UNice Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality of products, particularly wigs, and the effectiveness of the user-friendly website and app. Many reviews highlight the helpfulness and responsiveness of customer service, especially in resolving issues related to orders and shipping. However, concerns about shipping delays and inconsistent communication have been noted, with some customers expressing frustration over unresponsive support during critical times. Overall, while the product quality fosters loyalty, improvements in shipping practices and customer support responsiveness could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Was contacted by customer service that rhe wig I ordered was out of stock. They let me know the had the same one in a longer length and asked if I would take that. I said yes but didn't feel I should have to pay the difference in price. They agreed and covered the extra price! That's great!
Not only is the wig very beautiful, soft, great quality that I needed for preventive hair care; the customer service is supreme as well. I had some issues receiving my package, no fault of UNICE, but they were willing to help me locate with USPS, which they really didn't have to. Great Custom Service... The best wig I've gotten in a long time, I'm pleasantly surprised.
I needed to cancel my order because I chose the wrong product. It was impossible to cancel. I literally tried contacting through online chat, their phone number, emailing them, their Whatsapp even! The cancel button on their website doesn't work, their phone number is fake and is apparently "text only", and the website chat was just a robot who offered generated responses, their Whatsapp and email did not respond to me. So many methods of contact, and nothing! Why does the order cancel button not work? Finally after a day, they contacted me through text and asked me what they can do to fix it so I won't cancel. What? I literally explained through five methods of contact that it's because I purchased the wrong item, but all you can ask me is what can we do to help? So, so disappointed. Please note the terrible grammar their customer service uses, but when replying to bad reviews on here they have all the vocabulary in the world.
Be aware once they have your money, it's very hard for them to let it go. To cancel an order they keep asking me why instead of respecting my wishes.
For this reason I want nothing to do with them. Such bad customer support makes me afraid of anything else going wrong. Can't take that chance.
The hair is very soft feels like your own hair you can work with easy.I orderd already again. Thank you to Unice Team your support is great
I have been buying wigs from Unice for many years. The customer service is very reliable, and the wigs come fast. If you run into any problems, they try their best to assist you. I love the quality of the wigs and will continue to buy from Unice!
The Unice service team contacted me immediately when there was a potential discrepancy with my order. The issue was resolved in less than 24hrs and the team was very responsive. I had a great experience!
I received prompt and helpful text messages from customer service. Well I enjoyed the wig quality, it did not fit my head and customer service was able to provide me with a refund immediately upon receiving my return. The representative was helpful and courteous.
I would recommend this company as your go to company for hair products because their products I find are good quality. They always have coupons available so you can save money upon purchasing. They also have great communication. They alway respond to my questions about the products and they're always polite. Just all in all a hassle free company that will make sure you're satisfied with your purchase at the end of the day. If you ever have an issue just communicate that to them and they will help solve your issue. This has been my experience with Unice Hair and hopefully it will be yours as well.
Unfortunately, I did not receive my first package, so I had to reach out to customer service about the mishap with FedEx. After speaking with an agent, they ensured my satisfaction by shipping out a new wig. Although it was shorter, I am happy to have received something! Their support was extremely helpful, and I will definitely be shopping with them again soon. 😁
I ABSOLUTELY LOVE MY NEW WIG! I ordered the 7x5 Water Wave and it is everything! It looks exactly like the picture! I'm very happy with my purchase! You have a forever customer!
I Had The Best Experience With The Customer Service Quality. It Was Great. I Am Pleased I Was Taken Care Of Properly.
This is not a promo the customer service was amazing I ordered the wrong wig not only did they exchange the wig for a new longer wig they gave me a discount! Also amazing fast shipping I received my wig literally by the day I needed it, full density and easy to install. Will definitely recommend and continue to buy from Unice
I love this wig so much my hair blended so well with it I will definitely be ordering it again in a 24 inch next. I love how airy this hair makes me feel.
This hair is soft and it gives you a natural look too，
This is such a cute wig, I get a lot of compliments each time I wear it. I love the wave texture, looking so beautiful. And this wig is really suitable for glasses wearers with the C ear tab, so amazing~
The hair has NO Tangling, NO smell, and NO shedding, knots are small and the lace is thin, and giving melt. The curls are better than I expected I just love the whole wig. The color is vibrant,exactly as shown in the pictures I've，
Their shipping is also very fast, from the purchase to the receipt of the package only 2-3 days, customer service staff took the time to answer questions, great.
I am pleasantly pleased with the state of the lace. It was realistic,easy to maintain, blended wonderfully the baby hair is styled and precut which made my experience convenient.The edges were pre-plucked. I used a small amount of foundation for the part, and applied very little to perimeter, around edges. The hair is a very nice quality, True to length and density meets 200% density described. Thank you Unice.
I needed to make changes to my order. They provided speedy and courteous customer service!
This is the best purchase I've made in years! The wig is amazing! Soft, no smell, extremely full just the way I like it, lace is awesome, curl pattern is phenomenal. Definitely ordering again!
The hair is soft, doesn't shed, and can be curled and flat ironed. I washed it before installing, and it maintained its volume with minimal hair loss. Highly recommended!
Let's just start off with the shipping.
I ordered it Wednesday, July 3. It shipped Thursday & I got it Friday morning/afternoon. My mind is blown absolutely astonishing shipping service. The hair is super pretty, very soft, I love the blond highlights. Upon opening it, I wasn't sure about it but then I gave it a few hours and I began to love it. I think it's only because I'm used to super curly hair rather than body wave, and I'm also trying out color so it was an adjustment. But I am loving this wig! And I'll be a returning customer for sure! Get ton of compliments on it, if you're still reading and not buying what are you doing? GET IT.
From the business
UNice is specialized in premium quality 100% human hair wigs, weaves and extensions, etc, and all products are manufactured in-house. Our target customers are mainly African American women in North American area.
We believe perfect hair is a reflection of confidence. Confidence makes you feel empowered; it is part of how you express yourself. Because UNice understands how you wear your hair, we provide the most comprehensive options to suit your style, whether for a girl’s night out or a professional meeting. You CAN NOT BE DEFINED and should not be limited.
Works of art are what we create. We devote significant resources to technological innovation and product development to meet your evolving needs. Our hair is fuller and lasts longer, groomed using industry-leading methods to produce the best natural look and feel. Our HD lace cap uses only Swiss lace, hand-sewn with minimum knots, offering the most comfortable and breathable option on the market.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Naomi Edouard
This is Unice hair company
We'd like to express our regret for bringing you an unhappy experience.
Due to the weekend holiday, we may not be able to respond to the message in a timely manner, which has caused some delay in cancelling your order.
The reason why we ask you to cancel the order is that the order has not been shipped at that time. If you need, we can help you modify the order.
And after you click Cancel order in your account, our system automatically blocks the order, but it needs to be deleted manually.
Now the order has been deleted, and we will refund you in the next few days.
Feel free to leave your questions by emailing:support@unice.com, or through the online services at the bottom right corner of the website home page, we'd love to make every effort to turn your experience into something better.
UNice sincerely wishes you happiness, cheerfulness, and success.
Sincerely,
UNice team