Unfortunately need to return dress as daughter felt it was significantly different to that in the photos. Emailed them same evening we received the dress. Emailed twice again next day. Got what looked like an automated reply with a 'ticket number ' asking for reasons and photos. Sent this 2 days ago. Two further emails yesterday and no reply. I had my doubts about this company before I ordered but my daughter loved a dress on their website. Am hoping eventually to get a refund but they seem to make it difficult. Will update if service improves!