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UIS AustraliaReviews 181

3.8
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UIS Australia Reviews Summary

UIS Australia has a rating of 3.8 stars from 181 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UIS Australia most frequently mention visa application, immigration process and best decision. UIS Australia ranks 6th among Immigration sites.

service
103
value
73
shipping
36
returns
58
quality
94
This company does not typically respond to reviews
New York
1 review
0 helpful votes
Follow Arwood R.
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Immigrating to Australia is one of the best ideas I had because it is a beautiful country and friendly people. I contacted UIS Australia and applied for my visa through them and received it in a relatively short period of time. They were very helpful with their guidance.

Date of experience: November 24, 2022
UIS A. — UIS Australia Rep
over a year old

Hi Arwood,

Thank you for your kind review!

We're proud to learn about your good experience with us. Enjoy your time in Australia.

Kind regards,
UIS Australia


Immigrating to Australia is one of the best ideas I had because it is a beautiful country and friendly people. I contacted UIS Australia and applied for my visa through them and received it in a relatively short period of time. They were very helpful with their guidance.

Date of experience: November 21, 2022
Germany
1 review
0 helpful votes
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Worth a try
November 25, 2022

The UIS Australia experience was really good. My account manager guided me through the process and did a great job helping me with my application.

Date of experience: November 24, 2022
UIS A. — UIS Australia Rep
over a year old

Hi Hamon,

Thank you for your kind review!

Enjoy your time in Australia.

Kind regards,
UIS Australia

Ukraine
1 review
0 helpful votes
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UIS Australia's professional teams helped me prepare all the paperwork on time and understand all the rules and requirements regarding my visa application. This was a smooth (and educational!) experience.

Date of experience: November 22, 2022
UIS A. — UIS Australia Rep
over a year old

Hi Luther,

Thank you for your kind review!

We're proud to learn about your good experience with us. Enjoy your time in Australia.

Kind regards,
UIS Australia

Switzerland
4 reviews
2 helpful votes
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They helped me SO MUCH
October 2, 2022

I was confused with all the visa process until I got in touch with UIS Australia - they helped me SO MUCH! Thanks to them I am moving in a few months using my work visa. I am so excited!

Date of experience: September 30, 2022
UIS A. — UIS Australia Rep
over a year old

Hi Alex,

Thank you for your kind review! We're proud to learn about your good experience with us.

Kind regards,
UIS Australia

Canada
2 reviews
1 helpful vote
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I am so happy
September 28, 2022

My mother advised me to seek professional assistance for obtaining my student visa, and choosing UIS Australia turned out to be the best choice I ever made. They led the way for me, and with their assistance, I am now able to pursue my ambition of going to Australia to study.

Date of experience: September 27, 2022
UIS A. — UIS Australia Rep
over a year old

Hi Martin,

Thank you for your kind review! We're proud to learn about your good experience with us.

Kind regards,
UIS Australia

Canada
1 review
0 helpful votes
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The best services provided
September 27, 2022

My sister lives in Australia and I wanted to visit her. I got my tourist visa through UIS Australia and I'm on my way to Oz tomorrow!

Date of experience: September 27, 2022
UIS A. — UIS Australia Rep
over a year old

Hi Olivia,

Thank you for your kind review! Enjoy your time in Australia.

Kind regards,
UIS Australia

KR
1 review
4 helpful votes
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1. It is questionable if UIS Australia is actually based in Australia, Bulgaria, or elsewhere.
2. I got a phone call from 006-61-8-7170-5624 at about 5.30 pm yesterday, Sunday, 2022-09-25.
3. After so many frivolous questions and answer sessions, I was told that the first stage is over.
4. Having confirmed earlier that I have some liquid savings in my account, I was asked to provide my BIN (bank identification number). My curiosity and inquiry were prompted, and I asked the caller again why he was asking for my bank card details. He said I needed to give them the first 6 digits of my bank card... At that point, I knew these were simply unintelligent scammers operating from a remote location, probably but not definitely Australia, as confirmed by the address I saw on their webpage. I had to stop the call immediately. Kindly beware of anyone asking for your bank card details over the phone. For Christ's sake, what has a bank card's 6 digits got to do with the eligibility check of someone's immigration status in Australia? Everyone is not as dumb as you guys! Stupid!

Date of experience: September 25, 2022
UIS A. — UIS Australia Rep
over a year old

Hi Okey,

Thank you for sharing your experience with us.

