Hasan S.

I have a small battery store in Cairo and we used to sell VRLA batteries from Ultracell UK., but now we only sell Canadian batteries from Canbat. Our customer satisfaction has improved so much! Not only does Canbat offer competitive prices, but their quality and warranty terms are by far better than Ultracell in the UK. Thank you Canbat :)

High quality - excellent service - smart people

I think the title says it all... and one more thing that bothers me is that every time I call the company, the person I am looking for is unavailable. Either in a meeting or on lunch. I'm always asked to leave a voice mail or to send an email... but sometimes I need answers quick because I need to make decisions... anyway the battery is good, just a little pricey

These guys are really nice and provide very good customer service, but their batteries are just not great.

I have a small store in Cairo and we used to sell a lot of Ultracell batteries, but we had too many customers very mad because the battery stops working after a month. Anyway, we replace it to the customer because it comes with "12 months warranty". However, every time we try to inform Ultracell of the damaged batteries, they request us to conduct soooo many tests, take so many pictures and fill out lengthy forms. It's like they want us to be sick of the process and discourage us to send batteries for replacement. The bigger issue is that after we fill everything out and complete the requirements, most of the time they reject our warranty claims because they "concluded that the issue was not related to a manufacturing defect"... so we end up replacing batteries for customers and we don't get anything back from Ultracell... some months we were operating at a loss.

Thankfully we came across an ad on TV from Canbat and we contacted them immediately. We know sell Canbat batteries only and we are rarely getting any returns, maybe once every few months. More importantly, Canbat replaces any defective battery in our next shipment without the need to go through the lengthy process. Thank you Canbat and sorry Ultracell, but the truth needs to come out!