Uber

The driver canceled and I was still charged a cancelation fee by Uber. Uber does not have a phone number to call, and their online "help" system does not have a category for this situation. This has happened to me in both the US and in Mexico. A total ripoff!

We took 3 Uber rides this evening. We waited a while for our 1st 2 rides but understand no one has enough workers these days. We waited 2 hours for our last ride of the night and finally called a taxi. It was a lot of money but at least we got back. We would have happily paid Uber more if it would have meant getting a ride from them

Idk why but too much saturation on uber has resulted in drop of their service. Ride cancellation from the driver's is also increasing. They need to work on these issues.

I've been using Uber for 6 years with Diamond rating. Normally, when you tap your application to request for a ride, it will give you the normal price. Lately, after giving you the normal price of your trip but when it picks a driver, the price will change to, kid you not, 5 times! Worse than Halloween. I tried patiently to wait for 2 hours but it just keep going higher if not it will decrease but will tell you, "Pls confirm that you are accepting the higher price... 142 dollars for a 25 dollar ride.
Bye Uber

The cost of registering your car for uber is a bit high and I think that cost should be removed. I did a little enquiry in ghana about the registration and I think that should be removed since its not the uber company that is giving out the cars to people to work for them. I believe the service charge on each drive should be OK for the company to run. Sitejabber.com/user/paulasamoah07

Not satisfied with the service.
Many female drivers who are lost as soon as they are outside her zone
But sometime there is no more choices.

Uber do not offer a customer service to attend concerns that are not in their software menu.
Uber do not offer a telephone number to communicate
I feel that I not have a human contact. This is terrible!

If you add funds to your cash balance, they still charge your card for the full amount. If they can't charge your card, you can't use your cash balance. I had them refund my cash balance. If you use PayPal, you only get charged once, unlike with debit/credit cards, where you get charged twice and it's above the amount for your order/ride.

All in all, my experience with the Uber drivers has been favorable. It's the app itself that I dislike. The algorithm racks up the rate within minutes so there is clearly price gauging going on. Then, you get hit with messages after your trip about tipping, and how drivers are talking, as if to say, if you don't tip you will not get a ride next time. Then, even after leaving a tip, the app asks if I want to leave another tip! What?

Only had 1 bad experience in Miami recently where the driver went to the wrong hotel (yes, true) and then was saying he was here. The app showed a white vehicle. He was in a black vehicle, different make. Like dude, you could have easily texted me this information!

Users can easily book a ride on Uber, but the riders never pick up on time and always have misinformation of the destination that the customers want to travel.

This has happen twice now.
I put in a for a ride and the original driver is nearby then cancels or makes a u turn.
The last time I had a driver within 8 mins away and he cancels. I waited 40 mins for the 3rd driver. Uber is not that dependable.

Used to be good until drivers in remoter areas learned how to team up, and game the system. Available drivers turn down the fares, to create a backlog and drive the price up, and then they all accept them when they get above a certain threshold. Knowing people will have no choice but to pay

Which leaves you waiting 20 minutes for a ride connection, and paying 30% more

On Friday, March 3rd, 2023, around 9:30 to 10:00 AM CST, in Lees Summit, MO, an Uber assinged driver named Ernesto in Independence, Missouri, was heading to my location in Lees Summit, MO, but he stopped en route for >10 minutes on E. 39th St. In Independence, MO, finally he started coming again after I Uber texted him asking if there was a delay. He started coming again as I could track him in his blue Honda car on the Uber map. When he arrived, I was at the same pick up point I always use and for which the app says to use, but he sped right past me, twice, as he sped around the hotel I was at, and he blew dangerously past me at between 40 and 50mph in the hotel parking lot on his way out of the hotel parking lot which was in a slow hotel loading and unloading zone. I waved my hands and he drove around me on purpose, so I know he saw me, but he sped away. He was already more than 10 minutes late when he arrived. Another Uber driver was immediately assigned by the Uber app but with another 20 minute wait. I will be rethinking using Uber ever again. I searched for a way to report Ernesto in the Uber app but a user can only report their actual driver. Since he did not stop to pick me up, as he knew he was late, he knew he could not get a bad review from me. That needs to be a change made by Uber management. There is no Uber hotline that I could find, except for emergencies, so I will be copying and pasting this complaint in other places on the internet in hopes that someone who cares at Uber, might make a much needed change.

We recently went on a family vacation to celebrate my mother's 70th birthday. We traveled by rail, stopped in 5 different cities, and chose to use uber in these states. Chicago uber was the worst service I have ever received from any car service. At first, I thought the drivers were, among other things, rude, but it did not help that I was there the same weekend as Lollapalooza, which empowered the stink attitudes. Once when I said you parked too far, and I have luggage; can you back up, he proceeded to remove the baggage I had already placed in the back of his car and drive off while my back was turned, leaving my stuff on the road as I went to get other luggage. When I expressed how I was treated to other drivers, they explained the concert was in town and brought with it none native drivers into Chicago, and they do not know the place or care how they treat people. Uber, you have a long way to go to call yourself a company that cares about the customer service experience.

UBER does not pay their drivers enough. Driving somebody 2025 minutes for five dollars does not even pay for gas. And not to mention they advertise except the rides you want. So when we except rides that makes sense so we can make money it counts against us if we don't except all of them. For example, why would we except a ride, it takes 20 minutes to get to one person and they're only going 11 minutes. We don't make money on rides like that but yet it accounts against us if we don't accept it.

Uber has been a wonderful solution for me as I have no vehicle at this time. The drivers are all very professional. The only problem is that I live in a rural area and have problems getting home. Today I've been stuck for 7 hours and still don't have a ride home.

Uber was reliable in the beginning. Now there are too many drivers not keen on customer service and profesionalism.

I loved Uber when I first started in February of this year since then. But since then, I have been so annoyed. The maps are not accurate, leaving u to appear incompetent to customers. Not to mention I have wasted countless hours in areas that do not have Uber, and was given false information from the reps. Such as; Dublin Ga & Sandersville Ga. I also no longer get any Quest. And spend in gas the same amount I make. Ugh. Plus I have been in this area Georgia for over a month and they keep sending me Orlando promotions. Can't wait for the new companies that are coming out with food delivery.

I have been made late to work twice because of this. The first time, my driver wouldn't take me to my destination because "he didn't have time". I was informed of this immediately after getting in his car. I asked him "Why would you accept the fare without checking where the passenger is going first?" He couldn't speak English well enough to answer me. Another time I had a driver refuse to get on the highway (highway takes 15 minutes for me to get to work, back roads takes 30,35) despite me repeatedly telling him he was going to make me late for work. He didn't just answer me and just kept pointing to the map on his phone. I've taken this same trip literally a couple hundred times, and this was the only time a driver did not take the highway. Uber is a customer service based job, maybe stop hiring people who can't communicate effectively.

Needed a simple lift to the bakery, and this guys got lost lol even with GPS installed not sure what he was on, but basically took a 5 minute ride into a 15 minute ride. Not a big fan of Uber, don't use it much at this point.

Thank you for refunding the cancellation charge. And as I said, my first rides withUber have been a pleasure.
Now my more serious concern is being in physical danger when a driver cancels my ride home without warning or cause, will not allow me to re-schedule a ride, and leaves me stranded again, at night, far from home, anywhere in Cuyahoga County. Is there a solution for this very real danger?

This service is highly dependent on the time of day and who you get as a driver. Prices fluctuate tremendously so be careful. If prices are high, wait a few minutes and they might be lower. Ya just never know. I would say mostly better than a cab tho.

A transportation app that has come to improve on thé day to day runing of activities all over accra or Ghana