Very inconsistent sizing leads me to having to return items I paid to get shipped to me and then have to pay to return as well. I used to have better luck with everything fitting the same. Quality of materials seem inferior now as well. I will think twice before ordering again.
I live close to the ua store but they no longer carry the scrubs my office wears. So had to order. When i got the scrubs the too didnt fit the same even though i have the same one just different color. Ua wanted to charge me shipping BOTH ways to exchange for a different size. I don't think we will order through UA again.
I have purchased uniforms from other companies before, but UA Uniforms are the best. I get a good quality product in a timely manner. When I have questions, I have no problem getting in contact with them.
I ordered a jacket, two scrub pants and two scrub tops. It came to over $192.00. This place is not cheap. They sent me the wrong size pants and the wrong size tops. I wanted the "slim fit" in the pants and the regular fit in the tops. They made a mistake and sent me "slim fit" tops and regular fit pants. I contacted customer service and told them about the sizing mistake. I sent back the tops expecting regular fit tops. Again, they sent me the exact same wrong size tops - "slim fit." I do not want "slim fit" tops! How much clearer can I make this? Not only did they send me the same exact wrong size back, they charged me an additional $9.62 for postage to cover the so called "return." I strongly urge you to spend your hard earned money somewhere else. I will no longer do business with this so called company.
I thought this is going to be my go to scrub online store. I ordered top and bottom jogger set but they sent me 2 tops instead. Talked to costumer support and they billed me for the jogger and shipping to have it shipped asap while im returning the other top. Costumer support told me she will make a notation so i will not get billed for shipping. They sent me an email for refund and they again deducted return shipping from that refund. What a horrible company.
Hi Dennis:
I’m so sorry you had a negative experience with your order. I’d love the opportunity to rectify any error on our end and offer the type of World Class service we pride ourselves in providing our customers. Please private message us with your contact info or order number so that I can personally research and get back to you with a resolution as soon as possible.
Sincerely,
Amy Indelicato
Director, Global Customer Support
Greetings,
Recently visited the Sawgrass Mills branch. Great service by Valarie and Kesha, so welcoming and helpful. The outlet needs a larger men's section when y'all expand. Loved the 2 men scrubs I purchased and will be purchasing more from the online store.
Thanks again for the great service!
Yours
Trinidad and Tobago
Customer service is great and uniform options are awesome. I would love smaller size options. The smallest size I find is usually XS and I would like more brands to make smaller sizes for health workers like me.
I ordered a pair of Align knit shoes and a pair of compression socks. I have been wearing them for a week, and I am so happy! The shoes are so comfortable, and have tons of room in the toe area! They are slip resistant, and work so well on that front. They are super cute and comfortable to wear for a full work day. They are also easy slip ons which are great for are great if you're in a rush. The socks are also super comfortable, and the compression works great! They are knee length which helps keep your legs warm if you are working in the cold Operating Rooms. Overall, I am so so happy with these shoes. They are definitely worth the price and are great quality. I highly recommend!
First of all, I love the material of this vest. However the previous style was much more functional and the fit was shorter. This vest came with a removeable hood and was longer. Why a hood on a uniform? Dumb. I needed a good vest, so I threw the hood away.
Dear Mandu O.
Thank you for shopping with Uniform Advantage and for taking the time to share your feedback with us, by sharing your feedback, you give us the opportunity to further improve the quality of our products. We are forwarding your comments to our production and purchasing teams for further review.
Thank you again for your patronage. Your business is very much appreciated, and we will continue to strive for your satisfaction
Uniform Advantage was by far the worse experience purchasing on line that I have ever had!... originally my full order was sent to the wrong address... finally when they sent my stuff to the right address was NOT the full order... I had to contact them AGAIN... to send the rest of the order... please stay away from them!
Hi Maria,
Please accept our apology for shipping your order to the incorrect address initially. I would appreciate the opportunity to identify where our process failed to avoid this happening in the future and to address any additional concerns you may have. Please be so kind as to respond with your contact info or order number.
