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Milly Bridal UKReviews 691

3.7

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Milly Bridal UK Reviews Summary

The company enjoys a generally positive reputation, with numerous customers praising the quality and beauty of their dresses, as well as the reliability of sizing and fit. Many highlighted the exceptional customer service, noting prompt responses and helpful communication throughout the ordering process. However, some negative feedback emerged regarding issues with dress quality, particularly concerning custom orders, and difficulties with returns and refunds. Overall, while the majority of experiences are favorable, the company may need to address quality control and return policies to enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
97
value
98
shipping
97
returns
51
quality
97

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California
1 review
18 helpful votes
Follow Voill M.
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Great service
May 11, 2017

I needed a item to dress my 12 months old child in for a party.
The website was easy to use and they seemed to have loads of items in stock with excellent delivery options and (handily for me) an option to collect from the warehouse.
On arrival to the warehouse which was easily found using the postcode I was geted by a member of staff who retrieved my waiting item for me, I was in the warehouse for less than a minute, seamless.
All of the orders arrived on time & I was kept informed by text message as to when my order would arrive.
All in all a great service was provided from the uk.millybridal.org. I definately recommend them.

Date of experience: May 11, 2017
Japan
1 review
1 helpful vote
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I am so satisifed with my dress and the customer service. They sent me some emails and even called me to confirm the order information. So professional. The only thing is my dress came around 3 days later than the expected delivery time. I was worried because my prom is this Saturday. I did not know what to do if it did not arrive in time. The dress is so so beautiful. I love the shining beads and beautiful lace flowers. I just love everything of the dress.
I am 5 ft. 4 and ordered a Size 8. It fit me perfectly. Thanks so much for the amazing dress.

Date of experience: May 10, 2017
GB
1 review
0 helpful votes
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I ordered this dress for my daughter for her prom, it came about a week earlier than expected and it is beautiful. It fit her perfectly. In the end she decided on another we dress we ordered from Uk.millybridal.org but it was a difficult choice as BOTH dresses were amazing. They seem to be very high quality and true to size. We will definitely be back next year to order again. Just a tad long but with heels it was perfect. We bought the royal blue and it was so elegant. The detail on the dress is amazing for the price.

Date of experience: May 10, 2017
GB
1 review
16 helpful votes
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I read the reviews after I ordered my dress (clever I know). They were very mixed and I got worried that my dress was going to be bad quality. However, I thought there was a small possibility that it would turn out ok so I didn't cancel my order. It took a while to arrive but once it did... it was great! I was very lucky. I had contact with the vendor and they were friendly and informative. It didn't look exactly like the picture but was very similar with good sewing and material. It need to be adjusted slightly but for the price... well worth it at £100 including £20 postage and packaging. You need to be aware that it won't be the dress in the picture. I was extremely lucky. There are defo better websites to buy off which are less unreliable. Good luck!

Date of experience: May 9, 2017
Oregon
1 review
0 helpful votes
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As soon as I saw this dress I just knew that I had found the perfect gown to wear to my 18th birthday party. The dress arrived today and once I had unpacked it from the box I knew that I had made the right decision, this was confirmed when I put the dress on, I was instantly transformed from a prince into a beautiful princess! If anybody out there wants to feel just like Grace Kelly in one of those old movies then I would definitely recommend this gown to them. I ordered the dress in a standard size but it fits beautifully and could have been custom fit for me, I recommend going off the sizing given rather than your regular high street size. The material is of a very high quality with a lovely weight of satin used, the embroidery is particularly pretty with just the right amount of sparkle without being too over the top. The illusion neck is super cute with a very nice shape to the lace edging and the bodice is nicely cut and padded to give curves in all the right places, I'm not wearing any padding in the photos I have attached yet as you can see it still looks like I have boobs! The buttons up the back covering the zip is a nice touch and adds a little touch of class. I ordered the dress in blushing pink as I am wearing it to a party and not as a bride and the shade is delightful, not too pale but a lovely baby pink. The craftsmanship is second to none with no problems to report and the length is a perfect ankle length on me, I'm 5'8", just right for dancing and swishing across the dancefloor. I really don't want to take the dress off and I can hardly wait for my birthday party to see the results of this dress combined with a full makeover, I've got a beautiful pair of satin heels that I'm going to get dyed to match the exact shade of pink of my dress. Now that my gown has arrived it just makes me even more excited for my party and I know that I will definitely be shopping at Millybridal many more times in the future.

