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    UltraCell.co.uk

Corporate Values

Overview

UltraCell.co.uk has a consumer rating of 2 stars from 4 reviews indicating that most consumers are generally dissatisfied with their purchases. UltraCell.co.uk also ranks 70th among Batteries sites. The most common issues with UltraCell.co.uk are around returns, which are more complicated than expected by some customers.

  • Service
    2
  • Value
    2
  • Shipping
    2
  • Returns
    2
  • Quality
    2
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How would you rate UltraCell.co.uk?
Top Positive Review

“Good but Inconsistent”

Mustafa A.
4/17/16

Ultracell (UK) Ltd has good VRLA batteries and their prices are reasonable. They have a good website in multiple languages such as English, French and Spanish... but not in Arabic...so boo! for that. Otherwise it's a good company overall.

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Top Critical Review

“Their warranty is fake!”

Abdu B.
6/10/17

They said they would give me 12 months of warranty, but every time I tell them I have some returns from my customers, they would ask me to fill out a form, then based on the information, they include that it's a "user problem", so they would decline all our returns.

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Reviews (4)

Rating

Timeframe

Other

abdub
7 reviews
5 helpful votes
June 10th, 2017
They said they would give me 12 months of warranty, but every time I tell them I have some returns from my customers, they would ask me to fill out a form, then based on the information, they include that it's a "user problem", so they would decline all our returns.
mohammedz10
2 reviews
6 helpful votes
February 22nd, 2017
My customers not happy when I sell Ultracell...they like price, but quality is bad. Now my company only sell canbat brand

Tip for consumers: good if you need cheap battery, but quality is very bad for long term business

mustafaa12
5 reviews
10 helpful votes
April 17th, 2016
Ultracell (UK) Ltd has good VRLA batteries and their prices are reasonable. They have a good website in multiple languages such as English, French and Spanish... but not in Arabic...so boo! for that. Otherwise it's a good company overall.
mustafas14
5 reviews
3 helpful votes
November 26th, 2016
I have a small store in Cairo and we used to sell a lot of Ultracell batteries, but we had too many customers very mad because the battery stops working after a month. Anyway, we replace it to the customer because it comes with "12 months warranty". However, every time we try to inform Ultracell of the damaged batteries, they request us to conduct soooo many tests, take so many pictures and fill out lengthy forms. It's like they want us to be sick of the process and discourage us to send batteries for replacement. The bigger issue is that after we fill everything out and complete the requirements, most of the time they reject our warranty claims because they "concluded that the issue was not related to a manufacturing defect"...so we end up replacing batteries for customers and we don't get anything back from Ultracell... some months we were operating at a loss.

Thankfully we came across an ad on TV from Canbat and we contacted them immediately. We know sell Canbat batteries only and we are rarely getting any returns, maybe once every few months. More importantly, Canbat replaces any defective battery in our next shipment without the need to go through the lengthy process. Thank you Canbat and sorry Ultracell, but the truth needs to come out!

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About the business

Ultracell, located in Liverpool, UK, was established in 1999 and has since developed into a global leader in Valve Regulated Lead Acid (VRLA) batteries, with a long established and growing customer base. As well as a substantial share of the UK market...

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