I appreciate your time,
Amy Indelicato
Director, Global Customer Support
The customer service follow up is terrible. I have been trying to order a very large order with custom logo but after paying for the logo it is no where to be found on my profile and I have tried calling countless times at all different times and nobody seems to know how to upload my logo onto my items. It is very frustrating and nobody seems to know what to do and they all say that someone else will contact you and nothing happens. If time is valuable to you, then this may not be the retailer as I am finding out the hard way. They just give you the run around and they do not seem to care that they are wasting people's time. It's a complete joke. I suppose if you need to just make a quick click and purchase then it might be ok but for anything beyond that. Stay away.
Dear E. C.,
Thank you for shopping with Uniform Advantage. I am so sorry you have encountered these frustrations when trying to place your order. Without the specifics of your order, though, I am unable to research what has happened and follow up with you—though I’d like to. If you are open to this, please send me your contact information and your order number or account number (if you have it) and I will reach out to you personally.
I’m not sure if the custom logo you are trying to use is one that already exists or if it is a new one just being set up. If it is a new one, the initial set-up period (the time for us to get your design digitized and uploaded to the site so that you can place orders with that logo) is generally about 6-10 business days. Additional time may be needed if a physical, stitched sample needs to be mailed to you. (For more information about logo set-up and embroidery in general, please see our web page https://www.uniformadvantage.com/pages/misc/embroidery-info.asp.) Already-existing logos, of course, should be accessible at any time on your account and can be used to order items embroidered in those designs.
Our customer care department strives to provide excellent customer service, and we offer a sincere apology for having missed that mark on this occasion. If you are willing to give us another opportunity to serve you, kindly send me your order details so that I may follow up. Alternately, for a more immediate response, you may contact us either by live chat on our website https://www.uniformadvantage.com/pages/misc/secure/customer-service.asp or by telephone at 800.283.8708 and we will be glad to help.
Uniform Advantage is proud to offer top-quality embroidery of stock logos, custom logos, and lines of text (with many color and font options). I hope we will get another chance to delight you with our merchandise, embroidery, and customer service very soon.
Sincerely,
Robin Grose
Customer Service Specialist
I have been shopping at uniform advantage for years. What I like the most is searching under the category that I wear the most such as Koi and Tooniforms. I can also input my size and it will show me all that is available. I love the emails letting me know anout new arrivals as well!
Love their scrubs! Shipping took a bit long. But overall I'm very happy with the quality, comfort and stylishness of the scrubs. I got the royal blue butter soft. Size S top and S petite bottoms. I'm 130lbs 4'11 and 34C
I purchased uniform from uniform. They did not send me the style that l chose. They mailed me a cheap material with a different style. I returned it. They received it but refused to reimburse my money. I have the returned receipt and the tracking number that shows that they received it.
Good afternoon Nana C.,
Thank you for shopping with Uniform Advantage. I was so sorry to hear that your first purchase was such a disappointing experience for you. Our goal is to delight the customer on each and every order; I apologize for our having failed to do that on this occasion.
I can’t know for sure without the details of your order, but it sounds as if you may have received an incorrect garment. If that’s the case, please accept our sincere apology. We certainly want to ship you out the correct item right away. Please send me your contact information and order number and/or account number (if you have that) so that I can reach out to you personally. Alternately, if you’d prefer a more immediate response, kindly contact our Customer Service department, either via email or live chat on our website www.uniformadvantage.com, or by calling toll-free 1-800-283-8708 (Monday to Friday 8 am to 8 pm Eastern, Saturday 10am to 6pm Eastern). Your satisfaction is very important to us, and we’ll do all we can to ensure it.
If you have returned an item and the package has been received by our warehouse, your refund will be processed within a few business days; the timeframe can vary a bit depending on the current order volume at our distribution center. I’d be happy to research your case and make sure your refund has been processed correctly and expeditiously. At Uniform Advantage we are committed to doing right by our customers. Please do contact us at your earliest convenience so that we can turn your unpleasant purchase experience around.
Sincerely,
Robin Grose
Customer Service Specialist
I needed light gray scrubs for work and found the bottoms I wanted to buy. I added it to the cart and a couple tops popped up as recommended to "finish the look" so I picked one and added it. When they came, they were two different colors and I went to return them. When I asked to be refunded for the shipping charges since it wasn't a mistake on my end, but there's, I was told I couldn't be refunded for the initial shipping which was $10. You can see how frustrating this is. So be careful when buying scrubs from here.
