CeX UK

I went to the Canterbury shop, got served straight away by a very helpful staff member. Although I couldn't find all that I needed, I was suggested another store that could possible have what I needed. Very pleasant young man I didn't get his name but his staff number is *******

I brought a apple MacBook Pro for £285, saw it working in store and took it home only to turn it on and see a blank screen with a file icon in the middle. Went to YouTube and it became obvious that their was a fault.
On returning to the store at 09.00 the next morning I was told I would have to wait until 14.00 to get a refund (strange because they took my cash straight away).
I was not having that as my car was parked and costing two pounds an hour CEX would not pay my parking so it cost me £6 in parking to wait for a refund and my own personal time.
CEX supposedly check all items which is why I buy from there, I had a warning sign when I saw that they had bulked brought PS5's and were selling them at twice the retail price taking them from customers who could of brought them at retail price disgusting.
In short I will never use this outfit again the pandemic has changed their values and now the customer is fair game when it comes to profit.

Will entice you with their shiny items, convince you to buy and pay for them with your hard earned cash, kick you when you least expect it, rob you, and then spit on your helpless soul as you try to grapple with what has just happened to you. Slimy slimy company. Rather give the money to a begger! Stay away, far far away from this hell hold of a company. Evil is way to friendly for the despicable cretins running this place. I'm off to Gregg's instead.

Avoid this place, the warranty is false its never honoured if anything goes wrong with the product you've purchase from them, they never take any responsibility. They also say they test their items.whoever is doing the testing can't be doing it correctly. I used CEX because of there apparent warranty which was attractive but proved to be a waste of time and money. Now left with a £270 phone which doesn't work, it broke the day after. Due to my work circumstances I took it back 11 days later. Either way it states in the terms and on the reciept if phone becomes faulty through normal use and its within 30 days they will repair or replace. Yes off course they will lol. No not at all! They put all the blame on me and said the phone became faulty in my possession, a load of made up rubbish. The phone was not fit for purpose it lasted 1 day. They didn't even take it in for testing, they just tooked in the charge point and claimed water damage as a get out clause. The water damage was obviously from before i purchased the phone but the walthamstow shop manager remained incredibly ignorant. I'm still boiling what waste of time money and a load of stress. Please avoid them at all costs. I feel conned and scammed. Don't use them it will cause u extreme stress.

Purchased a folding phone form them (thought the Fold 4 would have sorted the early issues). After 51 days the inner screen developed an issue and the fold bled. I returned the phone to CEX but as the screen turned on although not useable they have refused to cover it under their warranty, citing accidental damage. Don't buy a foldable for them they don't cover it, they are aware of issues with the internal screen and deem any problems to be down to excessive folding (folding is what the phone is designed for!) which is an accidental damage issue. I now own a £1000 brick. Despite this CEX continue to sell them and will continue to do so, great ethics! Thanks CEX after many years of loyal custom I won't be using you ever again.

I ordered an Ipad from here. Cex has sent me a completely different Ipad that is not part of the company. When I went the the Cex store for a refund they said I received the wrong Ipad and didn't help me at all to get a refund despite Cex sending me the wrong one, the staff are horrible. None of the staff helped me with anything even though they made this mistake. Never had such a bad experience before. Will never buy from here again, terrible staff. Store manager is horrible as well and didn't try to help me at all. I contacted customer service but they kept saying that they didn't send me the wrong Ipad despite me having proof that I received a different Ipad from the one I ordered. I do not recommend anyone to buy from here, they are a scam.

Possibly the worst shop (if that's what you want to call it) in the country! They'll give you next to nothing for your goods & sell them for an incredible profit. Photocopied covers on DVD's with no notification, wrong DVD's in the box (really pisses me off when I have to return to the same shop three times to get the right disc that I've paid for). West Bromwich is the WORST of the branches. Dopey staff that have never heard of customer service & have a couldn't care less attitude! Won't use these rip off merchants again!

