I just ordered some scrubs for the first time from uniform advantage. Great scrubs and quick delivery. I did need to return a few of them and replaced them with different sizes and scrubs. A couple of the ones I choose where not available so quick communication with them via email to let me know and provide an opportunity to choose different scrubs.
So I bought 4 tops and 4 pants and a jacket from the St. Louis Store. They did not have my size in store, so they had to send me out my uniforms. When I got them 2 of the 4 pants were a size to large. I spoke with online group and they said I had to return it to the store. I did. I NEVER received a refund for my pants, nor would they give me a credit other than 6 per pant when I spent 30 on each pair of pant. I fought with this company over a month. And they would not return calls, nor give me the correct credit. I would NOT recommend this company to anyone else! If you cant get in store, DONT BUY! This company is FRAUD.
20 emails 4 phone chats later. They tell me some of my order was nit available. I already paid so got 20off I thought. No come to find out they charged me again. Worse company ever. I will go to wallmart from now on. I wasted 160.00 on these idiots
Good Evening Retha,
Thank you for your Uniform Advantage order. Our customer care team tries very hard to provide excellent customer service, so I was naturally very upset to hear that we missed the mark with your order. Without knowing the details, if you paid for your order with your debit card, we initially capture an authorization for the order total. Once your order ships, we withdraw the total amount for the available shipped merchandise. I'd like to research what happened and, more importantly, reach out to you to see how we can make it right. Please give us a chance to turn this experience around. Simply send me your contact information (and Uniform advantage order or customer number, if you have it) and I will be in touch. I hope to hear from you soon.
Sincerely,
Robin Grose
Customer Care Specialist
I placed an order for our medical office, which I had done before, one of the ladies had to ship her shirt back. We already paid $11 to ship the order originally, then they charged 7.99 to ship a $11.99 shirt back. Seems we paid for a shirt we didn't get. Just know if you order from them and need to return something it's better to exchange or they charge you again! Will not being ordering from here again.
Very disappointed in the fit of UA Buttersoft. I ordered 14 UA buttersoft pieces & literally every single piece fit differently. I'm usually a fit between a SM-Med for tops so I always order a medium. Some of the tops fit like larger & I even had one that fit like an x-lg (all the same brand.). There's no consistency in sizing. I spent over $200 with this order & I had to live chat with the company to find out why they weren't shipping my order. Took almost a week longer to get my order than what was originally quoted as my shipping and receive date. Very disappointed in the company & will not be ordering again!
Good afternoon, Whitney,
While very much appreciating your having shopped with Uniform Advantage, I’m sad that you’ve experienced so many frustrations with the sizing of the garments. It certainly can be difficult to find the perfect fit when buying clothing online, especially when it’s a brand, line, or cut that you are not familiar with.
Our signature Butter-Soft garments come in several different lines (original Butter-Soft, Butter-Soft Stretch, Easy Stretch by Butter-Soft, Movement by Butter-Soft), each one with its own particular fabric composition and characteristics. I’m not sure if you ordered garments from just one of these lines or from various, but the fabric certainly greatly influences how a particular item fits.
Every garment that we sell (whether from one of our Butter-Soft lines or any other of the national brands that we offer) has its own Size Chart & Fit Guide right on the item page of our website. The chart indicates the body measurements that each size of that particular style is intended for; it also indicates the inseam length of the pants. This information is intended to help our valued customers make better-informed choices on what size(s) to order, and we highly recommend that our customers always consult this information for each individual garment when requesting new-to-them styles.
Of course, this Size Chart is only a guide, and personal preference on how we like our clothes to fit is also a big factor. Sometimes it’s only by trial and error that we ultimately find clothes that have the fit we are looking for. For this reason, we do all we can to assure that our return and exchange process is as hassle-free as possible.
I am also sorry that your shipment took longer than was originally projected to reach you. Without the particulars of your order, of course, I’m unable to research why this might have been the case, but I would like to follow up on it, if you’d let me. At Uniform Advantage we take customer satisfaction very seriously, and I’d love to have the opportunity to turn your disappointing shopping experience around. Please send me your contact information and order number or customer number so that I can reach out to your personally. We hope you will give us another chance to delight you with our merchandise (our goal on every order), but even if you do not, we’d at least like to leave you ultimately satisfied with this purchase.
Sincerely,
Robin Grose
Customer Service Specialist
I have purchased scrubs from here a few times now. I have not been disappointed. They have a huge variety of patterns, styles and sizes. Scrubs fit great and look good too. I always get compliments on my new scrubs
I love shopping at Uniform Advantage. They have tons of options and styles. My current job didn't have a specific uniform color, so five different pairs for everyday of the week. My upcoming jobs has a specific color, so I'm about to make another order. My favorite scrubs to this day is the Cherokee Iflex scrubs. They are so comfortable and fit nice.
These guys are so awesome when it come AMAZING customer service. I love the variety of brands and the awesome sales you guys do. Keep it up! I highly recommend doing your scrub business with these guys.