Good morning, Madeline,
We thank you for your order from Uniform Advantage. Though I’m not sure whether this was your first purchase from us or if you have shopped with us before, I am extremely sorry to hear about your frustrating experience.
It is our goal to delight the customer on each purchase, but you were understandably less than delighted when you received your order, as the pieces that you had intended to wear as a set did not match. We are generally very proud of our web site, which suggests items to complete a “look” or set of scrubs in the same fabric and color. (Fabric composition is very for important when matching colors, as different materials absorb the dye differently.) I wish I knew which exactly which garments were involved here so that we could delve into this further.
I’d love to have a chance to turn your disappointment around. If you’re open to that, please send me your contact information and order number (if you have it) so that I can reach out to you directly. Again, I understand and apologize for your frustration. I hope to hear from you soon, as your satisfaction is truly important to us at Uniform Advantage.
Sincerely,
Robin Grose
Customer Care Specialist
I ordered 2 tops one which I like the other I don't. I would like to return but the return policy is poor. The top is $16.99 and I'm being charged $8.99 to return. Other merchandise I have ordered on line from other companies have never charged for returns. Very disappointed. I will never order from Uniform Advantage again.
Good afternoon, Miriam,
Thank you for your purchase from Uniform Advantage. I’m glad that you were pleased with one of the tops you ordered.
We do strive to make merchandise returns and exchanges as hassle-free as possible. If you choose to use the pre-paid UPS return shipping label included in your package, a fee of $8.99 will generally be deducted from the amount of credit you receive for the garments you return. Use of this label is optional, but we recommend it as the shipment is trackable and insured, which can be a lifesaver if the package should go astray on its way back to us.
When returning just one or two relatively inexpensive items, as in your case, many of our customers opt not to use the label we provide but to ship the item back via an alternate carrier such as the U.S. Postal Service. This may well be more economical, though the package may not be insured and trackable. We are happy to process returns and exchanges that reach us by any carrier.
It sounds like you might be a first-time customer with us, and I would love the opportunity to transform your first purchase from Uniform Advantage into a better one for you. If the top you wanted to return is still in original condition and you’d like to exchange it, I’d be glad to waive that $8.99 return shipping fee on this occasion. Simply provide me with your contact information and order number or account number (if you have that), and I will reach out to you personally.
Thank you again for giving Uniform Advantage a try. Your business is important to us and we hope to have the chance to serve you again in the future.
Sincerely,
Robin Grose
Customer Care Specialist
When purchasing the uniform I specifically wanted to order 100% cotton, this site had me under the impression that is what I was ordering. When I received the uniform they were 44% cotton.( not what I wanted)
Hi Gemina!
We are sorry to hear you are dissatisfied with your purchase. Please note the fabric content of all scrubs are listed in the product details shown under the picture of the item. You can also view all our 100% cotton scrubs by searching “100% Cotton” in the search bar on our website. You can view a 100% cotton scrub top at https://www.uniformadvantage.com/pages/prod/568.asp?1=1&frmColor=CEIL and matching pants at https://www.uniformadvantage.com/pages/prod/569.asp?1=1&frmColor=CEIL. Please feel free to return your items back to us within 30 days for a full refund or exchange, provided the items are in original condition and haven’t been worn or washed.
Customer Service Department
Uniform Advantage
101 N. E. 3rd Avenue
Suite 2000
Ft. Lauderdale, FL. 33301
(P) 800.283.8708 (E) custserv@uniformadvantage.com
Visit us Online: www.uniformadvantage.com
The app is great, costumer service is really good too, the website it's very easy to use and cute and shipping it's shockingly fast. The only thing I don't like is when you are on the cart you can't go to the item from your cart, you have to go to the main page and search the item again
My daughter ordered and received green butter soft scrub pants and printed green shirt scrub. Fit perfect. Ordered shipped early. She has ordered gray butter soft scrub pants. Has not received but shipping early. She loves UA.
