Overview
UNice has a rating of 4.5 stars from 784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UNice most frequently mention customer service, great quality and fast delivery. UNice ranks 2nd among Wigs sites.
Instant Feedback
Great. Quick and excited for my delivery
The hair, the lace, perfection! Definitely love this purchase
Good website I liked free shipping, the hair could be softer I'm unsure if it will tangle later, I'm concerned it might. Kinky straight hair is tricky like that. Well constructed wig though and good for the price if the hair lasts. I'll have to update on that
Quick and easy to use the site. Shipping took a little longer than I expected but it was worth the wait
Trying to figure out how to make it work for the size of my head. The additional strap is a plus but not sure where to place it. As for glueless it is not. That's why there is glue type. Other then that wig is nice and light.
I purchased the wig in Oct 2024 and was putting it on in November 2024. To my surprise the wig was practically bald in the front. I disputed on affirm after making three payments on it. It took months to get results for my refund, which was denied. Unice has the product so they have my money plus the product. I'm stuck with nothing and this just isn't fair. They have texted me telling me that they reported the last payment as delinquent. I plan to see what else I can do to resolve this. I just thank sitejabber for allowing people like me who get the short end of the stick.
Ordering from you guys for three years and I love their hair and the quality and how the hairline looks so natural. I also love that if there's anything shipping related return or exchange, I have no problem with them.
I love their marketing they are relentless. However, what u received is not true to purchase. It says 16" but it looks 10-12" it's barely shoulder length. I thought the curly pattern was bigger. I would really like a longer wig. Not sure what happened to my other wig. It's thin also. The ones online look fuller.
Hi, Liz, we are so sorry to hear that, but we checked your order, what we sent you is same with the one post online, it is 16inches kinky curly wig, not 10/12inches. And we can promise that the hair we sent you is 150% density hair, the hair in the picture look more fuller because the model styled the hair. But we have great returning policy, if our customer don’t like the hair they received, returning is totally accepted. So our specialized service customer will talk with you by email directly asap. If you have anything else, just let us know, we will help you out asap
Please take our sincerest apology, because what we pursue all the time is our customer’s satisfaction. Pls trust that we never want to upset you in any way!
Sincerely,
The UNice Hair Team
I love their marketing they are relentless.
After the disappointment with the first wig out of stock, they went above and beyond to make sure l got a another wig instead and they made me feel special, just hoping that l get this wig on time for my birthday, customer service was great, l will be doing more business with them,thank you
This is the worst wig that I've purchased. The section over both ears was the worst! I will never purchase anything else from this company! This wig was not as described!
Hi, Stephanie, we are so sorry to hear that, but our hair is 100% human hair. We can promise what we sent to our customer all have great quality. And we indeed thanks for your liking about our brand because we noticed you bought so many times from our company. And we do feel sorry that the wig didn’t meet your expectation about the quality, which we didn’t expect. And please trust that we have no reason to send any bad hair to our loyal customer. Because we do cherish all of our customers, not to mention our loyal customer.
Please take our sincerest apology for the inconvenience, our specialized service customer will talk with you directly asap. And we have great returning policy, if you don’t like the hair, returning is totally accepted.
Sincerely,
The UNice Hair Team
Haven't received my order or credit from my last purchase 😕
I was a skeptic. The marketing, the communication - all of that was so grand I figured surely the hair must be just "ok" to possibly be able to supply quality to the thousands of people daily lol Oh but I was wrong. The hair quality and wig (overall) even impressed even my extremely skilled and picky hair stylist! THIS WIG IS PERFECTION.
Shopping was quick, and the description and pictures were visually pleasing
I recently purchased a wig from UNICE, and although it hasn't arrived yet, I've been impressed with the ordering process so far. The website was easy to navigate, and customer service has been responsive and helpful with any questions I had. I'm looking forward to receiving my wig and seeing the quality for myself! Based on my experience so far, I'm hopeful it will meet my expectations.
Love the extra discounts and fast delivery. The hair is gorgeous wish it was a bit more full but overall was impressed with quality of hair
The customer service representative really helped me in the process of paying my hair. The representative communicated with me all through the process and I appreciate the companies effort in making sure their customers feels seen and heard. Will come back to leave a review when I get my hair. I know it is going to be wonderful.
Easy and fast just as expressed on the website. I originally purchased a different item that was not in stock but the item I received was night. I look forward to future purchases.
Great stuff can't wait to try it out been following for a while so now I'm trying this brand
This is the 2nd wig that I have purchased from Unice. After ordering from another company, it was stolen after it was delivered to my front door. I'm going on vacation and wanted to change up my look. So I had to order a new and decided to return to Unice. I messaged them and explained my situation. It arrived quickly and didn't get stolen. Customer support was very supportive and friendly.
I had a problem with my first order it did take some time for someone to get back to me but once they did get back to me the customer service was great they helped me and reassured me about everything the hair is super soft there is a slight smell so obviously you might want to wash it if you don't like the smell but other than that the wig is amazing I've been a customer for a couple of years now and don't get my wigs anywhere else but from UNice other than that they have amazing hair
The order took longer than expected but it arrived in a decent time frame.
We believe perfect hair is a reflection of confidence. Confidence makes you feel empowered; it is part of how you express yourself. Because UNice understands how you wear your hair, we provide the most comprehensive options to suit your style, whether for a girl’s night out or a professional meeting. You CAN NOT BE DEFINED and should not be limited.
Works of art are what we create. We devote significant resources to technological innovation and product development to meet your evolving needs. Our hair is fuller and lasts longer, groomed using industry-leading methods to produce the best natural look and feel. Our HD lace cap uses only Swiss lace, hand-sewn with minimum knots, offering the most comfortable and breathable option on the market.
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- Culver City, CA
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Business History
UNice has a strong supply chain management system to meet huge demand. We have 20,000 square meters factory, and 4 warehouses in 4 countries-the U.S., China, Nigeria, and France to provide the most efficient distribution services for customers worldwide (Shipping from the U.S., deliver within 3 days; Shipping from China, deliver within 5 days).
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Denise, we are so sorry for inconvenience we made before, but we can promise that our hair is 100% human hair and what we sent to our customer all have great quality. And we indeed thanks for your liking about our brand in the first place. And we do feel sorry that the wig didn’t meet your expectation about the quality, which we didn’t expect. And we are so sorry for the whole bad experience.
Please take our sincerest apology for the inconvenience, our specialized customer service will contact you to fix the problem asap. If you need anything else, pls contact us freely.
Sincerely,
The UNice Hair Team