TurkishAirlines

My flight was cancelled abruptly after sitting on the tarmac for 3 hours. The airline refused to rebook everyone and mant customers including me were left without flights. They were supposed to call us with rebooking info unlike most airlines which rebook you on site when a flight is canceled and many people got no calls. We were forced to buy new tickets ourselves from other airlines or be stranded. As you can imagine purchasing new tickets at the last minute was extremely costly. The airplane itself was old, musty and dirty. Never again.

COMPLETE SCAM. BE AWARE. THEY ARE THIEVES. DO NOT FLY TURKISH AIRLINES. YOU WILL REGRET DOING SO. THEY WILL CANCEL YOUR FLIGHT, THEN ASK YOU ADDITIONAL FEE, THEN CANCEL AGAIN AND YOU WILL NEVER SEE YOUR HARD EARNED MONEY. PLEASE BE AWARE AND GO ELSEWARE.

I booked a flight from Amsterdam to Aqaba with a stop in Istanbul. Because the first flight was delayed I missed my transfer in Istanbul. I told the crew I would miss my next flight and they said they would arrange for me (and some other passengers) to be picked up by ground stewards and taken quickly to the next flight and that they would wait for us. When we got off the plane, offcourse no one was waiting for us.
The first flight that went to Aqaba was the next day. I had to wait on the airport the whole night and couldn't sleep for more than 24 hours because they said there was no time to book an hotel. They gave me a coupon for food but there was not any restaurant who accepted the coupon. I had to pay for the food and for the wifi to check my next flight, who was also delayed. I arrived one day later on my destination and missed the first day of my only 5 day trip because of this and they will not pay me any compensation because they say the reason of the delay was out of their control. However they will not tell me the reason of the delay. The service of cheaper airlines I traveled with, is much, much better than the service of TurkishAirlines, where you pay double for the same tickets.

Lord, if I can help it, I will NEVER fly this airline again, I don't care how reasonable the fare. I had to change ticket (well aware that I am not a frequent flyer), and use a credit, so I booked a different destination 8 MONTHS IN ADVANCE, and I was over 8 hours early to my return flight, was denied check in in Dublin. Couldn't check in, not even online. Returned at the exact time they requested for the afternoon flight. Still sat in a non moving line for close to 2 hours. Wasn't given an option for a seat, have been placed in a middle aisle seat for both a 5 hour flight and a 14 hour flight. The process has been painful throughout my experience. Never simple, never easy. Doing the right thing, trying to show up early, none of it works, none of it helps. Awful. Avoid like the plague if you are a good passenger thinking playing by their rules will make the process easier or better. I don't need much, but a little consideration, situational awareness, and customer service go along way in case you haven't heard Turkish Airlines.

During a recent flight I had a layover of over 10 hours in Istanbul. I was told that I would get a hotel free of charge which sounded great! Once I got to Istanbul, none of the people at the Turkish Airlines desk could give me proper instructions where to go for the hotel stay. Finally, I figured out that one had to pay first for a temporary Turkish stay visa ($30 for US citizens and $60 for Canadian citizens) at the Visa counter (no visible signs anywhere inside the airport regarding the visa counter). Then, you have to exit the airport through customs & immigrations and go to the Hotel desk which is actually in the outside lobby of the airport. There are no signs indicating where to go and the one information desk is useless. Once you finally locate the Hotel desk, you are at their mercy. It took another hour for us just to board the bus to the hotel. They send different passengers to different locations even if you arrived on the same flight. It took us two & half hours thru jam packed Istanbul streets to get to the hotel from the airport (almost 5 hours after we landed). We passed a lot of hotels on the way; so, not sure why they took us to a hotel so far away. We just got 3 hours of sleep before it was already time to go back to the airport for our connecting flight. The Turkish airlines people are totally useless and unhelpful when it comes to helping people with lengthy layovers and hotel arrangements. Turkish Airlines is very economy class and definitely NOT number one in Europe or anywhere!

Great app for online reservation and payment!Fantastic ground crew maximum care for minors who travel alone.Exellent care for elderly and disable passengers.Unlimited hospitality during the flight.Well sanitized and prepared to welcoming guests cabin interior.No extra charge for escort service.Please be fair about the negatives if you purchase the tickets from a 3rd vendors!

I was satisfied with the services and meals, except for the narrow seat space. The entertainment systems keep me entertained during long flights. I would recommend it.

Everything was great. The refreshments were of high quality, and the staff was friendly. The legroom and seat width were sufficient, although they could have been even more spacious.

The Tk0812 on Sat 4/11 - seat 01A was a big disappointment.
Me and my family missed an earlier plane because you suddenly changed the gate and we couldn't run to it, and then you repeated the same thing with the aforementioned flight after we paid a penalty because you didn't believe it is your fault to miss a flight! How atrocious to keep changing gates like that! People are not toys to play with by the way, and my parents are old people and had to walk for distances just for your bad policies to reach to the correct gate.

After we reached the correct gate, it rained heavily outside and you made all the passengers ride the bus and stand outside under heavy rain and climb uncovered ladder to reach the plane, how rude and inhumane is that?! Even a low class airline company won't do that.
Finally got on the plane fully wet, that made me sick now, just to sit on an economy chair that you sold as a business class?! That is called cheating, the plane has no business class and you made little arrangements to make it look like a business class. The seats were bad, old and small with no facilities at all.

I will make sure to advise everyone I know and write reviews everywhere to let people know that Turkish airlines are really bad and good cheaters that has no respect to passengers. I regret every penny I paid to be onboard.