We would be happy to address the matters you brought up and hopefully offer some clarity:

1. UIS Australia's HQ is based in Australia. However, we have fiscal offices worldwide to accommodate VAT requirements, as we work with an international clientele.
2. As an online venture, UIS Australia works with a VoIP (Voice over IP) telephonic system. This system contains more than 100 land-based lines. The reason we use this system is to try and minimize or prevent our clients from paying fees when accepting our calls. However, our phone number which you can always reach us at is +61-8-715-01857.
3. Would you please reach out to our customer support team at support@uisaustralia.com? We would be happy to learn more about your experience and possibly make improvements where needed.
4. Your BIN number identifies whether you have international banking capabilities, and helps us prevent fraud and identity theft. You can read more about this process here: https :// www.investopedia.com/terms/b/bank-identification-number.asp#:~:text=The%20BIN%20helps%20merchants%20evaluate,cards%20and%20prevent%20identity%20theft.

We hope that we were able to clarify your concerns. Please feel free to reach out at any time if you have any further questions or thoughts. We would be happy to assist you.

Kind regards,
UIS Australia

India
1 review
0 helpful votes
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Great experience
September 26, 2022

UIS Australia assisted me in securing my working holiday visa! With their help my application was accepted right away! I wholeheartedly recommend their services to anyone who needs a visa!

Date of experience: September 25, 2022
UIS A. — UIS Australia Rep
over a year old

Hi Norman,

Thank you for your kind review! Enjoy your time in Australia.

Kind regards,
UIS Australia

France
1 review
0 helpful votes
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Best services
September 26, 2022

I contacted UIS Australia since they provide excellent services for immigration and visas. They guided me move for my working holiday visa and demonstrated the proper procedure for me. I am incredibly pleased with the services I received here since they are excellent at what they do.

Date of experience: September 25, 2022
UIS A. — UIS Australia Rep
over a year old

Hi Gerald,

Thank you for your kind review! Enjoy your time in Australia.

Kind regards,
UIS Australia

France
1 review
0 helpful votes
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Thank you so much
August 24, 2022

I have been trying to get my work visa for Australia for a very long time. Universal Immigration Services made it much easier for me (though it's still a complicated process). Thank you so much!

Date of experience: August 24, 2022
UIS A. — UIS Australia Rep
over a year old

Hi Handrix,

Thank you for your kind review!

We're very proud to learn about your good experience with us.

Kind regards,
UIS Australia

North Carolina
1 review
2 helpful votes
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Scam
August 22, 2022

This is a scam! I gave them all the information I needed. They said I was fine and they would send it to the embassy. They asked for more money with an explanation that didn't make sense. I asked them how it was going the first time they told me I needed more paperwork. Weird because they already told me they turned in my file to the embassy weeks ago but okay. I emailed again to check in and she said to be patient do why the third time when I email about advice on moving and jobs I could get did they tell me then never submitted my application. Two months they lied. They stole 3000 dollars from me and this whole process took 5 months. Go straight through the embassy. They have people ha can help with any questions you may have. It will take less time and a lot less money.

Date of experience: August 22, 2022
UIS A. — UIS Australia Rep
over a year old

Hi Kaitlyn,

Thank you for sharing your experience with us.

As this is the same review you posted previously, we are reposting our reply. If this is no longer relevant, please disregard it and let us know if you require further assistance.

Looking into your case, we found that you have not completed the 956 forms yet, sent to you by the RMA agent. This is a crucial document that you need to complete before submission. In addition, we saw that your account manager sent you a reminder today.

If there are any other issues you encountered with our services, or if you could clarify the reason for this review, please reach out to our support or immigration teams and we would gladly assist you.

Kind regards,
UIS Australia

GB
1 review
2 helpful votes
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SCAMMERS
August 20, 2022

SCAMMERS! DO NOT USE!
I joined UIS Australia as I have a busy life and thought it would be simpler and easier when applying for a permanent residency. The first lady I spoke to seemed friendly and informative so I signed up. As soon as I paid the money (nearly £4000), I was suddenly passed to a different person who was terrible; didn't send information she said she would, didn't reply for weeks and I was constantly chasing. When I complained, all that happened was a different person would answer my emails and no acknowledgement of my complaint. This happened four times with a total of five people before I requested a cancellation of service and refund. I was also receiving conflicting information/advice from these people. I still to this day have not received a breakdown of costs (just a lump sum invoice), neither have I received a list of expected additional costs. I still don't actually understand what the substantial amount of money is for! I have been mislead and misinformed throughout and they justify NO REFUND because they have put working hours towards my case; no applications have been made on my behalf yet I have provided all the information required quickly and efficiently. I even quoted the multiple terms and conditions THEY have breached but once again, this was not even acknowledged. I am now in the process of complaining to MARA as they have also breached that code of conduct. Hopefully other people will also do this to help bring UIS Australia to justice.

