Overview
UNice has a rating of 4.5 stars from 785 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UNice most frequently mention customer service, great quality and fast delivery. UNice ranks 2nd among Wigs sites.
Instant Feedback
Good afternoon, I ordered my wig and it went to an old address, I contacted customer service they were very helpful and attentive and nice it didn't take long for them to verify and get my wig to me the next week, so I think you very much it's exactly what I ordered and will be sending pictures soon as I wear it thank you again will be purchasing again
Very easy to order and I love the how-to videos that I can refer back to but what I received didn't look a lot like what the model in the video had and I ordered the exact wig. Also, it took so long to come that the event that I ordered it for had already passed, and it took too long after repeated call to the post office.
Very easy to order and I love the how-to videos that I can refer back to
My go to hair place for my extensions. The quality keeps the hair manageable for months
Hair is so beautiful and soft will buy over and over and bi have 3 times
My shopping experience was good! I like that coupons are available!
They kept me informed when one of my wigs would be delayed. For me this made me feel like they cared about me as a person and not just another customer. Looking forward to future purchases!
I had some questions and concerns regarding this wig and customer service always addressed them. I began wearing it and LOVE IT! It's so soft and beautiful. Will order again.
Quick and easy! I had a great experience because the wig is exactly what was advertised
The Unice representatives were incredibly understanding throughout my return process, and they were so accommodating when I needed to switch my order. Great customer service is something I always look for in a company, and Unice definitely delivers! I've already made five purchases, and I'll continue to be a loyal customer.
Prices kept changing as I went to pay for it also gifts that was given at set price disappeared also was told it was a 72 hour shipping ordeal turned out they had to style for 7-10 days stupidest thing I've ever heard. Won't order again from here
Hi, Sharda, we are so sorry to for the late reply, and we should do apologize to you for such inconvenience. And the wig you ordered is our new-in style wig which could take a little longer time to get ready, so we contacted you and offered estimated time for waiting and some options to get exchanged. But you could be not pleased about the hair we recommend and asked us to cancel the order. And we have canceled the order and refunded your money, later you will receive the screenshot of refund.
Please take our sincerest apology, and please trust that we never meant to upset you in such way. If possible, pls give us another chance, we won’t let you down this time. And our specialized service customer will talk with you directly if you have anything else.
Sincerely,
The UNice Hair Team
Prices kept changing as I went to pay for it also gifts that was given at set price disappeared
I have been a loyal customer for a few years. I have very sensitive skin and this is the only company whose product has not caused any issues for me. The customer service and shipping is always courteous and fast. Highly recommend!
I had a great shopping experience and my wig was delivered in less than 72 hours as promised. The quality of the wig was great as well.
I love a site that's easy to use. Checkout was simple. Good job.
I placed an order for a wig on Sunday, knowing that it would be delivered in 72 hours. I then received an email that my item was no longer available. I had an event that Saturday, so I knew that I would get it on time, but when the wig was not in stock, customer service reached out and said if there was another wig that I wanted that they would make sure it got shipped out as soon as possible when I say we were down to the wire and I got that wig on Friday afternoon. I was so happy customer service was amazing the entire time they stayed in contact with me until the item shipped.
As for me, l was a little confused at first, on how to order what l wanted.
I order hair paid for 2day shipping only to find out they were having issues at the warehouse and it wouldn't make it. I was offered to have it shipped from china but that would take 4 to 5 business days which didnt help me at all. Then i was told it the issue was because they didn't have the inches i requested and i had to either go down to 14inch which is a no or up to 24inch. So we opt for 24inches i had to pay an additional 43 dollars for the size difference. It super hard to get to communicate with anyone here i had send several emails before i got a response. Down to the wire i ordered on the 11/4 i recieve it on the 8th. On the plus side the hair I Love. Love. Love.
Hi, Tamisha, so glad to hear you loved our hair. But so sorry for the inconvenience. Because we have several warehouses, one in China, several in US. Only the hair available in US’s warehouse can do express shipping, that’s why we contacted you to change the warehouse and issued the express shipping fee back. But we noticed that you need the hair in hurry, so we exchanged to other hair and cover partial difference price for you as compensation. Then we shipped the hair you agreed to change to by express shipping still, that’s why there is no refund for express shipping, and glad to see that the package was shipped out on 7th and delivered on 8th. But we still say sorry for this inconvenience.
Please take our sincerest apology. Please trust that we never want to upset you in such way! If you need anything else, please let us know, our specialized service customer will talk with you directly asap.
Sincerely,
The UNice Hair Team
I have been a loyal customer of UNice Hair for some time now, and I keep coming back because of the amazing hair quality and outstanding customer service. The hair is always soft, manageable, and lasts a long time, making it a great investment.
Recently, I had an issue with one of my orders, and the customer service team went above and beyond to help me resolve it. Their professionalism, quick response, and willingness to assist left me very satisfied.
As a beginner to wearing wigs, each purchase has exceeded my expectations. The hair is easy to style, and I always feel confident when wearing it. I highly recommend UNice Hair for anyone looking for quality products and excellent customer service!
It was very easy with a lot of helpful instructions to guide me to complete my order. My wig is beautiful and I will be purchasing more wigs. Thank you!
We believe perfect hair is a reflection of confidence. Confidence makes you feel empowered; it is part of how you express yourself. Because UNice understands how you wear your hair, we provide the most comprehensive options to suit your style, whether for a girl’s night out or a professional meeting. You CAN NOT BE DEFINED and should not be limited.
Works of art are what we create. We devote significant resources to technological innovation and product development to meet your evolving needs. Our hair is fuller and lasts longer, groomed using industry-leading methods to produce the best natural look and feel. Our HD lace cap uses only Swiss lace, hand-sewn with minimum knots, offering the most comfortable and breathable option on the market.
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- Culver City, CA
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Business History
UNice has a strong supply chain management system to meet huge demand. We have 20,000 square meters factory, and 4 warehouses in 4 countries-the U.S., China, Nigeria, and France to provide the most efficient distribution services for customers worldwide (Shipping from the U.S., deliver within 3 days; Shipping from China, deliver within 5 days).
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Donna, we are so sorry for that you don’t like the free gift, but please let us know what you don’t want for the free gift before shipped out. So we can remove it and put other random gift, like the robe we sent you. And we indeed thanks for your liking about our brand in the first place. And our specialized service customer will contact you to help you to fix the problem asap. If you need anything else, pls contact us freely.
Sincerely,
The UNice Hair Team