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UnitedHealthcare has a rating of 1.2 stars from 256 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about UnitedHealthcare most frequently mention customer service, united healthcare, and insurance company problems. UnitedHealthcare ranks 88th among Health Insurance sites.
No positive highlights yet
My husband recently diagnosed with terminal cancer. UH has been wonderful. They check up on us, see if we need anything, offering the many services we may need including therapy for grief or just someone to talk to. It is comforting to know they are there. Patrice B-F is a caring human who is helping and has helped us throughout this time in our lives.
Worst Medicare Advantage plan I have ever had. First claim of the year & they billed that out of network which it wasn't. Numerous call & always someone with thick accent to tell me I am not a member! When I tell them I am & explain problem I get no issues resolved. Had problems with their mail in pharmacy & called to be told I am not a member again. Will be switching next year. Unbelievable how incompetent they are.
They change rewards to UHC UCARD and only good for health items. Before we got Visa Debit card and could use it for anything. Also When to First Line for Health items. Takes 7 to? Days to ship. They ship wrong item and said they will correct mistake. (still not done) Aso put in order on 4/3 and still pending on 4/13. Should go back to old service. Read reviews and see how many people had problems.
Today…. I had a SIMPLE question. Tried calling two times. Both reps could not understand English. I could not get an answer to my question about if a test is covered. The last guy was looking up a CT heart scan under medical durable equipment! And I could hear a rooster crowing in the background. I have great health and rarely use my coverage. It is an advantage plan. I dread the day I need a real customer rep! Please bring back some good customer service.
I received the visa for the home visit, I activated it and went to use it 2 hrs later and the money was gone. I made a complaint to the # and 6 weeks later not a word! I may contact visa international and tell them their visa name is being used to scam people!
Products used:
$70 visa for nurse visit.
They're pretty good, I just have one complaint: they waste a lot of paper. Which I get some people may not care, but they really do. They send out the bill, which is fine, but they send it twice. This is about 6 papers all together for each person. Just my opinion.
I took out a Medicare advantage plan with United Health Care. Ever since then I've received numerous calls from other health product providers who claim to be calling on behalf of United Health Care.
United Health Care "Partners" with 3rd party companies. Those companies call continuously to 'offer' their products and services.
I contracted with UHC for Health Insurance Coverage, NOT for them to sell my contact information to their affiliates.
I called back one of their affiliates, "HouseCalls" and successfully had my name removed from their call list (they've not called since). HouseCalls representative informed me that I would have to contact UHC customer service in order to have my name removed from lists with other UHC affiliates. However, when I contacted UHC about this, I had to go through 5 representatives (yes, explain the situation to each one), each of whom "... don't handle that issue" or did not understand what I was requesting them to do, before I finally reached a representative who did understand, and took my name and number off of their (I don't recall just what they termed this list) affiliate list. This representative also though to ask if I wanted my name and address removed from their affiliate usps mailing list. Why yes, thank you! As I never would have though to ask about that!
They do not have a direct number to resolve this issue. You have to call the regular customer service number and likely go through several representatives to have your name and number (and address) removed from their affiliate lists.
On the bright side, I did not have to call each affiliate individually, as this one call took care of them all.
Tip for consumers:
I normally receive fairly good assistance when contacting UHC customer service about issues related to my healthcare plan. Most of the time, I reach a representative who understands my questions. Usually, however, they do not have the answers and I am transferred to 1,2,3 or more representatives before I receive what I believe is the correct answer and unfortunately, all too often, they each give different answers. Only once was I pleasantly surprised when I called in and the first representa
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