Eduardo C.

On Saturday February 9,2019 I was at the Costco wholesale store at the waterfront and I requested an Uber driver to return to my apartment. The Uber app said that the driver name was Asiha and the car was supposed to be a Red Dodge Avenger. Since the Driver arrived everything turned to be problems, first of all she arrived in a car that was not the one listed in the app, she arrived in a Grey Chevrolet Malibu, then she get lost trying to get out of the waterfront and she said that the GPS was crazy and she does not know how to get out there. My roommate and I had to told her how to get out there, then when we finally get on route to my apartment the GPS started working and she took a different route that was not the one that the Uber app was telling her to take. Once again, she got lost and in order to get back in track, she made a horrible U turn putting our life in danger.
I´m very concern about this situation because the information that the app tells the customers about the drivers has to match exactly with the driver's description and also with the description of the car. The information given in the app does not match with the description of the car and this can be a very bad issue if we had any kind of accident during the trip. I encourage you to review this information to prevent anything bad to happen in the future and also to review the driver information to make sure everything is in order.