Date of experience: May 9, 2017
GB
1 review
4 helpful votes
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Scam?
May 5, 2017

Thinking I've been scammed! Ordered on April 12th money went straight away from my bank account and expected delivery date has passed. Getting no reply to emails (have sent4). Extremely disappointed as this was a dress for my daughter for her confirmation.

Date of experience: May 5, 2017
NL
1 review
6 helpful votes
Follow Tendo M.
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This my Order Number: **************402
I Order Date: March 16,2017, my wedding dress I paid for fast delivery
Am losing my patience I am i scammed or what?
Very disappointed

Date of experience: May 4, 2017
China
1 review
2 helpful votes
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Wow! Seriously surprised with quality and style. I ordered a bridesmaid dress to see if I would like it and I LOVE it! Can't wait to order for my whole Bridal party! Fast shipping and great customer service as well! Definitely would recommend.

Date of experience: April 27, 2017
GB
1 review
2 helpful votes
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Received Daughters Prom Dress Monday, we were so disapointed the quality was awful, it was a lace dress and at the ends of the lace is white, which as you can imagine looks awful, the finish is terrible have now got to try and buy or hire a dress
Locally and wish we had done originaly but daughter loved the style of this dress.
Have emailed 4 tinmes and sent photos but still no reply. Not holding up much hope.

Date of experience: April 27, 2017
Wisconsin
1 review
17 helpful votes
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Perfection is an understatement
April 25, 2017

First of all, I have to say that I was very satisfied with the prom dress I bought from Uk.millybridal.org that I asked them to send me the link to write the good review for them. Uk.millybridal.org was a great part of my wonderful prom day. On top of the every reasonable and affordable price, the prom dress I bought from Uk.millybridal.org was the custom size, perfect fit, arrive on time and the customer service is great. They responded to my emails in a timely and professional manner. The team worked closely with me to ensure that everything is per order, they confirmed the details of size and length to make sure all is right. I am very impressed and satisfied. I would recommend this store to my family and friends.

Date of experience: April 24, 2017
California
1 review
3 helpful votes
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Thanks
April 24, 2017

It's my first time to purchase a dress from this shop, and my dress was absolutely gorgeous. They have great customer service, they ask me to check the dress color and size, even the date I need to make sure everything is correct. Can't wait to wear my dress this evening. Although worried it would not be here in time, it is and I'm over the moon with it! It's just like the original. I will be recommending them to my friends for their dresses. Thanks.

Date of experience: April 24, 2017
Oregon
1 review
2 helpful votes
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Will definitely buy from again!
April 20, 2017

The dress came so much faster than expected. I bought my prom dress off of this website last year and was not disappointed so I decided to again this year. When I tried on the dress, it fit a little loosely, but I had already expected that. Will definitely buy from again!

Date of experience: April 20, 2017
China
1 review
3 helpful votes
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AMAZING DRESS! I LOVE IT SO MUCH!
April 20, 2017

I was worried because there was only less than three weeks for me to get my dress. I asked them if I could get my dress before my prom. They guaranteed a fast shipping. Then I got my dress in about 2 weeks. I just could not belive it. The dress is so beautiful. The dress looks perfect on me. I love the mermaid look. The only thing is the sexy v neck. The neckline is a bit too deep for me. However, I like the dress! It is the best dress I have ever seen.

Date of experience: April 19, 2017
Oregon
1 review
18 helpful votes
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Great Experience
April 19, 2017

We were looking 3 bridesmaids dresses in yellow color, it was easier for us to order them online and of course cheaper. I started to look online, reading reviews, etc. Chinese stores offer a lot of different products... but you never know what you get. Most of the review saying that it's usually 50/50, therefore we decided to try with uk.millybridal.org. Why they? I guess I choose them only because they had good reviews as well. We ordered 3 dresses. The whole communication process from start to finish was with a customer service representative - Ashley. All my answers were responding in a timely manner. Do not forget about the time difference! I got the dresses month later. I was surprised, that they came exactly as pictured, well made! I'm very happy with my purchase!