I gave them a practically new Nintendo switch with a singular scratch, checked everything before hand due to many bad experiences in the past, and we were told to wait an hour and when we came back they denied it and said the battery was broken, when we checked everything was fine and now we have brought it home and it is now not only not charging but now has a brand new scratch and a dirty screen

I bought a second had iphone 6 from a CEX store. I had it for 6 months and then one day it stopped turning on. I took it to the CEX store with all of my receipts and was told they could not try to fix it or refund the warranty because it had been water damaged. While in my possession, the phone never got wet and was not taken into humid areas. I was very careful with the phone because I do not have enough money to purchase another one. I found the absolute refusal of the staff to help as unacceptable, even if the phone had somehow been water damaged it is clear that this did not cause the phone to break. I will never shop here again - I lost over £300.

They say they give the best prices to their customers but it is simply a lie, They would buy games off of people for around £3 and then sell the game for about £20, they're ridiculous and think every person that enters their store are stupid. Also they're completely overpriced retro consoles are becoming more expensive yes, but an unboxed SNES system is not £60+ at most they're worth £40, but they would only give you £15 if you trade one in.

Terrible shop in East Kilbride. Will never return to this shop. Went in 11 days ago and asked for a samsung plug as I had found my phone was only charging slowly just using a wire pluged into an extension cord. Was sold a samsung plug and cable. Tried it but same problem with these. It only charges phone slow. Tried to return today to be told that I could only return for credit as it was more than two days. Under the low, as I was sold something unfit for purpose, I am entitles to a full refund up to 30 days. They dont even have a refund posted on their wall. Needless to say, I will never return to this shop again. I lost £11, but you have lost a customer.

Fobbed off with excuses, refused to replace a faulty battery on my daughters mobile phone under the 24 month warranty. When shipped packaging dreadful, sold the phone with a faulty siri, and at the Uxbridge branch lost the sim card to the phone and humiliated my wife and daughter in front of other customers.

CEX are happy to deduct £1 off a trade or cash sale if your disc has a tiny scratch, they claim it covers disc cleaning... have you ever seen a disc cleaner in any store? No. They dont clean anything, they deduct the £1 and put the item out for sale. The amount of disc based media ibe bought with heavily scratched/soiled discs is unacceptable. Also, why do they think its ok to sell heavily damaged items? Ive seen video game boxed that look like theyve been towed by a car down the motorway, also they seem to think its ok to sell games/DVDs with photocopied covers. On a side note, their prices are daylight robbery in most cases, very poor in-store service. Unpredictable online services, and why separate a bundle? If I buy a Halo exclusive console I expect the game to be included, but no, they take apart gaming bundles and sell them separately. Garbage store, so many decent stores have closed down over the years but these parasites are surviving somehow.

Paid £2.3k for 2021 MacBook Pro 16. After a week started having serious issues. Took it back. They did tests what I can only assume was on a windows XP system. As to them it was 100%. Took it to apple Watford 2 days later report. Memory issues repair will be £700+ so now in a legal case with these people. Beware and I mean beware. Their 2 year warranty isn't worth the paper its printed on.

A few dishonest staff members, basically stole from me, went in with a box items, sent me back a couple of times to get more stuff. Then saying they can't buy the items cause of a fault which was understandable! Later the box and cables are missing and a couple of items not working. Fuming! Used this store afew times in the past and the staff were great, this time new staff, big problems! Directors or Ceo's, sort this store out, disgraceful. The one star is because of previous staff.

I bought an refurbished ‍ iPone 12, it arrived very quickly and looked in perfect condition till I tried to use it, calls went straight to voice mail, texts, and WhatsApp no notifications, I was told it was a system error problem, so they refunded me, payment came back quickly, so I bought an iPhone 11, guess what? The same as the iPhone 12 so I have been without a mobile phone for 2 weeks now. I questioned do you check the phones before sending them out? I was told "No, we check them when they arrive" I won't be wasting my time with them again, refurbished my foot, it seems they receive a phone and just sell it straight on, if it was refurbished they would know there was a problem wouldn't they ‍