Jumped on the cinco de mayo special and placed orders for uniforms and discounted bag. 2 weeks pass and nothing. Reached out three times to customer service, they were polite, to finally get my order. So, my last conversation was 6/14 (remember my order was from 5/5), they were finally able to put my order together and since there were no more of the bag that I ordered at a discount, they sold me an equivalent bag at full price. Seriously? Not my fault you messed up my order. But, whatever. At least I'm getting my order.
THEN! They informed me my order would arrive by 6/16, the 18th at the latest.
My order didn't come until 6/23rd. Will NEVER order from UA again.
I am in need of new scrubs for work so I ordered some from here on 12/9. They didn't ship until the 19th and I am not expected to get them until the 28th. Save a buck on shipping lose a customer for life.
I returned an item that was to small and reordered a larger size but never received it. Need to return another item and reorde it in a smaller size but afraid I won't receive it in time to wear it for the holidays.
I ordered 2 tops and 2 pairs of pants from here. I received 3 tops not in the size I ordered and one pair of pants. Then when I returned the items I only got a refund for 3 items as they said I didn't return the 2nd pair of pant which I never received. I will not order for this company again.
Hi Janelle,
We are so sorry to hear you received the incorrect items on your order, and we would love to rectify this issue for you. When you have a moment, can you please provide us with your order number or give us a call at 800.283.8708 so we may look into this order?
I inquired, via chat, about my order. My order was still processing according to the "track my order" on their site. The site advised that my order was being shipped on Monday, I inquired on Tuesday as to why it still showed processing. I was told that one item was on backorder and they did not know when it would be available. I told them I was never informed of this. I asked that they ship what was available. That was 2 days ago and it still shows processing! I was told they would release the order the next day.
Hi Dawn S.
Please accept our most sincere apologies due to the order delay caused by the back-ordered item. We normally send an email to our customers when this happens and regret that you didn’t receive it.
Furthermore, we’d like to investigate this matter for you and find out what is delaying this order from being shipped. Please call us or send us an email with your order number at your earliest convenience as we are eager to take care of this issue for you.
Best regards,
Customer Service Department
Uniform Advantage
(P) 800.283.8708 (E) custserv@uniformadvantage.com
The manager of the store in front of the Baptista hospital at US 1 helped me this morning and she was really helpful and nice. It was my first time buying medical scrubs and I was unsure about the size and model. She showed me everything she had available in the color I needed and I am very happy with the one I bought.
I am very thankful for her patience and attention.
I was sceptical at first after I read the reviews and placed my order wanted a full refund but I have them a chance and they fit very well the waist is nice and thick not bad at all for the price and shipping was exceptionally good I have made a second purchase from them trying their jackets let's see how that goes I would recommend this site to friends
If you live in Australia don't bothere with this company, $50 extra on your order for delivery and it's been 1 month and they still haven't delivered it. I tracked the parcel and it was attempted delivery 2 weeks ago apparently but the time on it was between business hours where we had the practice open and was definitely not attempted to be delivered. I contacted the company and they told me it was the delivery company in Australia's fault and that was it. Ummmmmm seriously, they could follow it up for me and call the delivery company, I did pay you $50 for delivery. Customer service here is terrible and I won't be buying from here again.
Hello Natalie,
First, I would like to apologize for any inconvenience this situation may have caused you. We always strive to provide great service to our customers. Unfortunately, we were not able to accomplish that in this particular case.
However, we will gladly look into this matter for you and find a resolution.
Could you please provide us with your order number? We will investigate what happened and get back to you in a timely manner.
Best regards,
Uniform Advantage
101 N. E. 3rd Avenue
Suite 2000
Ft. Lauderdale, FL. 33301
(P) 800.283.8708 (E) custserv@uniformadvantage.com
Visit us Online: www.uniformadvantage.com
Stay far away from UA scrubs. Their standard shipping charges will cost you more than a pair of pants. Their UA brand scrubs are no where near standard sizes. I ordered a medium set of mens scrubs and got what seems like an XL. The pants and shirt were extremely baggy and 44 inches long. Not only that, but they will charge you the same shipping cost to return the items. NEVER BUYING FROM THEM AGAIN
I have had the best luck with every purchase of scrubs I have bought from UA and as a vet tech that constantly has to retire my scrubs I need them by the boat load and UA always has my back. I never pay too much and there's always a sale.
Material is horrible. Overall fit is a no where close to any semblance of human shape unless you are sponge bob square pants. Paid express UPS and it took 19 days to arrive.
Hi Ian, We are sorry you were unhappy with the workwear scrub fit. I would be happy to look into the shipping delay and could recommend some better fitting scrubs. Did your order contain embroidery or was it shipped internationally? Please feel free to direct message us with these details.
With this uniform I feel very comfortable, it is light, fresh and does not need ironing.
If you like a tight fit, I recommend ordering one size less than your measurements.
Returned some items for exchange as the sizes were wrong. Still waiting 3 mos later!
Something really wrong with this company's customer service or absence of it!