I'm not a person why usually writes a review, but this time I decided to do it, because I know who brides are struggling these days and how hard is it to arrange everything, Personal thank you Ashley to make the purchasing process easier!

Date of experience: April 18, 2017
GB
1 review
2 helpful votes
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ABSOLUTE BOLLOCKS
April 13, 2017

THESE DRESSES HAVE NEVER SEEN DESIGNER. THE QUALITY IS $#*!ING SHOCKING. BEEN RIPPED OFF 130 POUNDS FOR A DRESS THAT CAME WITHIN A MONTH AND LOOKED DISGUSTING. THE DRESS WAS ILL FITTING EVEN THOUGH I HAD PUT IN MY OWN SIZES THAT I WANTED. SHOCKING! I HAVE TRIED SEVERAL TIMES TO CONTACT THIS COMPANY FOR A REFUND AND ALL THEY DO IS SEND AN AUTOMATED MESSAGE SAYING A LOAD OF BOLLOCKS. THIS WEBSITE IS A SCAM DO NOT BUY FROM THIS SITE DO NOT WASTE YOUR MONEY. $#*!ING BOLLOCKS.

Date of experience: April 13, 2017
GB
1 review
2 helpful votes
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Ordered a prom dress, supposedly made of satin like silk, in a light champagne colour it arrived in a horrible sandy beige colour and was 100% polyester! Shocking quality rubbish needlework! I have better dusters! Asked for a refund as dress was not as described to be told they can offer a 10% discount and they had to change materials as Polyester fits better! Rip off merchants

Date of experience: April 10, 2017
GB
1 review
1 helpful vote
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Poor service
April 4, 2017

Unfortunately need to return dress as daughter felt it was significantly different to that in the photos. Emailed them same evening we received the dress. Emailed twice again next day. Got what looked like an automated reply with a 'ticket number ' asking for reasons and photos. Sent this 2 days ago. Two further emails yesterday and no reply. I had my doubts about this company before I ordered but my daughter loved a dress on their website. Am hoping eventually to get a refund but they seem to make it difficult. Will update if service improves!

Date of experience: April 4, 2017
GB
1 review
1 helpful vote
Follow Mimi A.
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You fail to tell people that if they do not like the dress they order because the style does not suit they cannot send them back. You should make sure you warn all prospective customers that they will not be able to get a refund if the dress is ill fitting or does not suite shame on you!

Date of experience: March 31, 2017
Indonesia
2 reviews
2 helpful votes
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BEWARE!
March 31, 2017

NEVER TRUST THIS KIND OF COMPANY! DON'T WASTE YOUR MONEY! IT'S A SCAM! IF I COULD GIVE ZERO STAR FOR THIS COMPANY, I WOULD! DON'T BELIEVE ANY GOOD REVIEW BECAUSE THEY'RE PAID TO DO IT!

Date of experience: March 31, 2017
GB
1 review
20 helpful votes
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Keep well away
March 13, 2017

Do not risk spending any of your money with this seller, unless you are absolutely sure you will like it on you, as they will not give any refunds if they have sent the right size and colour you ordered. When I tried to return the dress I bought on the basis of the photo online, I was told their Returns Policy said that I had no right to a refund if they had sent what was asked for, even if it then did not suit. I searched through the relevant page on their website and could not find the statement that they claimed was there. So my advice would be keep well away from this seller and stick with a UK supplier that has to conform to the laws of distance selling, as this company clearly doesnt.

Date of experience: March 13, 2017

From the business

MillyBridal is a professional wedding & events dress design and manufacturing company located in Hongkong. Mr. Feng Yu, the company founder, is a USA Certified Public Accountant, who lived in the US and in Canada for several years and moved back to Hongkong to establish MillyBridal in 2003.

Mr. Feng started MillyBridal with a basic idea of helping the bride, not the middleman. After hearing lots of friends and family members complaining about high cost of wedding attires in the US, Mr. Feng established MillyBridal soon after his own wedding. With the hope of offering brides dream wedding dresses without bank-breaking price, the company soon gained popularity.

After a few successful years in the local and Asian market, MillyBridal expanded and started selling their top-quality dresses worldwide, mostly in Europe, American Australia and etc.

MillyBridal Europe, US represents MillyBridal in Netherlands, Atlanta and is dedicated to serving European and North American brides who want...


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