Date of experience: August 20, 2022
Australia
1 review
5 helpful votes
Follow Tomas M.
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Honestly Absolute scam do not use this service
August 7, 2022

Please listen when I say do not use this website. I kindly asked them for a refund as I was unable to go to Australia I only used an hour of there time and was willing to pay them for it and the rest back as a refund they charged me 660 dollars for a hour so I agreed once the other 1550 dollars would be refunded and to which we both agreed and signed documents. Still waiting for a refund nearly 8 months later all I get is excuses every time I contact them now they want to give back the money as a service which I can't use. Seriously don't use this site I have all the emails to prove this company is a joke

Date of experience: August 7, 2022
Canada
1 review
1 helpful vote
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This site is a scam. They have scammed $5000 from me. And the minute I said I wasn't paying a dime more. They stopped communicating. And then all of a sudden my agent doesn't work for them anymore. Shocker.

Another thing I noticed when they called. If they called. They called from so many numbers. So many locations.

As I said in another review. One time it soundedine twby called from the highway. Straight out of a scammers movie.

Well they got me... and they will respond to this on auto puller. And pretend they are going to get in touch. And they never do. So until then I keep leaving "reviews" and dragging them in the internet. I can't tag them though because they have blocked two of my accounts.

Because again. Scammers.

Date of experience: August 6, 2022
UIS A. — UIS Australia Rep
over a year old

Hi Amber,

Thank you for sharing your experience with us.

We are looking into your case and will reply back to you shortly.

Kind regards,
UIS Australia

Washington
1 review
6 helpful votes
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Thieves and scam artists
August 2, 2022

They give false claims as to what they provide. Stole a thousand dollars for me and have been insufferable, incompetent, and down right unkind denying me my money back. A thousand dollars is so much money that I saved up for ages in order to make this move to Australia. Do not waste your time, effort, or money on this fraudulent company.

Date of experience: August 2, 2022
UIS A. — UIS Australia Rep
over a year old

Hi Celeste,

Thank you for sharing your experience with us. We're sorry to learn that it hasn't been satisfactory.

Our records indicate that your case is being handled by the Customer Relations department. We will investigate your complaint and reply back as soon as possible.

Thank you for your patience,
UIS Australia_________________________
Update 07/08/2022:

Hi Celeste,

Thank you for your patience while we were looking into your case.

Our records show that no promises such as housing and a job were made during your phone call with our representative. In addition, the purpose of the service you purchased was explained to you as part of a standard call. Further information about this was sent to you from our Customer Relations department.

However, we understand that misunderstandings may occur sometimes and we hope to reach a suitable resolution with you soon.

Kind regards,
UIS Australia

Australia
1 review
4 helpful votes
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Be careful
July 31, 2022

Be careful they are not able to give all the informations. I don't call you back when you need. I am actually in australia i asked for a call since two weeks with no reply and i paid 5000 euros for my visas. So if i have one advice: choose another one

Date of experience: July 31, 2022
UIS A. — UIS Australia Rep
over a year old

Hi Deborah,

Thank you for sharing your experience with us. We're sorry to learn that it hasn't been a positive one.

We are looking into your case and will reply back to you as soon as possible.

Kind regards,
UIS Australia

Canada
1 review
0 helpful votes
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UIS Australia deserves 5 stars for the kind of assistance they have provided me. I got an approval for my working holiday visa with their help.

Date of experience: July 23, 2022
UIS A. — UIS Australia Rep
over a year old

Hi Lutz,

Thank you for your kind review!

We hope that you enjoy your time in Australia.

Kind regards,
UIS Australia

Illinois
1 review
0 helpful votes
Follow Fiete H.
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Universal Immigration Service is one of the best immigration companies. I have worked with them and I can say that they truly value their clients and deliver results.

Date of experience: July 23, 2022
UIS A. — UIS Australia Rep
over a year old

Hi Fiete,

Thank you for your kind review! Much appreciated.

Kind regards,
UIS Australia

France
2 reviews
0 helpful votes
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Great platform
July 20, 2022

I have been in contact with UIS Australia for a few months for my student visa, and the team has made the process simple and logical for me. I am now sitting tight for an approval!

Date of experience: July 20, 2022
UIS A. — UIS Australia Rep
over a year old

Hi Shaun,

Thank you for your kind review!

We're eagerly hoping for your visa approval too.

Kind regards,
UIS Australia

Egypt
1 review
0 helpful votes
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UIS Australia help our whole family (3 people) get our visas! The team is the most incredible in what they do. They deliver on what they promise and are absolutely professional.

Date of experience: July 19, 2022
UIS A. — UIS Australia Rep
over a year old

Hi Alex,

Thank you for your kind review!

We hope that all of you enjoy your time in Australia.

Kind regards,
UIS Australia

From the business

Australia welcomes thousands of immigrants every year – and for good reason: democratic and immigrant-friendly policies, a strong economy, and generous social benefits make it an ideal place to raise a family, develop a career and enjoy a comfortable lifestyle.

Register with UIS Australia today and we will accompany you towards obtaining your Australian visa.


uisaustralia.com
Adelaide, AU, Australia