Uniform Advantage is an excellent source for medical scrubs and accessories and their company runs like a well-oiled machine with outstanding customer service... thanks!
I've been buying UA scrubs for 8 years now and don't want anything else! They are comfortable and keep vibrant colors after being washed. I recommend UA to all health care workers
How did I not know about UniformAdvantage.com before 2021? I've been working in the medical field since 2006 and have sadly relied on a couple stores that sold some not so great brands of scrubs with little variety and forget about actually fitting correctly! UA not only houses all the top brands of scrubs but I can get my pants in petite! No more dragging and ruining my pants within a month! The price stays the same wether you need regular, long or petite length! Their website is so easy to shop on. It is highly organized. So if you're looking for printed tops or solid colors, a certain brand or sale items only you just click on the menu and hit that category. There is also a search bar for more specific searches like for instance if you only want to see " black scrub pants". The biggest and best part of shopping with UA online or using their catalog is that they always have a 20-30% off regular priced items sale going on. One time it might be solid scrubs or sets. And I always get the newest catalog delivered within my order!
I'm trying to return a pair of infinity shoes that are poorly made, but when they were sent, a return label was not included in the package. How can i get someone to help me with this problem?
Good afternoon, Kedra,
Thank you so much for your purchase from Uniform Advantage. Although sorry that you need to return your shoes, I am glad to have the opportunity to assist you with that.
At UA, we like to keep returns and exchanges simple and hassle-free. If the prepaid UPS return shipping label was not enclosed in your order (below the invoice), you have a couple of options to choose from:
As long as you are shipping from the United States, you may print out a return form and shipping label from our website: https://www.uniformadvantage.com/returns/. (This page also gives detailed information about on how to return and exchange merchandise.) The use of our convenient return label has a cost of $8.99; however, it is trackable and insured, which can be very important if the package were to go astray.
You are also welcome to return the items to us via the carrier or your choice. Kindly ship to Uniform Advantage, 777 Douglas Hill Road Suite 100, Lithia Springs, GA 30122 USA.
If you have additional questions or concerns, please contact our Customer Service department directly, and we will be very happy to help. You can leave us a message or live chat with one of our agents directly on our web site https://www.uniformadvantage.com/pages/misc/secure/customer-service.asp. If you’d prefer to speak with us, call toll-free 800.283.8708.
Thank you again for shopping with Uniform Advantage. Your satisfaction is important to us.
Robin Grose
Customer Care Specialist
I just received my order. The sizing of the items was all over the place, but with one thing in common - all were unflattering - similar to a bag or tarp. I can see my underwear through the fabric. These are the "butter soft stretch". The fabric also feels like microfiber - it catches on the skin of my fingers. So I want to return, but the return label is only for 5 items or less. I have to bring the box to the UPS and pay standard shipping rates. That's $20. I'm still going to return the items because I dislike them so much that I'll pay $20 so that I don't have to see them. I'm not going to shop here again.
I have two pairs of scrubs from UA (Butter Soft and Skechers) and they are amazing! So much more affordable than other companies and arguably more comfortable as well. I'm a loyal customer for sure!
I have ordered from UA and the products I received were true to size, made very well and arrived quickly. Would recommend any Healthcare professional buy through them!
Overview
UniformAdvantage has a rating of 2.8 stars from 631 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with UniformAdvantage most frequently mention customer service, return shipping and scrub pants. UniformAdvantage ranks 2nd among Uniforms sites.
Since its inception in 1985, Uniform Advantage has grown from having a single South Florida Uniform store to operating 30 Scrubs stores in key cities across the U.S.
In 1994, our company began manufacturing its own line of scrubs called UA Scrubs®. Since then, we have continued to upgrade our UA Scrubs® line to several more unique medical uniform brands to cater to each of our customer's needs and preferences. The UA Scrubs®, Happy Scrubs® and Butter Soft Scrubs® brands have become "standards" for medical uniforms & nursing uniforms.
Since adding a medical scrubs catalog in 1995 and a website in 1997, we continue to provide our style, quality and customer satisfaction to a progressively larger market both nationally and, more recently, globally. In the competitive world of medical uniforms, our name is synonymous with fine quality combined with favorable pricing in both our retail business ventures and web-based platform. No matter what your industry, Uniform Advantage provides quality made uniforms at a competitively lower price. In addition, you will receive the customer care and easy purchasing you need in order to maximize your uniform wardrobe and look your professional best.
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Good morning, Melody,
Thank you for your purchase from Uniform Advantage. I am so sorry to hear that you have yet to receive your exchange item, and I can certainly understand your disappointment. Without knowing the details, I’m unable to determine what has happened; however, if we act quickly it may well be possible to get you the items in time for the holidays.
If you could provide me with your contact information and the order number or account number, I’d like to reach out to you with a resolution to this issue. At Uniform Advantage we strive to delight our customers on each and every purchase; please give us this opportunity to turn your disappointment around.
Thank you again for shopping with Uniform Advantage.
Sincerely,
Robin Grose
Customer Care Specialist