I bought 2 tickets from Turkish Airlines from their own websites but when I checked my credit card statement. There was a charges for Foreign Transaction Fees.
I saw amount in their websites in USD and I paid in USD so from where this foreign transaction amount came out? To check that I called up their customer care.
First of all the English Customer care speak is horrible, second they don't have any information how they work. In first call I asked for raising complaint in their website. So I did that.
Second call they expedite my complaint and told me to wait for a day or two. I waited for a week, now when I called back, second person in customer care says I am expediting your complaint and I should wait for another day or two. When I asked if I can talk to any senior people, the answer was weird and unexpected. They don't have any manager to talk with. First time I heard this answer in any customer care. I don't know how much more I need to wait. A day, month, year, decade, century or more than that? Because they don't care about business and they don't care about customer.

First and last time I am dealing with such airlines, I am never going to deal with them again in future. Re-grating myself for falling into this headache

Hope this review saves other getting into this trap.

Hands down the worst airline I have ever dealt with. We couldn't check in online on the way there and when we phoned the staff were rude and hung up on us.

Thankfully it was sorted out at Edinburgh Airport by the staff there. On the way back same thing happened but at Istanbul Airport they put us on standby. They promised we would get seats at the gate. We did not.

We then got shouted at when we were trying to find out what was happening and it took hours to find a staff member who could help us. We were then given a slice of pizza for lunch and got shouted at by another staff member when we asked for our bags back (apparently it is a lot of work for them).

After hours we got taken to a dive of a hotel. We were given inedible food in a very unclean hotel. The next day we got on a new flight and were told we would get 400 euros at Edinburgh Airport.

When we arrived at Edinburgh there were no Turkish Airline staff or a desk so no money for us. Guess we need to phone back up to get shouted at some more.

Honestly horrendous experience. Made me cry multiple times. Wouldn't wish it on my worst enemy!

The quality is far superior to other airlines, and it is definitely worth the price difference. It provides an experience that you won't regret.

They change the flight schedule and I supused to wait for about 15 hr for my new flight. They didn't want to provide me hotel. I insisted on the phone for one week and I got the hotel. To go to the hotel I need to get a visa, which cost me 50. Thurkishairlines told me that they will reimburse this money to me - they didn't. I walk around 2 km to find the visa office and the representative for the hotel. I notice that a lot of people were in the same situation like me, not just for my flight, but for different flights. Regarding the transportation to the hotel, it was very well organized, this makes me think that this is a part of their business. I am convinced that this company are selling tickets without having the flights. They inform the customer about the schedule change around 10 days before the flight, and they don't offer you too many options. In this situation you need to accommodate yourselves with their schedule and if you want a hotel ( by the way, not a good one), you need to fight for this. They lost my luggage; they returned it to me after more than a week and the luggage was completely damaged. I sent them lots of messages and I talk on the phone and all their agents explain me, very convincing that for sure I will receive my money back and someone with fix everything for you. They treat you as a naive person. I had the feeling that I am a slave, someone is managing my schedule, my time, money, belongings. VERY VERY DISAPPOINTING!

My Business flight from Birmingham/ Istanbul 14 July was over 233 minutes late departing - due according to Turkish Airlines (Pilot) to Airport Baggage Handling problems. This was untrue as BHX make it clear on their Website that the Airlines are responsible for this activity.
As a result I missed my onward connection to HCMC without any proactive action by TK. It took considerable time to locate the TK Office in the vast Istanbul Airport, and the TK Representatives were disinterested, lethargic, evasive and rude before I persuaded them to provide a solution, which was one involving a flight to Dubai and thence to HCMC. Not my choice. Accommodation was not offered, and this involved finding another Office and a long wait. As a result I did not reach my destination until early AM on 17th July instead of the intended 15th.
Sometimes things go wrong, but the Airlines denial of responsibility, failure to resolve the problem in a timely and effective manner and failure to have its Staff act in a reasonable manner is unforgivable. I will be travelling this route again, but never with this Airline, and never via Istanbul Airport.

Turkish Airlines' Unacceptable Practice of Selling Reserved Seats and Lack of Transparency

I recently had an extremely frustrating experience with Turkish Airlines that I feel compelled to share. During my flight booking process, I diligently selected a specific seat, paid for it, and expected that my choice would be honored. However, upon arrival at the airport, I was shocked to discover that Turkish Airlines had sold my selected seat to another passenger without any prior notification or my consent.

To make matters worse, Turkish Airlines cited a delay as the reason for the inconvenience, yet they failed to provide any specific information about the delay's duration. The lack of transparency regarding the delay added to the frustration and confusion of the situation.

What's even more disheartening is that, without any clear announcements or communication, Turkish Airlines proceeded to open the boarding process and allowed others to occupy our reserved seats. This not only inconvenienced me but also raised serious concerns about the airline's handling of seat allocations and its commitment to customer service.

Passengers should be able to rely on airlines for clear communication and the honoring of seat selections made during the booking process. The airline's decision to sell our pre-selected seats without warning or explanation demonstrates a troubling lack of accountability.

My hope is that this review highlights the urgent need for Turkish Airlines and other airlines to improve their practices, ensure transparency during delays, and respect passengers' seat reservations. Travelers deserve better treatment and the assurance that their chosen seats will be honored.

In conclusion, my experience with Turkish Airlines underscores the importance of respecting passengers' seat reservations, providing clear information during delays, and the pressing need for airlines to reevaluate their policies and procedures to prevent such distressing incidents in the future.