uBid

Scam. Bought two items. Listed digital camera s NEW came refurbished. Fighting to get my money back with the CC company. Bought steam mop. Came in non working condition. Avoid. They hope you wont do anything so they can keep the money. Scammers phone # *******243

UBID started as a great alternative to Ebay. When they would list multiple numbers of the same product (like 25 cameras available) you stood a great chance of getting one reasonably. And when you were the lowest of the 15 winning bidders you felt damn good about it. But listings now are generally for one item just like every other bidding site. And today when you do win there is a transaction fee - WHAT, where did this come from? On Ebay the seller pays that not the buyer. Lastly, their shipping charges are absurd - way over the top. Once I was so high on UBID they sent me a T-shirt - I bought everything from them. But now I'm disappointed in what used to be a respectable site. Its time for a divorce and I'm sticking with Newegg - great pricing, no buried fees, and generally free shipping.

5 weeks ago, I bought a laptop from ubid.com. It came promptly, but without an AC adapter. I contacted ubid repeatedly. Their live chat has never worked, their phone number is never open, always busy. The only way to contact them is email. No response. I finally flooded their inbox with emails and got a computer generated response that I had been assigned a case number. Another week passed, no response. I contacted them again and was told that I'd know something in 2 business days. No reply from them these last 3 weeks. I'll get an AC adapter from someone who wants my business and I'll NEVER deal with UBID.com again. They're a bunch of crooks. Avoid them at all costs.

DO NOT i repeat DO NOT use this company. My roommate ordered a t. V. from them which proved to be defective. After filing a claim with the company within 10 days, she received no compensation. After 2 months of this she emailed again, and was told the shipping company made correspondence with her and was told she wanted to keep the item. (not true) When she found out about this contacted the company and was told that she had not filed a claim within 30 days. I am now pursuing legal action with the company, even after they refused to release their lawyer's information.

I have used Ubid.com for several purchases. Overall I have been happy with the deals I have gotten. You have to pay attention to shipping charges, because they tend to be a little high, but not all the time. Also, they charge a 3% transaction fee, that is not very apparent. The minimum is $1.99 and maximum is $9.99. I have made some returns, and eventually got a refund on everything I returned. However, on one return in which I returned 2 items, they only refunded me for one item. This was eventually corrected with some phone calls, and a response from the vendor, whoever that was. My most recent purchase was for some Thomas Kinkaide miniature prints.The box was supposed to have 4 prints, but they took one of the prints out of the case and shipped me only one. That happened twice, Very frustrating, but with the deals I have gotten on there, I will put up with them.

I wish I could give them -0 stars! They sold me a Television that doesn't work... they would not help me and when I called the manufacturer, they said they do NOT work with UBid. Between this and other misleading things I bought (all in a row like an idiot) DON'T shop with them.

One very important thing to do is to research current prices for the products! It's easy to get caught up in a "bidding war." In addition to your bid price, there's a transaction fee and shipping charge added to the toal. The transaction fee quoted on the bid confirmation was $6 less than what I was actually charged. Shipping fees are all over the place and from what I can tell, are there to make more money for ubid.com.

I had the winning bids on two refurbished HP laptops. According to the descriptions, they each had 90-days of warranty coverage through HP. The first one I setup kept shutting off by itself, so I sent it back. Luckily, they issued a credit on my charge card after bugging them about it. The second one did fine for about 2 weeks before the hard drive failed. When I contacted HP for a warranty replacement, I found out that HP does not provide warranty service for anything purchased through auction sites, regardless of what is printed on the box. My options were to replace the hard drive at my expense, ask ubid.com to provide service, or purchase an extended warranty from HP. As it turned out, the extended warranty through HP was the most economical and fastest option.

Another complaint concerns their packaging for shipping. One of the laptops had some bubble wrap inside the outer box. The other one had no padding inside the outer box and was free to slide around inside.

It took slightly over 2 weeks from the close of the auction until I received the items.

The only positive thing I can say about this auction site is that you're not charged to place bids.

On 08-25-11 I purchased a monitor from Ubid.com, after 2 weeks I received my merchandise, after opening the package, there was no power cord included.
On 09-09-11 I contacted ubid.com per telephone and advised the rep. That I need a RMA# and a mailing ticket for FED EX to send the merchandise back.
I was e-mailed all the information and the same day I send the merchandise back to ubid.com
My package was received by ubid.com on 09-15-11 at 1:47 pm sign by E Pearson. I was told by a rep from ubid.com that my refund will be issued within 10 days.
Today is 10-04-11 and after several e-mails and phone calls to ubid, I received no answer about my refund or a date when I'm suppose to receive my refund.
I tried one more time this morning to speak to a rep. And after being on hold for 75 Min which is an average hold time for ubid.com, I was told there having technical issues and can't access my account and I would be called back within 1 hour.
Needless to say, I never received a call back, nor have I heard anything about my refund via e-mail.
At this point I strongly believe, that ubid.com is not issuing a refund, even though my return was exactly as described in ubids.com returns policy and procedures.
Looks like I never get my money back. Lesson learned