Tish was my rep, and she was more thorough and on point than I could have hoped for. The entire process was a breeze and it was because of the employees. The equipment is beautiful and I can't wait to grow in business to purchase our 2nd and 3rd carts. I would not go anywhere else! Thank you for making this such a seamless purchase. I look forward to doing it again.
I bought the Ropak system for my two masterbilt DD-66 LCG display ice cream freezers. The frame was designed wrong and could not work. I ordered these items for shipment oversees so returning was not an option. I had to hire a local team to redesign the frame and now it works fine. I really like the Ropak system but I had to pay extra for the proper frame to be built locally.
Please check the Ropak design specs for the masterbilt lcg cabinets.
Thank you.
Working with Tish and Jennie has been great. All equipment and accessories arrived as promised and I will be using Turnkey Parlor for future accessory purchases and equipment purchases for future locations.
I placed an order for a large quantity of the can collars for a customer of ours. Tish Turbe emailed with the exact dimensions so that we could be sure that they would fit and work for the customer. I confirmed with the customer and with Trish and everyone was happy with the transaction.
The Turnkeyparlor customer service team was very professional and courteous. They promptly responded to my questions before, during, and after purchase.
Hi this is Ben owner of Uncle Bob's Homemade Ice Cream in Eureka IL:
I have been a customer of Turnkey since roughly 2009 and have been very happy with all aspects of their busieness. I even recommend them to a lot of my own customers.
I've purchased a Nelson BD6 cart, portable sink, multiple merchandiser freezers, 16 hole Hussmann dip cabinet, and also some used equipment.
I have been happy with everything so far and if there were problems with equipment, etc., Turnkey went over and above to make it right.
I've been in business for a long time and since I discovered Turnkey they have been my go to for equipment and information.
Jennie at Turnkeyparkor is incredible. We bought an Italian ice cart and loved the process. Can't wait to work with Jennie on future needs
Jennie deserves a raise
A few of my machines were damaged during shipping. Turnkey was easy to contact and made sure everything was repaired quickly They went above and beyond! What a great company to work with!
"I asked Neil and Tish
For help selling my four Electrofreeze machines and they got the
Job done quicker than I expected. At first I was a little nervous about
Waiting for a portion of my money, but was pleasantly surprised to
Be paid on time and as promised.
I have purchased multiple gelato carts from Turnkey Parlor. They have been very helpful and responsive each and every time. I would highly recommend them for any ice cream / gelato related needs.
I received excellent customer service. All my questions were answered about the product I needed, I ordered and it was shipped the next day. It was an easy transaction.
The Caboose was really happy and satisfied with the fabulous customer service we received from TurnKey Parlor. It was great to talk to actual persons that could relate to what we are asking for.
They took what could have been a very stressful situation and turned it into a very comfortable situation. If you don't use Turnkeyparlor.com you probably aren't really in the market.
CSR followed up twice, once to go over the product purchased and second to update me on shipping which was way faster than stated online.
I bought an Italian ice cart from Turnkey and then sold it back 6 years later. It was a good experience both times.
Terrific company - great service! I bought my first ice cream cart from them in 2009 and just bought another this summer. Highly recommended!
I really enjoyed your responsiveness and the eagerness to take care of us as new customers. Will definitely continue to purchase from you!
We are are customer of Turnkey Parlor.
They have been great assisting us with any questions/issues in the past year.
Turnkey was awesome to deal with. Provided step by step instructions throughout the entire purchase process! Thank you
Great doing business with them they answered the call immediately got back to me beat everybody's price I will buy from them again Salem Valley Farms Ice Cream Joe Scacciaferro
Overview
TurnKeyParlor has a rating of 4.5 stars from 164 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TurnKeyParlor most frequently mention ice cream, customer service and batch freezer. TurnKeyParlor ranks 2nd among Restaurants sites.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members