This is my 1st time purchasing scrubs online and I am happy with the selection, my purchase, and the fast delivery. Each item I received fit well and looks durable and stylish, so many compliments. I will certainly purchase from here next time I order scrubs
I usually get my uniforms in there store but due to COVID-19 there store hours are limited, so i place my order only and after placing the order i noticed i had got the wrong side so i immediately called customer service just for then to say that ive to wait till the item is received so i can return it. To all this the order had not been processed yed. What a wast of time! Uniform advantage really needs to work on their exchange and returns!
Hi Christina:
For the quickest shipping service possible, your order is processed immediately. Because of this, our system cannot make modifications or cancellations after the order is confirmed. We sincerely apologize for this inconvenience.
As you know, we would be glad to exchange or refund your purchase. I am happy to waive the fee on the UPS Return Label that was in your package so you are not charged for return shipping. We will cover the costs.
Simply respond with your order number; we will handle it on our end.
Thank you again for shopping with Uniform Advantage.
Amy Indelicato
Director, Global Customer Support
Avoid this company and buy your scrubs somewhere else. To avoid heart breaking. They will not accept responsibility for bad scrubs or over size scrubs shipped to u. And will not give you a return label for their fault.
Dear Esther G,
We would like to apologize for the inconvenience caused by the sizing issues that you experienced with your purchased items, and we truly appreciate your time to share your feedback.
We strive to provide a quality experience to all our customers with their purchased items, this is why we decided to add a size chart that is available for all our items, and we strongly advise to follow it to choose the right size as it is updated as per the actual body measurements.
There are times when we waive the return shipping fees, but this may not always be the case, however we do want to make sure that all our customers are happy with our service.
We are extremely disappointed we did not meet your expectations and would like to review your order and find out what went wrong.
May you please reply or contact us via chat, email, or phone with your order number so we can research and provide a resolution?
We are sorry that your Uniform Advantage purchase did not work out successfully. Thank you for contacting us and we look forward to hearing from you.
Best regards,
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
Bought the Buttersoft pants and top. The only soft part is the waist band on the pants. Wish i could exchange the top for a different size, but would be at a cost of $10 on a $27 item because I would need to pay postage to send the item back and pay it again to receive just the exchanged size. It is difficult to gage sizes on a first time purchase from a company not tried before. Wish there was some leniency with first time purchasers on the postage.
Dear Leslie W,
We would like to apologize for the inconvenience caused by the sizing and fabric issues experienced with your purchased items, and we appreciate the time you took to share your feedback.
There are times when we waive the return shipping fees, but this may not always be the case, and exchange orders are shipped for free. However, we do want to make sure that all our customers are happy with our service.
We strive to provide a quality experience to all our customers with their purchased items, this is why we decided to add a size chart that is available for all our items, and we strongly advise you to follow it to choose the right size as it is updated as per the actual body measurements.
Could you please reply or contact us via chat, email, or phone with your order number so we can research and provide a resolution?
We are sorry that your Uniform Advantage purchase did not work out successfully. Thank you for contacting us and we look forward to hearing from you.
Best regards,
Uniform Advantage | Customer Service
I have ordered 2 items recently and had to return them due to not being the correct size. I paid shipping to have the items shipped to me, but if the item doesn't fit, you have to pay more shipping to ship it back, which results in you not getting much of a refund. You lose alot of money returning items. Therefore, I will start using another uniform company since they don't charge me to return something.
Dear Amanda K.
We would like to apologize for the inconvenience caused by the sizing issues that you experienced with your purchased items, and we appreciate the time that you took to share your feedback.
We strive to provide the best experience for all our online customers with their orders, while at the same time encouraging them to select their size based on the measurements shown on the size charts provided for each item as we understand that different brands may have slightly different sizes.
We understand how frustrating it can be to receive something that does not fit and since brands sizes may vary, there are times when we do not charge our return fees, but this may not always be the case, however, we do want to make sure that all our customers are happy with our service.
We would like to ask you to please reply here, send us an email to custserv@uniformadvantage.com, or call us at 800.283.8708 to provide us with your order details and we will be happy to further assist with your return.
We look forward to hearing from you soon and we guarantee you that we will do everything in our hands to make this a better experience for you.
Best regards,
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
Someone stole 2 of 4 of my scrub shirts! Last night I talked to Samantha who said they would replace them! So I called back today and talked to Sara Benjamin and they replaced the 2 and I ordered an extra one! On top of that for my trouble, (Not their fault they were stolen) I was given 20% off my order! So I paid $5 and change for the third! They were so kind amd thoughtful! I love this site and will def be returning! Also I will highly reccomend to my caregiver friends!
Hello there!
In Uniform Advantage you'll be able to find out which scrub is best for you. You'll discover millions of sizes, colours, models, brands, wide range of prices and a lot of things more that will definitely help to find out what is best for you.
Personally I certanly recomend this page.
Lots of love,
Pilar from Argentina <3
Just opened my order, missing 3 pants! I called customer service and they say they have to look into it! This is wrong, I hope they don't charge me for shipping. I need to return my order and I still have to pay extra to return. Beware before buying.
