-workers to this company!
Hello Fran S.
We are sorry that we were not able to meet your expectations on your most recent purchase. We try our best to make sure all of our product pages are updated accordingly in order to provide as much information as possible for the customers to make an informed decision when purchasing from our website as we know that returning items can be an inconvenience for our busy customers. On our website’s product page, you can see all the information relevant to the product, this includes all the features the product has, cut type, fabric content and features, washing instructions, etc. We also have a size chart for our customers to use and make sure they get the right fit, the first time. Please note that sizing may vary with different styles, brands, and cut types.
In regards to the returns cost please review our Returns Page, you will find all the necessary information for returns and exchanges. In order to make things easy for our customers we provide a prepaid label or they can use their own return label.
We are truly sorry that you feel this way and we would like to take a look at your account. Anytime a customer feels like the items are defective, we don't charge for the return label fee, and we can likely refund or waive those charges for you. Please reach out to our Customer Service team with your order number and they will be able to assist you further.
Uniform Advantage - Customer Service Department
101 N. E. 3rd Avenue. Suite 2000
Ft. Lauderdale, FL. 33301
(P) 800.283.8708 (E) custserv@uniformadvantage.com
Visit us Online: www.uniformadvantage.com
What a JOKE! Ordered a jacket that came 2 weeks late and it wasn't at all what it was described as. Cost 20.00, withbtax and shipping, 32.00. To return it was 8.99 plus the packaging was 7.00, so I ended up paying 16.00 for shipping- therefore I'm only getting 16.00 back for something I don't get to keep. What a f--king joke scam.
Started a new job purchased quite a few new pieces from this company uniform advantage was very happy until I received the wrong item customer service was willing to replace the item but told me that I would be not be charged of course not I already paid for the item I ordered two shirts I received a shirt and a pair of pants. I really like this company but how they handled the return not so cool I even asked for a coupon maybe for my next purchase since I've spent over $500 so I might just have to look for a new company a simple mistake turned into a very unhappy customer
I ordered a top and bottom And it wasn't what I ordered. Actually it was a bigger size than what I ordered. These people put a particular sizing tag on these items that were not right. I returned the items and explained to them that whoever did that is deceiving their customers. I was told I was going to get my refund on a particular date. Three weeks past and still no refund. Then they tell me another week and a half! So I told them I was going to report them for fraud. Their tunes changed and tried to charge me a partial of the amount of paid for the items. I told them I wanted all of my money. She explained 10% off next time I order and I told her I will never order from them again and if I don't get all of my money, I will be reporting them as fraud. Long story short, I ended up going through my bank! These people are scammers! Beware!
Overall I am pleased with my scrubs but I wish your sizing was more consistent. I have scrubs that are xlarge, large, and medium and they ALL fit and are all the UA brand! I have had to return items several lately due to fit. Even though I check measurements they still don't fit.
I love the way my scrub feels and where them everyday there so I feel comfortable and I enjoyed them so much I would suggest uniform advantage to my next colleague I love my uniforms and I love the way they fit in feel. In their cheaper than at the uniform store.
The UA butter soft line is the BEST collection of scrubs I own, even compared to the higher end popular brands out there. They're also super affordable and the range of colours is so much better than any other line of scrubs.
I have been a big customer to this company however this is now the second time I have had no product show up when I paid almost $300 dollars. My track number shows no updates, not out nothing! I have been trying to get ahold of someone and the email is down, live chat is out and the phone number I had to leave my number. Im so upset and won't be back! First time shame on me second time shame on them!
Dear Christa B,
We appreciate your business, and we truly apologize for this situation.
We strive to provide a one-contact resolution whenever a customer contacts us regarding an issue with their order. Our orders are usually processed within 24-48 business hours from the time they were placed and shipped according to the shipping method selected.
We would like to investigate the reason why the order was not received when expected and would appreciate you replying with your order number so we may review and resolve your concern.
Again, we are very sorry for any inconvenience this issue may have caused you and would like the opportunity to better serve you.
Best regards,
Uniform Advantage
101 N. E. 3rd Avenue
Suite 2000
Ft. Lauderdale, FL. 33301
(P) 800.283.8708 (E) custserv@uniformadvantage.com
Visit us Online: www.uniformadvantage.com
I recently placed an order, according to the size charts I would need a medium top. I ordered 6 tops and 3 pants. The pants fit fine but the tops were all way too large except one. One was like an XL, one was like an XL and almost down to my knees, the rest fit like larges. I guess my experience was not pleasing.
Good Afternoon Emily,
Thank you for your purchase from Uniform Advantage. I’m so glad that the pants you ordered fit correctly, but, like you, I’m very disappointed that the tops did not.
You wisely consulted the Size Chart & Fit Guide linked to on each one of the individual product information pages on our web site, which we highly recommend that customers do when shopping for styles or brands they have not previously purchased. Please also keep in mind that individual preferences about how tight or loose a garment should fit are also factors to take into account when shopping for uniforms. Additionally, we generally advise women considering items labeled “unisex” to opt for one size down from the size they usually purchase, as these items are intended to fit both men and women and have a roomier cut.
Without information on the exact items that you ordered, I’m not able to see what might have happened in your case. Please give me the chance to research your order and follow up with you. Simply provide me with your contact information and Uniform Advantage account number or order number (if you have it), and I will be in touch.
Sincerely,
Robin Grose
Customer Care Specialist
Overview
UniformAdvantage has a rating of 2.8 stars from 631 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with UniformAdvantage most frequently mention customer service, return shipping and scrub pants. UniformAdvantage ranks 2nd among Uniforms sites.
Since its inception in 1985, Uniform Advantage has grown from having a single South Florida Uniform store to operating 30 Scrubs stores in key cities across the U.S.
In 1994, our company began manufacturing its own line of scrubs called UA Scrubs®. Since then, we have continued to upgrade our UA Scrubs® line to several more unique medical uniform brands to cater to each of our customer's needs and preferences. The UA Scrubs®, Happy Scrubs® and Butter Soft Scrubs® brands have become "standards" for medical uniforms & nursing uniforms.
Since adding a medical scrubs catalog in 1995 and a website in 1997, we continue to provide our style, quality and customer satisfaction to a progressively larger market both nationally and, more recently, globally. In the competitive world of medical uniforms, our name is synonymous with fine quality combined with favorable pricing in both our retail business ventures and web-based platform. No matter what your industry, Uniform Advantage provides quality made uniforms at a competitively lower price. In addition, you will receive the customer care and easy purchasing you need in order to maximize your uniform wardrobe and look your professional best.
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Hi Shawnee,
Thank you for your kind comments about the attractiveness of our scrubs! Here at Uniform Advantage we work hard to offer a wide range of uniform styles to appeal to different tastes and requirements.
I am so sorry you were disappointed by the sizing on your order, however. Without knowing exactly what products you purchased, I’m unable to go into specifics about those items, but it is common for garments from different brands—or even just different lines in the same brand—to fit differently according to the cut and even the fabric used in their manufacture.
We recommend that customers have a careful look at the Size Chart & Fit Guide, linked to on each one of our individual product pages, before ordering a new-to-them style. This chart will give valuable information about the sizing for that particular garment and make choosing the correct size much easier from the start.
At Uniform Advantage we work hard to delight our customers, and I would love to have the chance to help you exchange the items that did not fit. I would be happy to waive the return shipping fee, if that made it easier on you. Simply reach out to me with your contact information and order number, and I’ll gladly be in touch to assist.
Sincerely,
Robin Grose
Customer Care Specialist