Ordered from this website on 4th of Jan, paid 94USD for shipping as they said they offered courier. Goods worth about 240USD. Today 23 January, my order is still being processed. It has not shipped. I asked for a refund, and was told it had shipped, then i asked for tracking number and was then told, no, it has not shipped. After all the back and forth, i asked for a refund, they said they will get back to me in 48 hours. 5 days later, there is still no refund, i email again and was told to wait another 48 hours. They wont deliver, they wont refund!
Good morning, Jumoke,
Thank you so much for making a purchase from Uniform Advantage. Our team strives to create a delightful customer experience on each order, and I’m deeply apologetic for our having fallen short of our customer service goal on this occasion.
The shipping charge you mention makes me think that your order is intended to be delivered outside the United States. International orders do take a bit longer to process than domestic ones, simply because of the need to create complete, accurate documents according to the destination country’s customs requirements. However, the time period involved here does seem unusually long for that.
Backordered items can also occasionally hold up an international shipment. Were that the case here, though, we would have advised you via email of which items were on backorder and provided an approximate date on which the items would be available; this evidently has not occurred.
I’d love to have the chance to research your shipment, if you’d let me, to find out the reason for the delay and, most importantly, make sure you receive your merchandise in a reasonable amount of time. Please send me your contact details and any information that you have about the order (such order number and/or customer account number), and I will be happy to reach out to you personally.
Again, I am very sorry that you have had a disappointing experience, and I look forward to hearing from you so that I can work to turn that around. Uniform Advantage genuinely appreciates your business.
Sincerely,
Robin Grose
Customer Service Specialist
Overview
UniformAdvantage has a rating of 2.8 stars from 631 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with UniformAdvantage most frequently mention customer service, return shipping and scrub pants. UniformAdvantage ranks 2nd among Uniforms sites.
Since its inception in 1985, Uniform Advantage has grown from having a single South Florida Uniform store to operating 30 Scrubs stores in key cities across the U.S.
In 1994, our company began manufacturing its own line of scrubs called UA Scrubs®. Since then, we have continued to upgrade our UA Scrubs® line to several more unique medical uniform brands to cater to each of our customer's needs and preferences. The UA Scrubs®, Happy Scrubs® and Butter Soft Scrubs® brands have become "standards" for medical uniforms & nursing uniforms.
Since adding a medical scrubs catalog in 1995 and a website in 1997, we continue to provide our style, quality and customer satisfaction to a progressively larger market both nationally and, more recently, globally. In the competitive world of medical uniforms, our name is synonymous with fine quality combined with favorable pricing in both our retail business ventures and web-based platform. No matter what your industry, Uniform Advantage provides quality made uniforms at a competitively lower price. In addition, you will receive the customer care and easy purchasing you need in order to maximize your uniform wardrobe and look your professional best.
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Good morning, Deborah,
Thank you for your purchase from Uniform Advantage. I’m sorry you’ve had such a disappointing experience so far. Our team endeavors to delight our customers on each and every order, and we work hard to remedy the situation when that does not occur.
Without knowing the particulars of your order, I can’t research what happened to cause you receive the same items back as the exchange. However, I would love the opportunity to transform your initial disappointment into a satisfactory purchase. If the items you received are in original condition and you would still like to return them, I’d be glad to waive the return shipping fee. Simply provide me with your contact information and order number or account number (if you have that), and I will reach out to you personally to make sure that you ultimately receive the garments you need at no additional cost to you.
We do strive to make merchandise exchanges as hassle-free as possible. Please accept our apology that such was not the case for you on this occasion. As noted on our Return Form, when a customer chooses to use the pre-paid UPS return shipping label included in their package, a fee of $8.99 will generally be deducted from the amount of credit received for the returned garments. This fee is to cover the cost of the return shipping. Use of this label is optional, but recommended, as the shipment is trackable and insured, which can be important should the package go astray on its way back to us. However, we are happy to process returns and exchanges that reach us by any carrier or with any shipping label. Please note that the exchange order going back to the customer does not have a shipping charge.
Thank you again for giving Uniform Advantage a try. Your business is important to us. I hope to be able to transform this initial experience so that we may have the chance to serve you again in the future.
Sincerely,
Robin Grose
Customer Care Specialist