Hi Maria.
I'm sorry your pants weren't included in your first shipment. Sometimes this happens with a back order. I'd like to personally look into your order and get back to you. Please be so kind as to respond with your order number or contact information.
Sincerely,
Amy Indelicato
Director, Global Customer Support
I put the uniform on the other morning and directly took it back off... the fabric doesn't move with you... I wear and XL and this fits like Large... if it wasn't for the monogram I would return the product..
Hello Marlene,
I am so sorry that you had an issue with sizing on this item. It sounds like perhaps you would like something with some spandex or stretch in it. I'll be more than happy to help you find a collection that offers a more comfortable fit for you. Please feel free to share your preferred method of contact and I will gladly reach out to you.
Thank you,
Christian Camacho
Contact Center Operations Manager
"Butter Soft Stretch"? Not soft, not stretchy AT ALL, cheapest fabric - so cheap and chintzy you can actually SEE THROUGH it. I can clearly see the outline of my white bra under pink scrubs. The fabric is stiff and papery- I thought it might get better with washing. The only thing that changed was the pants shrank so much I can't even get them on. Because I washed them, now I can't return them. Tell you what guys, I have YEARS of nursing ahead of me and dozens and dozens of nurse friends. Every single one of them is going to hear about what crappy, cheap, rip-off scrubs you make. So, how's that lying working out for you? And also, all those 5 star reviews on your site have to be FAKE, because A) there's no place for me to leave a review and B) there's no way in hell these cheap $#*! paper scrubs are getting 5 star reviews from real nurses.
Dear Cathy N,
Thank you for taking the time to share your feedback on our product. We are sorry to hear you are dissatisfied with the fabric in your purchased garments, and we appreciate the time you took to share your input.
To better assist you, we recommend reaching out to our Customer Service Support Team at 800.283.8708 or emailing us at custserv@uniformadvantage.com; the team is well-equipped to provide you with the necessary assistance to address your concerns and resolve any issues you may have with the product. Please be sure to provide them with specific details about your experience and mention this email when contacting us back to better assist you.
We value your satisfaction and are committed to ensuring that you have a positive experience with Uniform Advantage's products.
Thank you for choosing Uniform Advantage and we look forward to assisting you further.
Best Regards,
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
I ordered on January 8th and still have not received my order. When emailing this company i get nothing. When i tracked my order a week ago it was in illinois( with is where i live). Now it is in Ohio and has been there a couple days. Don't know if i will order from them again.
Hello, Tina,
We truly appreciate your purchase from Uniform Advantage. I can certainly understand your frustration at seeing some unusual movements when tracking your order. The shipping companies are still not 100% out from under the unusually enormous volume of packages they moved during this past holiday season, and unexpected “detours” do still occur in a few cases, unfortunately.
I’d love to have the chance to track your package and make sure it arrives safely and soon. Please forward me your contact information and any data about your order (order number and customer account number, if you have those) and I will promptly research your shipment and reach out to you personally. Your satisfaction is very important to us at Uniform Advantage, and we want to make sure your order is successfully delivered.
Thank you again for shopping with Uniform Advantage. I hope to hear from you soon.
Sincerely,
Robin Grose
Customer Service Specialist
As a new nuclear medicine student, It's important for me to have everything I need to succeed at clinicals & in the classroom. Whether it be from apparel, supplies, or acessories, uniform advantage has everything I need in one spot. Not to mention the convenience of being able to shop from the comfort of my home and get it delivered to me. I was able to find everything I need and more, to succeed in my upcoming clinical rotations. Will shop here even after I graduate because of how vast the selection was and the ease of it. Thank you!
Overview
UniformAdvantage has a rating of 2.8 stars from 631 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with UniformAdvantage most frequently mention customer service, return shipping and scrub pants. UniformAdvantage ranks 2nd among Uniforms sites.
Since its inception in 1985, Uniform Advantage has grown from having a single South Florida Uniform store to operating 30 Scrubs stores in key cities across the U.S.
In 1994, our company began manufacturing its own line of scrubs called UA Scrubs®. Since then, we have continued to upgrade our UA Scrubs® line to several more unique medical uniform brands to cater to each of our customer's needs and preferences. The UA Scrubs®, Happy Scrubs® and Butter Soft Scrubs® brands have become "standards" for medical uniforms & nursing uniforms.
Since adding a medical scrubs catalog in 1995 and a website in 1997, we continue to provide our style, quality and customer satisfaction to a progressively larger market both nationally and, more recently, globally. In the competitive world of medical uniforms, our name is synonymous with fine quality combined with favorable pricing in both our retail business ventures and web-based platform. No matter what your industry, Uniform Advantage provides quality made uniforms at a competitively lower price. In addition, you will receive the customer care and easy purchasing you need in order to maximize your uniform wardrobe and look your professional best.
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Hello! We would be happy to help you with this issue, but I think you may have the wrong company. We do not have a store located in the St. Louis area. Could you provide more details for the Uniform Advantage location you are speaking of?